Dear Paolo,Thank you for taking the time to share your experience. We sincerely appreciate your feedback and and we're very sorry you were unhappy. Your comment will help us as we continually work to improve our guest experience. However I have to explain that our cancellation policy is clear, and if you chose an option with a possibility of cancel till midnight before the day of arrival it is not possible to change the dates or cancel the reservation free of charges later. We hope you will consider staying with us in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.