2/10 Terribile
Rayner
Viaggio di coppia
27 ott 2025
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Firstly, I must commend the hotel’s cleanliness and spaciousness — the rooms were well maintained and comfortable.
However, I was very disappointed with the breakfast service. Upon check-in, I had requested breakfast to be included for both my rooms, including one for my elderly grandfather and other for my business partner. We were truly looking forward to it, as five-star hotel breakfasts are usually a highlight of the stay.
Unfortunately, on the morning of 24 October, most of the food was cold and unappetising. When I approached the F&B manager, there was no apology or sense of concern — he simply asked the chef to reheat the food in front of me. That is certainly not what I would expect from a five-star property.
I later spoke with the Assistant Duty Manager, Lynn, who handled the matter with much more professionalism and empathy. She listened patiently, acknowledged my feedback, and assisted with my refund request, which I truly appreciate.
This is a beautiful property with great potential, but the breakfast team, especially the manager, would benefit from proper training in hospitality and guest relations. A little care and attentiveness can make a huge difference in turning a disappointing experience into a memorable one.