Thank you for your feedback. The air-conditioning was checked and it works, you may have put it on the wrong setting. We sent staff to help you that night but you wouldn't open the door. Towels are replaced every 3rd day or upon request. We have talked with the housekeepers about the cleanliness of the room. The water issue has been resolved as we have checked the system, it was a temporary problem and has been fixed. The resort has been fully booked for the past several weeks so we are overwhelmed with demand. We apologize for your poor experience and we hope to do better.

Thank you for the excellent review, we are glad you enjoyed your stay. Hope to see you again soon! :)

We apologize for poor experience, I have informed the housekeeping department about the marks on towels and bed linen. The construction works was far away from your room, we do have a large property. As for the religious calls, that we don't have control over. Think of it as your wake up call to see the sunrise in the morning!

Thank you for your feedback, so we can take action to improve, we apologize for your poor experience.

We apologize that you did not have an enjoyable stay, swimming on the beach depends on the tide, sometimes it's high in the morning and evenings, sometimes it's high in the afternoon. The dogs do not belong to the resort but are stray dogs who live on the island. They come because guests feed them, and they usually come around. They usually go around the different resorts looking for food given to them by the guests. We hope to further improve our service and thank you for your feedback. :)