Interni

Recensioni per Relax Inn Motel

2 out of 5
Relax Inn Motel
402 South Pine Street, Kountze, TX

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 10 su 22 recensioni" "
Valutazione di 8 - Buono. 8 su 22 recensioni" "
Valutazione di 6 - Soddisfacente. 2 su 22 recensioni" "
Valutazione di 4 - Scarso. 0 su 22 recensioni" "
Valutazione di 2 - Terribile. 2 su 22 recensioni" "

8,6/10

Pulizia

8,0/10

Personale e servizio

7,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Bo

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e servizi
Do yourself a favor and stay away from this place. The AC/heater is as noisy as a vacuum machine near your head. The door cannot be tightly closed, so wind can blow inside of the room. The wifi signal is nearly zero, although they told you it is 100M. The attitude of the staff is also horrible. They will yell at you when you request things.
Risposta di Mike , il giorno 31 dic 2022
I understand your frustration because you didn’t get your refund. You’re the first customer at our property had bunch of issues. 1000’s of customers staying in that room never got complaints from anyone looks like you expected a frenchaaizi service at the low-budget independent hotel do yourself a favor that before you book a hotel make sure it’s a franchise hotel and explore the place so you can show your attitude to them. That’s your fault that you didn’t cancel your reservation after we told you if not canceled we don’t do refund still you didn’t cancel it. And next day you asking for a refund also about the heater it wasn’t that type of noice like you described also you needed to change your devices because it’s out dated like you I checked signal for the wifi it’s working perfect and full signal after closing the room door. You need room heated within a few minutes in this 50’s temperature that doesn’t happens anywhere we told you it’ll at least take 30 to 50 minutes. So don’t make a story.

10/10 Eccellente

Kenneth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean, recently updated rooms. $20 cash deposit was returned as soon as desk clerk checked my room immediately after I checked out. Would be nice to have a lamp or light in between the two beds.
Soggiorno di 1 notte a dicembre 2022
Risposta di Mike , il giorno 18 dic 2022
Thank you for your feedback and sorry for the inconvenience we’ll try our best and will be adding that feature asap. Thank you for staying with us.

10/10 Eccellente

Bryce

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The owners are very nice people that take their property management and cleanliness very seriously. Would stay again if I’m in the area for sure.
Soggiorno di 3 notti ad agosto 2022
Risposta di Mike, il giorno 10 ago 2022
We appreciate your feedback thank you so much that your stay was pleasant.

10/10 Eccellente

Stephnee

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good night sleep
Great place clean rooms comfortable beds
Soggiorno di 1 notte a gennaio 2022
Risposta di Mike, il giorno 8 gen 2022
Thank you for your valuable feedback hope to see you again.

6/10 Soddisfacente

Twila

Viaggio con la famiglia
Never again
Overall the site was okay. Some strange vibes. As an example the rules said no visitors allowed. What business is it of theirs if my sister were to stop by our room? Funky smell from microwave when opened the door. We just didn't use it. We requested 2 extra pillows and were told no. The air condition made a high pitched whine all night and the room was cold. We did not dare request extra blankets. A strict one pillow per guest limit. I have never headr of it until this place. Though we had 4 people there were only 2 towel sets. We didnt dare ask for more. No Kleenex in the room. Failed to locate bar soap or any other standard toiletry items. Toilet barely flushed. You had to really lean into it.
Soggiorno di 1 notte a novembre 2021
Risposta di Mike, il giorno 3 gen 2022
I know since you checked in you had a too much excuses and also you're resist. you read policies before check in and agreed with it. also you checked the room before you check inn and you liked the room and all. now you got tons of complaints. thanks to you god bless you.

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Satisfied but not really relaxing
I was expecting much but would have to say the friendliness of the owners was an pleasant experience. I was confused by the fact that our room had a kitchenette but there was a sign in the room say no cooking inside the room.... Also, I felt it was a little extreme and made me so what uncomfortable to see them exam my dirty towels when I exchanged them for a clean set. It had rained earlier in the day and I wiped up a little mud tracked on the carpet so there was a little dirt on one of the towels resulting in them telling me not to wipe anything up with the towels. I have never had anyone exam my dirty towels and would prefer not to experience that again.... I will admit that I did feel like I was walking on eggshells trying to follow the rules ...
Soggiorno di 2 notti a ottobre 2021
Risposta di Mike, il giorno 18 ott 2021
Thank you for your feedback. Extremely sorry for the bad experience but upon the check-inn we already told to read the policy it’s a common sense that towels are use for your body it’s not a rags that you wipe your muddy shoes or dirty carpet you’re lucky that we didn’t charge you for that to make it stained my towels. It’s already mentioned in our policy after read it you made that intentionally and you didn’t ask for the kitchenette room if you wanted to use it let us know with extra charges even you stuck my toilet intentionally. So don’t be over excuse first be nice and clean after you expect from others. Thanks anyway. God bless you.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like the parking lot. Nice and clean.
Soggiorno di 1 notte ad agosto 2021
Risposta di Mike , il giorno 9 ago 2021
Thank you for your valuable feedback.

10/10 Eccellente

Janell

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very clean and nice staff!!
Soggiorno di 1 notte a giugno 2021
Risposta di Mike , il giorno 6 giu 2021
Thank you so much for your awesome review I really appreciate that you enjoyed our hospitality thank you again. God bless you 🙏

8/10 Buono

Amber

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2021
Risposta di Mike, il giorno 25 mag 2021
Thank you so much for the feedback.

8/10 Buono

Esther

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stop
Kountze is a town south of Big Thicket. This is one of two hotels. Really enjoyed the local restaurant. Served our needs.
Soggiorno di 2 notti a maggio 2021
Risposta di Mike, il giorno 11 mag 2021
Thank you so much to hear that you enjoyed your trip. Appreciate for your feedback.

10/10 Eccellente

Charles

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2021
Risposta di Daisy, il giorno 16 mar 2021
Thank you for the feedback and hope to see you again. We appreciate your business.

10/10 Eccellente

Andre, Louisiana

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Friendly staff, clean and spacious room, comfy bed, nice pillows
Soggiorno di 1 notte a novembre 2020
Risposta di Mike, il giorno 23 nov 2020
We really appreciate for your feedback hope to see you again. Thank you.

8/10 Buono

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
Quant little hotel. Fairly clean and comfortable. Excellent breakfast spot right down the street
Soggiorno di 1 notte a ottobre 2020
Risposta di Mike, il giorno 17 nov 2020
very appreciate for your time to give a feedback thank you. hope you enjoyed your stay.

10/10 Eccellente

Nena

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and friendly
Soggiorno di 1 notte ad aprile 2020
Risposta di Mike, il giorno 13 apr 2020
Thank you and we appreciate your feedback.

8/10 Buono

Amber

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2020
Risposta di Mike, il giorno 12 feb 2020
We appreciate for your feedback. Thank you for staying with us. God bless you

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It;s not so Relax-inn here....
It was OK for the price. I don't understand the extra $3.00 charge for the credit card machine. A business is only charged service fee for the use of a credit card machine if the amount is below $5.00 and my charge was originally $65.00. I had to kill 2 crickets in my room during the night. The bathroom was extremely small for anyone. The only non-smoking room was right next to the ice machine which ran all night. They should only charge somewhere around $45.00 a night and not $68.00.
Soggiorno di 1 notte a giugno 2019
Risposta di Mike, il giorno 10 giu 2019
we apologize for the inconvenience, about the CC charges we already mentioned online.

8/10 Buono

Mary Ann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I was very happy with these accommodations. And the price was excellent
Soggiorno di 4 notti a luglio 2018
Risposta di Mike Bhakta , il giorno 1 ago 2018
Thanks for your feedback. We appreciate that your stay with us was pleasant. Hope to see you again.

10/10 Eccellente

Kimberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Unexpected
Their room service doesn't include food. Little town shuts down early.
Soggiorno di 2 notti a giugno 2018
Risposta di Mike, il giorno 7 lug 2018
thanks for your feedback. i just wanna clarify with you that none of our website or listing shows that we provide food or break-fast. i wish before you made reservation you should review the route and location whatever you expect. thanks god bless you.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Risposta di General Manager, il giorno 8 ott 2016
Thanks for your review..

10/10 Eccellente

Andreas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Thanks for your review.

2/10 Terribile

mascot, w

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stinks outside and inside
Horrible bad experience we do we need a visitor curfew and it stunk really bad
Risposta di Matt, il giorno 8 dic 2016
Sorry for the inconvenience. Yes we do not allowed visitors because of security purpose. And for the outside smells it's not under my control. once again so sorry for the trouble. Thanks for staying with us.

8/10 Buono

Bob, Cincinnati OH

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bob J review
The people running the hotel were kind and helpful. I had asked for a non-smoking room, and I was very pleased to find that the room I was given was free of smoke odor. The hotel is older and shows some wear, but it was very acceptable as well as reasonably-priced. I would be happy to stay there again. I stayed there because it was convenient to the Big Thicket National Preserve.
Risposta di sam, il giorno 29 mag 2015
thanks for your review. hope to see you again.