Terrazza/patio

Recensioni per Mercure Klaipeda City

4 out of 5
Mercure Klaipeda City
Sauliu Street 28, Klaipeda

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 60 su 133 recensioni" "
Valutazione di 8 - Buono. 58 su 133 recensioni" "
Valutazione di 6 - Soddisfacente. 14 su 133 recensioni" "
Valutazione di 4 - Scarso. 1 su 133 recensioni" "
Valutazione di 2 - Terribile. 0 su 133 recensioni" "

9,2/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Simone

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2020
Risposta di Gita Silmale, il giorno 4 lug 2020
Dear Simone, Thank you for your 10 out of 10 review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating. My team loves what they do and it helps to deliver the best every time to everyone. Looking forward to welcome you back with us! Wishing you a lovely day, Gita Silmale General Manager

8/10 Buono

massimo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Albergo comodo e pulito
viaggio di lavoro, hotel comodo e pulito. molto buona la colazione e la cena.
Soggiorno di 4 notti a luglio 2019
Risposta di Gita Silmale, il giorno 17 lug 2019
Dear Massimo, Thank you for your high rating! It is highly appreciated and valued. Yours sincerely, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

8/10 Buono

Landon, Dulles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A nice hotel in a fairly quiet area convenient to the Old City, the ferry to the Spit, restaurants and other attractions.
Soggiorno di 2 notti a marzo 2024
Risposta di Mercure Klaipeda City, il giorno 22 mar 2024
Dear Landon,Thank you for taking a moment to share your experience at Mercure Hotel Klaipeda City. Our team is so glad to hear that you enjoyed your stay here. We look forward to seeing you again soon. Best regards,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Achim

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff at front desk very helpful, especially Monika. Room, bed and breakfast was outstanding. 10E a day for parking right next door.
Soggiorno di 2 notti a ottobre 2023
Risposta di Mercure Klaipeda City, il giorno 30 ott 2023
Dear Achim,I would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

ABS

Soggiorno di 1 notte a ottobre 2023
Risposta di Mercure Klaipeda City, il giorno 17 ott 2023
Dear Sir/Madam,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Larry

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It’s all business class at Mercure
I really miss the old architecture design with the cozy bar inside the restaurant now that is changed to a more of a modern clean restaurant style. It’s it’s nice but it’s not the same for the value it is a nice hotel and the staff is very pleasant and customer friendly. I would give them a 10 out of 10. Also the location is very good.
Soggiorno di 5 notti a ottobre 2023
Risposta di Mercure Klaipeda City, il giorno 17 ott 2023
Dear Larry,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

4/10 Scarso

Marc

Viaggio con la famiglia
Mi è piaciuto: Pulizia
This property is of average quality in a brand which generally is not known for higher end or luxury facilities. It is distinctly overpriced for what it offers, but we are ALL-Accor members, so some leverage to ask for things was worth the extra price. The staff largely is comprised of fairly nice people with the exception of the front desk, someone named Monika, whose behavior over the time spent there escalated from slightly argumentative on arrival to out and out disrespectful, both to other members of our party, and eventually to me. I regret having prepaid two days here, because I’d like to leave right away, when bullied for 10€ for parking, after having clearly instructing that a) there was a do not call request for today, and b ) clearly stating that I didn’t want to discuss 10€ at that moment, and would happily pay same before checkout, this person nonetheless persisted in attempting to extract a commitment from me as to exactly how and when I would pay 10€ to the point where I needed to hang up the phone. Does this facility hire collection agents for hospitality jobs? Who behaves this way? Im not here, having prepaid two nights and being a rewards member, to have my credibility rudely questioned by some ill-mannered college student, and over 10€. All the other discrepancies were tolerable until today’s unacceptably thoughtless phone call. For the price one pays, where is the money going if people like this are hired?
Soggiorno di 1 notte a settembre 2023
Risposta di Mercure Klaipeda City, il giorno 2 ott 2023
Dear, MarcI would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review. We pride ourselves in our quality and warmth from the moment you come through our door to the moment you depart. However your recent stay was not up to our usual standards and we would like to say thank you for feedback, patience and understanding. All your comments has been take to careful consideration and will help to improve our services I look forward to welcoming you back at Mercure Klaipeda Hotel. Sincerely,Ernestas Zelenius General Manager

10/10 Eccellente

Jukka

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Mercure Hotel Klaipeda City, il giorno 20 set 2023
Dear Jukka,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Christen

Soggiorno di 2 notti ad agosto 2023
Risposta di Mercure Hotel Klaipeda City, il giorno 8 set 2023
Dear Christen,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Deimante

Soggiorno di 1 notte a luglio 2023
Risposta di Mercure Hotel Klaipeda City, il giorno 8 ago 2023
Dear Deimante,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

8/10 Buono

Martin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Mercure Hotel Klaipeda City, il giorno 8 ago 2023
We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Ebubekir

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a luglio 2023
Risposta di Mercure Hotel Klaipeda City, il giorno 17 lug 2023
Dear Sir/MadamWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2023
Risposta di Mercure Hotel Klaipeda City, il giorno 17 lug 2023
Dear Sir/MadamWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Ruslan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Всё понравилось
Soggiorno di 1 notte a giugno 2023
Risposta di Mercure Hotel Klaipeda City, il giorno 29 giu 2023
We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Mercure Hotel Klaipeda City, il giorno 30 mag 2023
Dear Sir/Madam,I would like to take the opportunity to thank you for choosing our hotel for your stay in Klaipeda and taking your time to leave a review. We pride ourselves in our quality and warmth from the moment you come through our door to the moment you depart. Looking forward seeing you in near futureErnestas ZeleniusGeneral manager

8/10 Buono

Per

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2023
Risposta di Mercure Klaipeda City team, il giorno 24 feb 2023
Dear Per, Thank you for your 8* rating! Looking forward welcoming you back with us! With best regards, Mercure Klaipeda City team

8/10 Buono

June

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2022
Risposta di Hotel Team, il giorno 25 ott 2022
Thank you for your 8* rating!What can we do better or differently for your experience to get 10* rating?Please do ask for me or share that with any of my team members, as we always are open for new ways of doing things and delivering the best to all our guests.Wishing you a lovely and productive week,Hotel team

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Good hotel
Nice rooms. Breakfast needs improvement
Soggiorno di 2 notti ad agosto 2022
Risposta di Hotel Team, il giorno 25 ott 2022
Thank you for your time to write a review after your stay with us! We highly appreciate your comments and feedback, that gives us opportunity to work on improvements. We do hope that you will give us a chance to welcome you back with us!With best regards,Hotel team

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Fantastic all round, just needs more choice of pillows
Soggiorno di 2 notti a luglio 2022
Risposta di Hotel Team, il giorno 25 ott 2022
Thank you for your time to write a review after your stay with us! I highly appreciate your comments and feedback, that gives us opportunity to work on improvements. With best regards, Mercure Klaipeda City team.

8/10 Buono

Alex

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2022
Risposta di Hotel Team, il giorno 25 ott 2022
Dear Alex,Thank you for your 8* rating!What can we do better or differently for your experience to get 10* rating?Please do ask for me or share that with any of my team members, as we always are open for new ways of doing things and delivering the best to all our guests.Wishing you a lovely and productive week,Hotel team

10/10 Eccellente

Victoria

Soggiorno di 2 notti a giugno 2022
Risposta di Hotel Team, il giorno 25 ott 2022
Dear Victoria,Thank you for your 10* review about Radisson Blu Hotel, Klaipeda!We are happy to see your high rating.Looking forward to welcome you back with us!Wishing you productive week,Hotel team

10/10 Eccellente

Odd Erling

Soggiorno di 1 notte a maggio 2022
Risposta di Mercure Hotel Klaipeda City, il giorno 20 set 2023
Dear Odd Erling,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Dirk

Soggiorno di 5 notti ad aprile 2022
Risposta di Hotel Team, il giorno 24 mag 2022
Dear Dirk, Thank you for your 10* review about Mercure Klaipeda City hotel! Looking forward to welcome you back with us! Best regards, Hotel Team

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Condizioni e dotazioni della struttura
Good hotel
Soggiorno di 1 notte a marzo 2022
Risposta di Administrator Evelina, il giorno 19 apr 2022
Thank you for your time to write review after your stay with us! Looking forward to welcome you back with us! With regards, Mercure Klaipeda City team.

6/10 Soddisfacente

Marius, Portsmouth

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2022
Risposta di Mercure Hotel Klaipeda City, il giorno 20 set 2023
Dear Marius,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Vitor

Soggiorno di 1 notte a febbraio 2022
Risposta di Administrator Evelina, il giorno 19 apr 2022
Dear Vitor, Thank you for hight review to Mercure Klaipeda city hotel. Looking forward welcoming you back with us! With best regards, Mercure Klaipeda City team.

8/10 Buono

Steen

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything ok
Soggiorno di 1 notte a gennaio 2022
Risposta di Lina Klikniene, Sales and Marketing Manager, il giorno 9 feb 2022
Thank you for your time to complete our guest survey! I We highly appreciate your comments and feedback.

8/10 Buono

Harald

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Bra hotell med gångavstånd till det mesta
Bra hotell med gångavstånd till allt av värde. Trevlig personal och incheckning gick snabbt och smidigt. Frukost med det man behöver.
Soggiorno di 1 notte a dicembre 2021
Risposta di Lina Klikniene, Sales and Marketing Manager, il giorno 9 feb 2022
I am happy to see your overall rating and positive comments. My team loves what they do and comments like yours help to deliver the best.

8/10 Buono

Harald

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Bra hotell
Bra hotell på promenadavstånd till det mesta, bra frukost, bra och snabb service vid frontdesk
Soggiorno di 1 notte a dicembre 2021
Risposta di Mercure Hotel Klaipeda City, il giorno 20 set 2023
Dear BraWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Pasi

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2021
Risposta di Mercure Hotel Klaipeda City, il giorno 20 set 2023
Dear Pasi,We appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

10/10 Eccellente

Kestutis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2021
Risposta di Giedre, il giorno 9 nov 2021
Dear Mr.Kestutis, Many thanks for staying with us and for high evaluation of our work! Hope to see you next time. Giedre M., FOM

6/10 Soddisfacente

Melody

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Hot in the Baltics
Overall was fine. Difficult to find someone at the front desk. Was really HOT. A/C wasn’t adjustable and so hot in the room it was difficult to sleep. Breakfast was fabulous, people were friendly.
Soggiorno di 4 notti a giugno 2021
Risposta di Mercure Hotel Klaipeda City, il giorno 20 set 2023
Dear MelodyWe appreciate your comments regarding your stay at the Mercure Klaipeda City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ernestas ZeleniusGeneral manager

6/10 Soddisfacente

Paw

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Check inn was slow and unproffesional. The hotel is in general a good hotel. But people means a lot in the service field.
Soggiorno di 1 notte a giugno 2021
Risposta di Jūratė Lauraitienė, il giorno 15 giu 2021
Dear Mr.Kristensen, Thank you for your time to write review after your stay with us! Your feedback and comments are highly valued as it gives us opportunity to improve and get better. I do hope that you will give us a chance to prove that we can do better. With regards, Jūratė Lauraitienė Reservations and Rooms Division Manager

10/10 Eccellente

Gísli Líndal

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Exelente
Frábær staðsetning og framúrskarandi þjónusta 😀
Soggiorno di 14 notti a gennaio 2021
Risposta di Gita Silmale, il giorno 30 gen 2021
Dear Gisli Lindal, Thank you for your highest review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! With best regards, Gita Silmale General Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Nice
Soggiorno di 2 notti a settembre 2020
Risposta di Gita Silmale, il giorno 28 set 2020
Dear Traveler, Thank you for your 8* review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comment. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! With best regards, Gita Silmale General Manager

6/10 Soddisfacente

Noora

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Ok stay
Room and other premises are outdated. Familyroom was spacious and bed was huge and comfortable. Location ok, but not perfect. Breakfast is good and special thanks goes to the woman taking care of breakfast quests. When we came, there was really rude lady in the reception. But others were ok. Overall nice stay but maybe not 4 star, maybe little bit overpriced.
Soggiorno di 2 notti ad agosto 2020
Risposta di Gita Silmale, il giorno 25 ago 2020
Dear Noora, Thank you for your time to write review after your stay with us! I highly appreciate your comments and feedback, that gives us opportunity to work on improvements. I am sorry to see your comments and it looks like some misunderstanding. Receptionist was explaining most convenient and safe payment method. In regards to rooms being slightly dated, we do plan room renovation in 2020-2021. Meanwhile we try to keep all in good working condition, clean, and compliant with new Safety & Hygiene Protocols. I do hope that you will give us a chance to prove that we can do better. With best regards, Gita Silmale General Manager

10/10 Eccellente

Sami

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good service and quality
Extremely friendly service
Soggiorno di 1 notte a luglio 2020
Risposta di Hotel Management, il giorno 10 ago 2020
Dear Sami, Thank you for your review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! Kind regards, Monika Pekauskaite Sales Manager

10/10 Eccellente

Piruza

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice, clean and comfortable.
Soggiorno di 1 notte a luglio 2020
Risposta di Hotel Management, il giorno 3 ago 2020
Dear Mikko, Thank you for your time to write review after your stay with us! All our team put their heart and soul in what they do and your comments help to deliver the best! Looking forward to welcome you back with us! Kind regards, Monika Pekauskaite Sales Manager Radisson Blu Hotel, Klaipeda

8/10 Buono

Charles

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Really safe
Really safe and clean. Great service and every effort made to make things as normal as possible
Soggiorno di 1 notte a luglio 2020
Risposta di Hotel Management, il giorno 3 ago 2020
Dear Charles, Thank you for your time to write review after your stay with us! I am happy to see your overall rating and positive comments. Our team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! With kind regards, Monika Pekauskaite Sales Manager Radisson Blu Hotel, Klaipeda

10/10 Eccellente

Mikko

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel. Good lication.
Soggiorno di 1 notte a luglio 2020
Risposta di Gita Silmale, il giorno 30 lug 2020
Dear Mikko, Thank you for your time to write review after your stay with us! All my team put their heart and soul in what they do and your comments help to deliver the best! Looking forward to welcome you back with us! With regards, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Siisti hotelli ja hyvä palvelu.
Soggiorno di 1 notte a luglio 2020
Risposta di Gita Silmale, il giorno 30 lug 2020
Dear Traveler, Thank you for your time to write review after your stay with us! It means a lot and more than even during this challenging times. All my team put their heart and soul in what they do and your comments help to deliver the best! Looking forward to welcome you back with us! With kind regards, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

8/10 Buono

Vesa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hyvä palvelu
Huone jonka varasimme oli erittäin kuuma. ilmastointi eikä jääkaappi toiminut. Valitimme tästä ja huoneeseen tuotiin puhallin ja vesipullo, hotelli taisi olla täynnä. Valitin asiasta uudestaan ja seuraavaksi yöksi meidät upgreidattiin parempaan huoneeseen. Palvelu oli hyvää ja ystävällistä. Parkki pihalla ja sijainti hyvä.
Soggiorno di 2 notti a luglio 2020
Risposta di Gita Silmale, il giorno 22 lug 2020
Hei Vesa, Kiitos ajastane, jonka olette käyttäneet palautteen antamiseen. Koko tiimimme antavat aina kaikkensa työhön, ja kommenttinne auttavat heille tekemään sen parhain mahdollisella tavalla. Toivomme näkevänne teidät pian uudestaan. Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

8/10 Buono

jari

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hyvä siisti hotelli
Mukava siisti perus hotelli ei mitään erikoista mutta ei myöskään puutteita
Soggiorno di 2 notti a luglio 2020
Risposta di Gita Silmale, il giorno 21 lug 2020
Hei Jari, Kiitos ajastane, jonka olette käyttäneet palautteen antamiseen. Koko tiimimme antavat aina kaikkensa työhön, ja kommenttinne auttavat heille tekemään sen parhain mahdollisella tavalla. Toivomme näkevänne teidät pian uudestaan. Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

6/10 Soddisfacente

Gregory

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not family friendly with unnecessary upselling
Very difficult to book hotel room on hotels.com to include children as even with 1 child it insists you book 2 rooms for most hotels! So i always ring ahead and discuss hotel policy before booking, rang and was told needed junior suite for 2 adults and 2 kids under 5 even though no extra bedding would be available or an increase over other rooms. Junior suite was not available so reception and reservations manager said a premium room would be allowed and she will organise everything to make sure we have queen bed and a crib. Got email confirming everything. Made booking and arrived at hotel, same girl i spoke to on phone was on reception. She now said the premium rooms left had only 2 small single beds in them. She suggested pushing them together! We explained the obvious reasons this wouldnt work and she offered a standard room with a queen bed instead, even though it was conditional we booked a premium. I asked for a refund on the difference in the rooms and complained. A refund seemed a step too far and a manager was called, they spoke and now a premium room with a queen bed was available and ready. Not a very nice way to be welcomed and obvious upselling for no reason other than they feel it necessary! I feel it is unethical and dishonest to treat a family this way, we didnt have breakfast included so there was no difference to the hotel if we had our kids with us. Only bad point to what is a beautifil city, we are planning to return but wont be staying at radisson again!
Soggiorno di 2 notti a luglio 2020
Risposta di Gita Silmale, il giorno 22 lug 2020
Dear Gregory, Thank you for your time to write review after your stay with us. I am sorry to see your comments and it looks like some misunderstanding. As soon as receptionist understood that twin room is not what you expect, she did find another same category room with queen size bed and only thing she asked manager on duty was to move baby crib, which was done straight away. We always encourage our team members to take decisions to accommodate guest needs, asking for help if they don’t see solution or its challenging situation. I do hope that above explains and clears all your concerns. Looking forward welcoming you back with us! With best regards, Gita Silmale General Manager

10/10 Eccellente

Marjanas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2020
Risposta di Gita Silmale, il giorno 20 lug 2020
Dear Marjanas, Thank you for your 10 out of 10 review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your highest rating. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! Wishing you a lovely week, Gita Silmale General Manager

10/10 Eccellente

liudmila

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2020
Risposta di Gita Silmale, il giorno 21 giu 2020
Dear Liudmila, Thank you for your highest rating! It is highly valued and appreciated. With best regards, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

10/10 Eccellente

Sergey, Vilnius

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, friendly staff, perfect breakfast.
Soggiorno di 2 notti a febbraio 2020
Risposta di Gita Silmale, il giorno 17 feb 2020
Dear Sergey, Thank you for your 5* review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! Wishing you a lovely week, Gita Silmale General Manager

10/10 Eccellente

Aurimas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
recomend this hotel to stay
Overall good hotel with very good breakfast delivered to the room ( hotel was busy with just few rooms so breakfast was delivered to room ) Thanks for the friendly staff.
Soggiorno di 1 notte a gennaio 2020
Risposta di Gita Silmale, il giorno 27 gen 2020
Dear Aurimas, Thank you for your high review after your stay at Radisson Blu Hotel, Klaipeda! I am happy to see your high rating and positive comments. My team loves what they do and comments like yours help to deliver the best. Looking forward to welcome you back with us! Wishing you productive week, Gita Silmale General Manager

10/10 Eccellente

Darius

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Puikus viesbutis
Nuostabus aptarnavimas.
Soggiorno di 1 notte a dicembre 2019
Risposta di Gita Silmale, il giorno 24 gen 2020
Dear Darius, Thank you for your highest rating and positive feedback! It is highly valued and appreciated. Yours sincerely, Gita Silmale General Manager Radisson Blu Hotel, Klaipeda

8/10 Buono

BERIT SIRING

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2019
Risposta di Jurate Lauraitiene, il giorno 29 set 2019
Dear Berit, Thank you for your rating! Your rating is highly appreciated. What we could have done better or differently to get higher rating? Yours sincerely, Jurate Lauraitiene Front Office and Reservations Manager Radisson Blu Hotel, Klaipeda