We had to wait for 2 hours to until we get our room keys upon checking in. The rooms were not ready. And when the rooms were ready, the staffs did not call us. The keys were just there waiting for us. We had to requeue to get our keys. The rooms were worn down. I had a pillow without a pillow case and the pillow had stains. My window had a small gap which means that small insects can still come in. We ordered room service. It takes some time for them to deliver maybe because the hotel was fully booked. The problem is when the food finally came, the staff dropped a spoon. He picked up the spoon and put it back in the tray and served us anyway.