- Non mi è piaciuto:Personale e servizio e comfort della camera
do not use
The Grand Suites is situated INSIDE the Ramada Hotel, no mention of this made during and after the booking, this made the location of the hotel difficult to find. On arrival at the Ramada front desk they informed me that I had to call the Grand Suites and someone would come and give me a key, the front desk did not have the Grand Suites number!! I eventually found it and the front desk (Nicholas) kindly allowed me to use their landline phone. Someone came and gave me the key! I left the Grand Suites telephone number with the Ramada front desk staff for future use of Grand Suites guests arriving. I discovered after riding the lift up to the 23rd floor (someone else was in the lift with me ) and then riding it back down again, to discover that you have to put the key tag on an electronic pad to allow the lift to go to your floor, in my case floor 22... in the room, the toilet seat was broken, the shower head moldy! I had to go back to the Ramada front desk to use their phone to call Grand Suites to ask for the WifI code, as it wasn't given to me on arrival. the bed was clean and shower gel and shampoo were supplied.