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Recensioni per Avani Ao Nang Cliff Krabi Resort

4 out of 5
Avani Ao Nang Cliff Krabi Resort
328 Moo 2, Ao Nang, Krabi

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 419 su 1000 recensioni" "
Valutazione di 8 - Buono. 377 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 143 su 1000 recensioni" "
Valutazione di 4 - Scarso. 40 su 1000 recensioni" "
Valutazione di 2 - Terribile. 21 su 1000 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,4/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Splendido hotel in ottima posizione
Consiglio le stanze "ocean view" che hanno un panorama fantastico sul mare e la vasca in terrazza. Pulizia esemplare e staff gentile e disponibile La posizione è molto comoda sia per andare al mare, sia per muoversi la sera per cena. Assolutamente consigliato
Soggiorno di 6 notti ad agosto 2017

6/10 Soddisfacente

Salvatore, Brindisi

Mi è piaciuto: Personale e servizio
Ottima posizione, vecchio, ma in ristrutturazione
Posizionato nel centro di Aonang, ottima posizione, camere in ristrutturazione ma si vede che è vecchiotto. Nel complesso lo consiglierei, nessuna brutta sorpresa.

10/10 Eccellente

Russell

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay in Ao Nang beach. Excellent facilities and friendly, helpful staff.
Soggiorno di 4 notti a febbraio 2024
Risposta di Phinyo, il giorno 8 mar 2024
Dear Russell,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Adriana

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location and stunning views from the hotel pool.
Soggiorno di 2 notti a dicembre 2023
Risposta di Phinyo, il giorno 8 mar 2024
Dear Adriana,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed for 13 nights in Ao Nang and it was perfect the room was beautiful staff were all extremely friendly and would recommend this hotel to anyone going to stay in Krabi area
Soggiorno di 13 notti a febbraio 2024
Risposta di Phinyo, il giorno 21 feb 2024
Dear Christopher, Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Robin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel wth friendly helpful staff - great view.
Soggiorno di 8 notti a gennaio 2024
Risposta di Phinyo, il giorno 9 feb 2024
Dear Robin,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Haley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location was great for walking to many dining options. The staff was friendly and the pools were both very nice.
Soggiorno di 3 notti a febbraio 2024
Risposta di Phinyo, il giorno 6 feb 2024
Dear Haley,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

michaelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
excellent place
Soggiorno di 2 notti a gennaio 2024
Risposta di Phinyo, il giorno 3 feb 2024
Dear Michaelle, Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

NATALIA

Soggiorno di 6 notti a gennaio 2024

6/10 Soddisfacente

Caroline

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Depends what you’re looking for
This is a difficult one to review. We booked a pool villa which was huge with a great pool if slightly in need of renovation (bad low pressure shower with mould up the wall, worn flooring, missing pool tiles). It was at the back of the hotel on the hill but was overlooking the sunset bar and the pool so not as secluded as we would have liked, however given we stayed at new year we ended up with a front row seat to the fireworks and celebration without being charged which was nice. However, there were issues with the hotel generally. There are a million lifts in different sections of the main building to use to get to anywhere and there don’t seem to be any service lifts so those lifts are almost always full of staff with crates moving things. Therefore if you don’t want to climb a hundred stairs it takes ages to get anywhere. There is nothing in the mini bar. It’s just a fridge. So you need to buy from the 7 Eleven. And room service wasn’t available after 10pm. It’s not what we expected. And the villas are like a separate add on to the main hotel so for that money I’d not stay again. Staff were generally lovely though especially the drivers of the buggies you can ask for to get to the top if available. Loved Ao Nang generally and we ate out every meal in town in the end, and that was great. It’s an easy walk to most things in the main town which is great.
Soggiorno di 3 notti a dicembre 2023

2/10 Terribile

Viaggiatore verificato

Tinder Swindler of hotels (pics don’t match)
HORRIBLE. The place catfished me - the room looked lovely online and had a view of the ocean. My room had a ton of street noise and a view of what looked to be a strip club (pic attached). The air conditioning didn’t work and somehow my room was hotter than it was outside (91F / 33C). I abhor this hotel. For the first time ever I left my fully prepaid nonrefundable reservation early to stay somewhere where I wouldn’t practically have a heat stroke every time I tried to sleep. Obviously they didn’t offer any sort of refund or apology. It was also wildly oversold - when I tried to use the infinity pool it was practically standing room only. Not even space to lay a towel down on the floor around the pool. Avoid this place like the plague.
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Samuel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic property! Beautiful resort with several pools and very happy with our stay. Location is mildly inconvenient since you'd need to take a tuk tuk to get into town but that's pretty easy since you can get one just outside the hotel. Some minor issues for a 5 star hotel like the room-service app did not work for us and keeping towels available at the pools.
Soggiorno di 1 notte a dicembre 2023
Risposta di Phinyo, il giorno 5 gen 2024
Dear Samuel, Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. We also noted on your comment regarding the functionality of the app to order in-room dining and the towels by the pool. Rest assured, we have discussed your the matters with our team to rectify the issue and improve moving forward. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

8/10 Buono

AERIN

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
인피니티 풀이 너무 예쁜 곳👍
우선 서비스가 매우 좋고 친절합니다. 그리고 숙소 위치가 좋아요. 비치랑도 가깝고 주변에 스타벅스, 편의점, 맥도날드가 있고 해변으로 걸어가는 길에 여러 가게들이 있어서 눈이 매우 즐겁습니다. 숙소 상태는 전반적으로 깨끗하고 좋았는데 저희가 묵었던 숙소는 층수가 낮은 만큼 비치 뷰가 잘 보이진 않았구요. 화장실이 방음이 전혀 안 되어서 그 부분이 좀 불편합니다. 그리고 끄라비 날씨 자체가 조금 습한 편이라 숙소도 좀 습한 면이 있는데 그래서 수영복은 잘 안 말라요 그나마 해가 쨍한 날 밖에 널어두니 잘 마르더라구요. 랜드마크 야시장까지는 거리가 좀 있는데, 교통편이 복잡해서 썽떼우 가격을 너무 비싸게 부르길래 저희는 걸어갔어요 걷기엔 좀 멀어요ㅠ 그 외에늨 위치나 서비스, 청결 등 너무 좋구요 인피니티 풀에서 보는 뷰가 너무 예쁩니다!ㅠ 사이즈는 좀 작지만 강추👍
Soggiorno di 2 notti a dicembre 2023
Risposta di Phinyo, il giorno 5 gen 2024
Dear AERIN,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

8/10 Buono

Alexis

Soggiorno di 3 notti a dicembre 2023

6/10 Soddisfacente

Kiaya

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Slipped multiple times on property due to tile and rainy weather both outside. The hotel is basic but with great location to everything. Would not stay again as room balcony’s are so close together and don’t offer much privacy.
Soggiorno di 5 notti a novembre 2023
Risposta di Phinyo, il giorno 21 dic 2023
Dear Kiaya,Thank you for taking the time to share the feedback of your recent stay. Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning slippery floor in the outdoor area when rained and the privacy of the balcony. We will discuss your comment with the hotel management team in order to improve on the experiences as you kindly shared. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Diane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023

4/10 Scarso

Andrew

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Monika

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing property-very nice pool villas! Perfect!
Soggiorno di 2 notti a novembre 2023
Risposta di Phinyo, il giorno 21 dic 2023
Dear Monika,Thank you for taking the time to share your recent stay experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Jane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a fabulous hotel! The location is perfect and our room was beautiful! The staff were friendly and helpful. Would highly recommend
Soggiorno di 8 notti a novembre 2023
Risposta di Phinyo, il giorno 5 dic 2023
Dear Jane,Thank you for taking the time to share your recent stay experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Yeon sook

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
인피니티플 뷰가 넘 좋았어요. 그리고 천연 자연을 잘 활용해 지은 호텔 건축물도 멋있어요. 조식당 뷰도 환상적이었고 넘 음식이 청결하고 맛있어요. 모두 다 좋았어요~~^^
Soggiorno di 2 notti a novembre 2023
Risposta di Phinyo, il giorno 5 dic 2023
Dear Yen Sook,Thank you for taking the time to share your recent stay experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This stay was awesome. The staff were very kind and helpful. This is a perfect location everything is walkable including a the beach.
Soggiorno di 2 notti a novembre 2023
Risposta di Phinyo, il giorno 5 dic 2023
Dear Sarah,Thank you for taking the time to share your recent stay experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Alyssa

Absolutely loved it !!!!! The staff was incredibly kind and the faculties were beautiful
Soggiorno di 3 notti a novembre 2023
Risposta di Phinyo, il giorno 5 dic 2023
Dear Alyssa,Thank you for taking the time to share your recent stay experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Mena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

shin ae

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What a wonderful infinity pool!!!
Soggiorno di 3 notti a novembre 2023
Risposta di Phinyo, il giorno 21 nov 2023
Dear Shin Ae,Thank you for staying with us and for your review. We are delighted to hear that you are pleased with your stay with us. We wish to welcome you back again in the near future. Warm regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Jameelah

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
10/10 experience
Had the best experience staying at Avani. The location was perfect, and we had an amazing view from our balcony. Hotel staff were so friendly especially Ging who made us feel so welcome! We miss her already!
Soggiorno di 5 notti a novembre 2023
Risposta di Phinyo, il giorno 16 nov 2023
Dear Jameelah,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

6/10 Soddisfacente

Verena

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Das Hotel an sich hat einen guten Standard und bietet alles was man sich vorstellen kann (Infinity Pool, Roof Top Bar, Zimmer mit Jaccuzi und tollen Ausblick sowie eine sehr große Frühstücksauswahl) Leider ist das Hotel mittlerweile in die Jahre gekommen und das sieht man leider. Normal sind wir hier nicht empfindlich, aber bei einem 4 Sterne Hotel, darf man denke ich erwarten dass kein Abflussgeruch aus der Toilette kommt, der Wasserhahn einwandfrei funktioniert, und die durchgelegenen Matratzen von Zeit zu Zeit ausgetauscht werden. Für den Preis den wir gezahlt haben hätten wir uns daher einen besseren Zustand erwartet.
Soggiorno di 4 notti a novembre 2023
Risposta di Phinyo, il giorno 16 nov 2023
Dear Verana,Please accept my apologies that your guest room did not living up to your expectations. I regret that we did not meet our high standards during your recent stay.Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Phinyo T., Executive Assistant Manager

6/10 Soddisfacente

Norhan

Mi è piaciuto: Pulizia
Soggiorno di 4 notti a novembre 2023

10/10 Eccellente

Tere

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelente Hotel con la mejor ubicación en AO NANG
Un hotel con excelente ubicación, esta cerca de todo, la comida es muy buena, el desayuno bufete super variado y muy completo, completa amabilidad del personal, es un excelente hotel con una vista espectacular desde su infinity pool.
Soggiorno di 1 notte a ottobre 2023
Risposta di Phinyo, il giorno 16 nov 2023
Dear Tere,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

8/10 Buono

Masashi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice location.
Soggiorno di 3 notti a ottobre 2023
Risposta di Phinyo, il giorno 20 ott 2023
Dear team,Thank you for taking the time to share your recent stay with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property was in the perfect location, in the middle of shopping, the beach and several restaurants! The views were amazing, awesome pool and very attentive staff! It was a bit confusing finding our tower and which elevators to take, but we would definitely stay here again!
Soggiorno di 3 notti a settembre 2023
Risposta di Phinyo, il giorno 11 ott 2023
Dear Richard,Thank you for taking the time to share your recent stay experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

JYOUNGSUK

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023

8/10 Buono

Vincent

Mi è piaciuto: Personale e servizio e comfort della camera
Housing keeping need improvement
House cleaning need to improve by providing all amenities daily including all towers type and changing wardrobe. Bath tub need to maintain cleanliness.
Soggiorno di 4 notti a settembre 2023
Risposta di Phinyo, il giorno 26 set 2023
Dear Vincent, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my sincere apologies for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the housekeeping service, refilling amenities, refreshing the towels and cleanliness of the outdoor bathtub. We would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,Phinyo T., Executive Assistant Manager

6/10 Soddisfacente

Charles

Mi è piaciuto: Personale e servizio
The pool on the sixth floor was under repair. If I would have know that I would not have booked the room that I did.
Soggiorno di 4 notti a settembre 2023
Risposta di Phinyo, il giorno 26 set 2023
Dear Charles,Thank you for choosing to stay with us and for your review. Please accept my sincere apologies that your recent stay experience did not living up to your expectations. I regret that we did not meet our high standards during your recent stay.We periodically carry out our preventive maintenance on our facilities to ensure that they are always in top condition. We are sorry that you were not made aware of such work prior to your stay. Rest assured that your comments have been shared with the team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Russell

Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Jamie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a nice hotel in an outstanding location. The staff were very diligent and attentive. The view is great and the infinity pool is wonderful. The only thing I did not like is that the 'superior' room double bed is in fact two single beds squashed together with a mattress topper layed across the top. The beds begin to separate after a little movement. Very inconvenient for couples hoping for a romantic stay. Be sure to specify that you need a real double bed and you should have a wonderful stay.
Soggiorno di 2 notti ad agosto 2023
Risposta di Phinyo, il giorno 19 ago 2023
Dear Jamie,Thank you for taking the time to share your experience following your recent stay with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments. We also noted on your comment regarding the beds, rest assured that we have shared your feedback with housekeeping and maintenance team in order to improve moving forward. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Avani Ao Nang Cliff Krabi Resort in the near future for another memorable experience.Warm regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Russell

Soggiorno di 4 notti ad agosto 2023

10/10 Eccellente

Teck Tai

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a very pleasant stay here over 5D4N. Staff from lobby reception, room service & house cleaning has provided the utmost service. They're also fast in solving any issues we had on the spot. Room is very clean.
Soggiorno di 4 notti a luglio 2023
Risposta di Phinyo, il giorno 24 lug 2023
Dear Teck Tai,Thank you for taking the time to share your recent experience through this review. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Lusiano

Viaggio di coppia, Viaggio con la famiglia
Loved it
Soggiorno di 8 notti ad aprile 2023
Risposta di Phinyo, il giorno 6 lug 2023
Dear Lusiano,Thank you for taking the time to share your recent experience.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo ThanbunphairachExecutive Assistant Manager

10/10 Eccellente

Lee, Thousand Oaks

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Large breakfast buffet with Asian and Western choices. Every member of the staff was friendly and helpful. Enjoyed both pools, room had an umbrella to use. Easy walking to shopping, dining, boats and beach.
Soggiorno di 5 notti a maggio 2023
Risposta di Phinyo, il giorno 14 giu 2023
Dear Mr. Lee,Thank you for taking the time to share your stay experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you again for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

8/10 Buono

Kam Chuen

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
值得推介
位置適中 員工友善 泳池景觀很美 早餐食物還可以 清潔度一般
Soggiorno di 5 notti a maggio 2023
Risposta di Phinyo, il giorno 15 giu 2023
Dear Kan Chuen,Thank you for staying with us and for your review. We hope to welcome you back again soon. Best regards,Phinyo T., Executive Assistant Manager

6/10 Soddisfacente

ellen

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Good location convenient for food options and getting the boats to the islands. Rooms were big and bed comfortable enough. Problem was layout of the buildings were not well thought. Had to walk and take several lifts just to go to breakfast. Also the roof top pool although nice views was terribly maintained. Sun beds were dirty and old. Staff didn’t bother to clean them. Has potential but shame about maintanence.
Soggiorno di 2 notti a maggio 2023
Risposta di Phinyo, il giorno 31 mag 2023
Dear ellen,Thank you for taking the time to share your stay experience. Please accept my apologies that the hotel layout, cleanliness and maintenance of the facilities did not living up to your expectations. I regret that we did not meet our standards we aim to be.Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Phinyo T., Executive Assistant Manager

8/10 Buono

Annum

Soggiorno di 2 notti a maggio 2023

10/10 Eccellente

Brandon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent , loved the Villa and Spa !
Risposta di Phinyo, il giorno 10 mag 2023
Dear Brandon,Thank you for taking the time to share your recent stay experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Daniel

Soggiorno di 1 notte ad aprile 2023

10/10 Eccellente

Daniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good pool areas
Soggiorno di 2 notti ad aprile 2023
Risposta di Phinyo, il giorno 10 mag 2023
Dera Daniel,Thank you for staying with us and for taking the time to share your comment. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Thank you again and we look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

4/10 Scarso

Bjorn

Soggiorno di 1 notte ad aprile 2023

4/10 Scarso

Mageswari

Soggiorno di 3 notti ad aprile 2023

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Me, my husband and 8 month child loved the stay. We upgraded to the Sea View room and loved it, the spa on the balcony was perfect for bathing the little one. Great service and good buffet. Eateries and convenience surrounds the property. We will be back, thank you Avani.
Soggiorno di 2 notti a marzo 2023
Risposta di Phinyo, il giorno 22 mar 2023
Dear Linda,Thank you for taking the time to share your recent stay experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Phinyo T., Executive Assistant Manager

10/10 Eccellente

Rgina

Soggiorno di 4 notti a febbraio 2023

6/10 Soddisfacente

John

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Enttäuschend - sieht auf den Fotos elegant aus, ist es nicht. Im Gegenteil, nachlässig und unaufmerksam geführt. Ein paar Beispiele: -Beim Frühstück wartete man eine Ewigkeit bis von vorherigen Gästen abgeräumt wurde, meistens wurde einfach nie abgeräumt. -Liegenpolster hatten während der gesamten zwei Wochen die selben riesige Fettflecken und waren voller Krümel, werden wohl nie gereinigt. -Bettlaken mit riesigem Blutfleck erhalten -Die fremden Haare und Fingernägel (!) vom Vorgast habe ich im Bad nach 3 Tagen selbst entfernt, nachdem es der Reinigungsdienst wohl noch immer übersehen hatte -Klimaanlage im Zimmer so laut, schlafen ging daher nur mit Oropax -3 von 4 Cardio Geräten im Gym kaputt -Handtücher am Pool oft bereits mittags vergriffen, niemand sorgte für Nachschub -Frühstück ok aber nichts Besonderes -Als der Aufzug für 1 Tag nicht ging, hielt es niemand für nötig Handtücher zum Pool im 6. Stock zu bringen, man durfte also selbst gehen Keine dieser Dinge sind für uns wirklich erwähnenswert wenn sie alleine auftreten, in Kombination gibt es ein sehr negatives Bild. Das Hotel ist nicht günstig auch für westliche Verhältnisse. Wer solche Preise verlangt, muss mehr liefern. Drei Sterne gibt es für den Blick und die Ruhe am Infinity Pool, der wirklich schön ist, Freundlichkeit des Personals und das umweltbewusste Pfandflaschensystem.
Risposta di Phinyo, il giorno 8 feb 2023
Dear Mr. Lehnert,Thank you for taking the time to share your stay experience.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of room and restaurant, insufficient pool towels, and condition of gym equipment. We would like to reassure you that that your comments have been shared with the housekeeping team as well as the management team and action will be taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best regards,Phinyo T., Executive Assistant Manager