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Recensioni per Rakuro Kyoto

3 out of 5
Rakuro Kyoto
186 Joshinyoko-cho, Nakagyo-ku, Kyoto, Kyoto

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 263 su 386 recensioni" "
Valutazione di 8 - Buono. 101 su 386 recensioni" "
Valutazione di 6 - Soddisfacente. 15 su 386 recensioni" "
Valutazione di 4 - Scarso. 6 su 386 recensioni" "
Valutazione di 2 - Terribile. 1 su 386 recensioni" "

9,6/10

Pulizia

9,4/10

Personale e servizio

9,2/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2019
Risposta di RAKURO, il giorno 15 ago 2019
We are glad that you chose and stayed our hotel! And, thank you for feedback. We are looking forward to meeting you again when you come to Kyoto! Thank you so much!

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Hotel molto carino, moderno. Posizione comoda, vicinissimo alla metro. Staff gentile e disponibile. Camera belle e pulite inzalmente, l’unica pecca è che potrebbero dedicarsi con maggiore cura alla pulizia della stanza durante il soggiorno.
Soggiorno di 3 notti a marzo 2019
Risposta di Barbie, il giorno 12 mar 2019
Thank you for staying with us and taking the time to share your experience. We appreciate your positive comments regarding our staff and property. Regarding the cleaning, we sincerely apologize any discomfort you got during your stay. we and our cleaners will be more careful about it. Thank you for your feedback. We look forward to seeing you again in the future.

10/10 Eccellente

lucia

Nice location. Staff very kind. Nice and large share space. Our room had a very large bathroom.
Soggiorno di 3 notti ad agosto 2018
Risposta di Barbie, il giorno 10 set 2018
We thank you for your review of our hotel. We are pleased that we met your expectations and you were generally satisfied with your stay. We would welcome the opportunity for you to stay with us again. Thank you for your comments and the chance to serve you again in the future.

10/10 Eccellente

Silvia, Vercelli (Italy)

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
in centro
posizione ideale per le visite , vicino alla metro e a tante linee di superfice
Soggiorno di 3 notti ad agosto 2018
Risposta di Barbie, il giorno 10 set 2018
Thank you for staying with us and taking the time for our valuable feedback. We are pleased to share with you our modern Japanese style room. We look forward to seeing you again on your next trip to Kyoto. Thank you!

10/10 Eccellente

Toni, Lincoln

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Rakuro Hotel has a lovely blend of traditional Japanese ryokan and modern styling. We stayed in a room with tatami and futons which was very comfortable. It was large and perfect for two people with suitcases. The private bathroom was also spacious. It is joined to the room, but you have to remember to keep your key on you as it is outside the main door in a private entryway. This was not an issue, just a readjustment. You do not need to worry about bathroom privacy since there is a bathroom door lock and toilet door lock. The hotel lounge has tea making facilties and botanical water which was a lovely extra. It's a great place to sit and relax in the morning or after sightseeing. The spa like music makes it a very serene atmosphere. There are plently of places for food in the local area. Highlights include a small bakery called Flip Up! which has freshly baked, warm pastries and breads, and a matcha cafe called YUGEN which serves specially prepared matcha drinks with traditional wagashi. The hotel is located in walking distance of a metro line and a city bus making access easy. It is also only a 25 minute walk to Nishiki. The staff were exceptionally helpful and friendly. We really appreciated that they sorted our luggage transfer to our next hotel. There was not any issues with the language difference. The staff spoke a good level of English and used translation apps which made everything a breeze.
Soggiorno di 3 notti a marzo 2024
Risposta di RAKURO Kyoto Motani, il giorno 6 apr 2024
Thank you very much for staying at RAKURO Kyoto. We are very honored to receive so many compliments.We understand the inconvenience that out-bath room guests may experience, but we are relieved that it did not interfere with your stay.There are so many wonderful stores in Kyoto. Glad you were able to find your favorites. We hope you will visit Kyoto again and visit different stores.Thank you for taking the time to write a review in your precious time.We hope your trip to Kyoto was a wonderful one.

10/10 Eccellente

Julie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was incredibly helpful and attentive. Right around the corner from a subway stop and Imperial Palace. The lounge area was a great place to relax and the laundry was helpful mid trip. Would definitely stay here again.
Soggiorno di 6 notti a marzo 2024
Risposta di RAKURO Kyoto Oya, il giorno 3 apr 2024
Dear guests,Thank you very much for your stay at RAKURO Kyoto.We appreciate you again for taking the precious time out to give us your impressions of our hotel.We are glad to hear that you had a pleasant stay.We look forward to welcoming you again sincerely.

6/10 Soddisfacente

Akiko

Soggiorno di 1 notte a marzo 2024
Risposta di RAKURO京都 石田, il giorno 1 apr 2024
この度はRAKURO京都へご宿泊いただき誠にありがとうございます。また貴重なご意見お寄せいただきましたこと、重ねてお礼申し上げます。また機会がございましたら当館ご利用いただけますと幸いでございます。

10/10 Eccellente

Laura

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a really nice Hotel. Subway is near and we enjoyed our stay a lot.
Soggiorno di 2 notti a marzo 2024
Risposta di RAKURO Kyoto Nomura, il giorno 23 mar 2024
Thank you very much for staying at RKAURO Kyoto.We are delighted that you enjoyed your stay with us.We hope you will visit us again when you come to Kyoto.Thank you very much for taking time out of your busy schedule to write this review.

6/10 Soddisfacente

THOMAS

Soggiorno di 2 notti a marzo 2024
Risposta di RAKURO Kyoto Mitsuki Motani, il giorno 6 apr 2024
Thank you very much for staying at RAKURO Kyoto.We hope your trip to Kyoto was a wonderful memory.

10/10 Eccellente

Amy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was so kind, very helpful, the food was amazing (highly recommend adding the Japanese breakfast to your booking) and the room was the perfect blend of western and Japanese style (creature comforts considered). This has been the best hotel I’ve stayed at in Japan! I would re-book and recommend over and over again! Bonus, there is a train stop less than 2 minutes (walk) away! This made moving around the city very convenient.
Soggiorno di 1 notte a marzo 2024
Risposta di RAKURO Kyoto Nomura, il giorno 10 mar 2024
Thank you very much for staying at RAKURO Kyoto.We are truly honored to hear your compliments about our staff and breakfast.We are very happy to hear that we are the "best hote" in Kyoto.We will do our best to live up to your kind words and we look forward to serving you again in the future.We hope you will stop by again when you visit Kyoto.We all look forward to seeing you again.Thank you very much for taking time out of your busy schedule to write this review.

8/10 Buono

Naho

Viaggio di coppia
宿泊した部屋は広くはないですが必要な設備は揃っていて快適に過ごせました。畳の上に靴跡があったり数ヶ所汚れがあったこと、お風呂場に黒カビがあったこと、飲み水の容器は部屋に置いてあるものの共用部分に取りにいかなければならないところが残念でした。
Soggiorno di 1 notte a marzo 2024
Risposta di RAKURO京都 石田, il giorno 8 mar 2024
この度はRAKURO京都へご宿泊いただき誠にありがとうございます。快適にお過ごしいただけたようで私どもも嬉しく思います。しかしながら畳やお風呂の汚れ、また飲み水のご提供につきまして、ご不便をおかけしまして大変申し訳ございません。清掃スタッフとともにし、より清潔で快適な空間をご提供できるよう早急に改善してまいります。お忙しいなか貴重なご意見をお寄せいただき、重ねてお礼申し上げます。

8/10 Buono

Sam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was a little cramped with the pillar in the middle and little natural light, but otherwise was fine for a short stay.
Soggiorno di 2 notti a gennaio 2024
Risposta di Tokiko RAKURO KYOTO, il giorno 1 mar 2024
Thank you for staying at RAKURO Kyoto.We are relieved to hear that you had a pleasant stay. However, we regret that we could not provide you with a satisfactory layout and size of the room. Please contact the front desk if you would like a larger room without pillars, depending on availability. We appreciate your valuable feedback.

10/10 Eccellente

Kimito

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ゲストロビーがとても心地良く、素敵な空間でした。
Soggiorno di 2 notti a febbraio 2024

8/10 Buono

Vanessa M

Soggiorno di 3 notti a gennaio 2024
Risposta di Tokiko RAKURO KYOTO, il giorno 24 feb 2024
Thank you for staying at RAKURO Kyoto. We are honored to receive your high evaluation. We hope that you will visit us again when you have a chance to come to Kyoto.

10/10 Eccellente

Shinya

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
コスパ良すぎです。
Soggiorno di 1 notte a gennaio 2024
Risposta di RAKURO京都 中井, il giorno 31 gen 2024
この度はRAKURO京都にご宿泊頂き誠にありがとうございます。また、高い評価をいただきました事重ねて感謝申し上げます。当館のコストパフォーマンスに関しましてご満足いただけましたら幸いです。またお客様にお会いできる日を心よりお待ちしております。

10/10 Eccellente

Koko

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di RAKURO京都 藻谷, il giorno 30 gen 2024
この度はRAKURO京都にご宿泊頂き誠にありがとうございました。高評価のレビューに重ねてお礼申し上げます。機会がありましたらぜひまたお立ち寄りくださいませ。

10/10 Eccellente

Mavi

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 3 notti a gennaio 2024
Risposta di Keisuke RAKURO KYOTO, il giorno 28 gen 2024
Thank you very much for staying at RAKURO Kyoto. We are glad to know that you were satisfied with your stay with us. We hope you enjoyed your trip to Kyoto with us as your base. We look forward to having you stay with us again.

10/10 Eccellente

WEN SHING

Soggiorno di 2 notti a gennaio 2024
Risposta di RAKURO Kyoto Nomura, il giorno 23 mar 2024
Thank you very much for staying at RAKURO Kyoto.We are very pleased to receive your very high evaluation of our hotel.We will continue to do our best to live up to the high praise we have received.Thank you very much for taking time out of your busy schedule to write this review.We hope you will visit RAKURO Kyoto again when you come to Kyoto.

8/10 Buono

Cheuk Him Raymondo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
職員10分友善 但酒店附近並沒有太多購物或入飲食選擇
Soggiorno di 1 notte a gennaio 2024
Risposta di RAKURO京都 内藤, il giorno 25 gen 2024
非常感谢您入住 RAKURO Kyoto。我们还要再次感谢您对我们员工的赞誉。不过,由于酒店周边购物和餐饮场所较少,给您带来不便,我们深表歉意。如果您有机会再次下榻我们的酒店,请随时告诉我们酒店周边的推荐餐厅。我们期待与您再次相见。

10/10 Eccellente

lok yan

Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
cool design hotel
this is the third time I stayed at Rakuro, the location is just perfect, abit away from the busy, but very easy accessible ( just 2 station to Shijo) and 20 mins taxi take off from Kyoto station to the hotel. The environment, taste and style is modern and clean. the concept about plants echoes with the room as well. also hv self laundry service.
Soggiorno di 4 notti a gennaio 2024
Risposta di Tokiko RAKURO KYOTO, il giorno 21 gen 2024
Thank you very much for staying at RAKURO Kyoto.We are very happy and honoured that you have stayed with us three times. Thank you also for your compliments and high rating. We will continue to make every effort to create a more comfortable environment for your stay in the future. We hope you will visit us again when you come to Kyoto. We look forward to seeing you again someday.

8/10 Buono

Yi Jian Eugene

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Generally a pleasent stay at Rakuro. Service staff was very helpful in helping to call clinics, hospitals and even drug stores when my son was feeling unwell. Thumbs up for that. Location was fantastic too. Buses that goes to the tourist attractions, train station was just 2mins walk away and walking distance to a local supermarket, combinis and eateries.
Soggiorno di 4 notti a dicembre 2023
Risposta di RAKURO京都 野村, il giorno 28 dic 2023
Thank you very much for your reservation at RAKURO Kyoto.We are so glad that your son is doing well.We hope that your trip to Kyoto will be a good memory for you.We are truly honored to receive your compliments about our staff and location.We hope you will stop by again when you visit Kyoto.Thank you very much for taking time out of your busy schedule to give us your feedback.

10/10 Eccellente

Jing

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
RAKURO offers a unique reformed traditional Japanese tatami-style rooms by raising the sleeping area higher. The room is spacious and impeccable. Separating the bathroom from the bedroom is also rarely seen. The hotel’s lounge is its highlight that offers herbal tea, sofas and a round-shaped window to see the outside alley. RAKURO’s architectural style embodies the vibes of Kyoto - a perfect blending of the modern minimalism and the traditional Japanese. It’s also conveniently located with the imperial garden across the street and a subway station just by the corner.
Soggiorno di 5 notti a dicembre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 21 dic 2023
Thank you very much for staying at RAKURO Kyoto.We are very honored to receive your many compliments and high evaluation.Our hotel was originally an office building for a publishing company, which was renovated into a hotel. Therefore, you will enjoy a unique atmosphere that you will not find in any other hotel.The design of the lounge was inspired by the lush greenery of the Kyoto Imperial Palace. We are glad you like the Kyoto-like atmosphere. You can also enjoy the seasonal views of Kyoto from our rooftop terrace, so please visit us again when you come back to Kyoto!

6/10 Soddisfacente

Annie

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The facilities and staff at the hotel were great. However, the in room WiFi signal was weak during our stay and there were sticky brown stains all over the carpet in our room. The property and room were also very hot and stuffy and we could not adjust the thermostat. Had to keep the windows open.
Soggiorno di 2 notti a dicembre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 15 dic 2023
Thank you very much for staying at RAKURO Kyoto.We are honored by your compliments on our staff and facilities. However, we apologize for the inconvenience caused by the stains on the carpet and the air conditioning settings. We will take your comments seriously and make every effort to improve. We appreciate your valuable feedback.

8/10 Buono

Hui

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay at Rakuro Kyoto. It was quiet and peaceful and had a very nice vibe. The rooms were on the smaller side, but had great amenities. The bathroom was clean and modern, but we hadn’t realised that we had booked a room with a private bathroom external to the room itself - that took a bit of getting used to, but was really fine. The hotel has a very beautiful guest lounge and botanical lab which was the highlight of our stay.
Soggiorno di 7 notti a novembre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 14 dic 2023
Thank you very much for staying at RAKURO Kyoto.We are relieved to hear that you had a relaxing stay in our guest rooms and shared lounge. We apologize for any inconvenience caused by the room with an outdoor bathroom. We do have some rooms with indoor bathrooms, depending on room availability. Please use that room next time you have a chance to stay with us.We look forward to seeing you again someday in Kyoto.

10/10 Eccellente

Ito

Soggiorno di 1 notte a dicembre 2023
Risposta di RAKURO京都 藻谷, il giorno 8 dic 2023
この度はRAKURO京都にご宿泊頂き誠にありがとうございました。高評価のレビューに重ねてお礼申し上げます。大変励みになります。また機会がありましたら、ぜひお立ち寄りくださいませ。

10/10 Eccellente

Alfy

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were amazing and the rooms were bigger in Japanese standards. It's conveniently located near train and bus stop. It is 3 min walk to the nearest train station and within walking distance to Imperial palace garden and Nijo Castle.
Soggiorno di 3 notti a novembre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 29 nov 2023
Thank you for staying at RAKURO Kyoto. We are glad that you liked the staff's customer service and the room. In addition to the Kyoto Imperial Palace and Nijo Castle, there are many wonderful shops and hidden tourist spots nearby. If you come to Kyoto again, please stay at our hotel. We look forward to seeing you again someday.

10/10 Eccellente

Pablo Emiliano De la

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
An incredible design with an unbeatable location
Soggiorno di 4 notti a novembre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 21 nov 2023
Thank you for staying at RAKURO Kyoto.We are very happy to hear that you liked our location and design. We will continue to strive to create a comfortable space for your satisfaction. We appreciate your valuable feedback.

4/10 Scarso

Angela

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The lobby, cafe, and guest lounge are all very aesthetically pleasing. However, the rooms are definitely more function over form. Beware of the rooms and the sizing to make sure you know what you are in for - the standard rooms are incredibly tiny and you can’t reasonably access your check-in sized suitcase without causing a trip hazard. Though the train station is conveniently steps away, there’s not much within walking distance that is on a typical top rated list or popular with tourists. The biggest turn offs were the cleanliness and comfort. Expect very firm beds, low quality beaded pillows, and stain riddled carpeting and upholstery.
Soggiorno di 3 notti a novembre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 20 nov 2023
Thank you for staying at RAKURO Kyoto.We are glad to hear that you liked our lobby, lounge and cafe. However, we regret that the size, cleanliness, and comfort of your room did not satisfy you. As for the stains on the carpet you noted, we plan to replace them in due course. We will discuss the bedding and work to improve it to everyone's satisfaction. We apologize for any discomfort this may have caused you.

10/10 Eccellente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The "Botanical Lab" guest lounge was a beautiful, comfortable, and peaceful place to hang out with a book, laptop, or drink from the onsite fawn. cafe.
Soggiorno di 4 notti a ottobre 2023
Risposta di RAKURO Kyoto, Motani, il giorno 4 nov 2023
Thank you very much for staying at RAKURO Kyoto. We are truly honored to receive your compliments and high score of review.The hotel is located in the heart of Kyoto City, yet offers a great sense of nature. We hope you have been able to feel a little of that atmosphere at the Botanical Lab.

10/10 Eccellente

Hikaru

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such an amazing service from the staff. The place is beautiful and stylish, I enjoyed the environmental friendly options and their thoughtfulness! I forgot something at hotel after checking out and asked them if they could ship it to my hotel in Tokyo. They kindly helped me and I was able to get the item in one day!! Such amazing service , again!
Soggiorno di 4 notti a ottobre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 3 nov 2023
Thank you very much for your reservation at RAKURO Kyoto.We are relieved to hear that your lost and found items have arrived safely. We are honored to receive your compliments and high evaluation of our customer service and facilities. We will continue to make efforts to improve our services. We hope you will visit us again when you come to Kyoto.

10/10 Eccellente

Faith

Soggiorno di 8 notti a ottobre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 21 nov 2023
Thank you for staying at RAKURO Kyoto.We are very honored to receive your high evaluation. We hope you will visit us again when you come to Kyoto. We look forward to seeing you again someday.

8/10 Buono

Ane Marthe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We stayed in the Japanese superior room, with adjoining private bathroom. Good room size. And a nice bathroom and lovely, large shower. A quiet hotel. You could choose between Western or Japanese breakfast. It got a bit boring with the same breakfast each day in the end (we stayed for 4 nights). It was nearby the subway so that was nice. For extra amenities we had to take what we wanted from the 1st floor - an environmental plus.
Soggiorno di 4 notti a ottobre 2023
Risposta di RAKURO Kyoto Mitsuki Motani, il giorno 27 ott 2023
Thank you very much for staying at RAKURO Kyoto. We are truly honored to receive your compliments about our hotel. A large bathtub is one of the features of our hotel. We hope that bathing will help you to recover from the fatigue of sightseeing in Kyoto.Currently, hotels in Japan are making various efforts to reduce plastic waste. Thank you for your understanding of our environmental efforts.As for the small variety of breakfast, we apologize for the inconvenience. We will work with the restaurant staff to improve it so that we can offer a more substantial breakfast to our long-staying guests.Thank you for your valuable review.

8/10 Buono

Megan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel in great location. Hotel a little dingy.. like the rugs need to be deep cleaned as they are quite stained and walls washed… bathroom great. Make sure you get one in your room.. they have private bathroom for you but you must leave your room with your key to use it. Friendly staff. Skip the breakfast and head to School bus bakery and cafe down the street.
Soggiorno di 3 notti a ottobre 2023
Risposta di RAKURO Kyoto Mitsuki Motani, il giorno 27 ott 2023
Thank you very much for staying at RAKURO Kyoto. We are truly honored to receive your compliments about our location and high score of review. Large bathrooms are one of the features of our hotel. We hope you are able to relax after your trip. However, we apologize for any discomfort caused by stains in your room. Carpet stains are one of the major problems we have, and although we clean the carpets daily, we cannot completely remove the stains. We are planning a total carpet replacement in the future. Thank you for your valuable review. We will share it among our staff for improvement.

10/10 Eccellente

Jesper

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Good place to stay in Kyoto
Small cozy Well designed hotel near metro with polite staff. Great coffee.
Soggiorno di 4 notti a ottobre 2023
Risposta di RAKURO Kyoto, Mitsuki Motani, il giorno 21 ott 2023
Thank you very much for staying at RAKURO Kyoto. We are truly honored to receive your compliments about our hotel and staff. Thank you for the nice pictures. Please stop by again for coffee when you get a chance.

8/10 Buono

JUAN, Montreal

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice stay at Rakuro Kyoto. The hotel has a nice design. But the location isn’t as close to the most exciting sights in the city. Luckily subway and bus stops are within walking distance. Breakfast was good but they only have the same 2 options and we stayed for 4 days so had to repeat quite a bit. Coffee surprisingly not included and they can’t charge to the room so you have to pay immediately every time. Wifi goes from OK to average. Staff was nice and willing to help.
Soggiorno di 4 notti a ottobre 2023
Risposta di RAKURO Kyoto, Mitsuki Motani, il giorno 11 ott 2023
Thank you very much for staying at RAKURO Kyoto. We are truly honored to receive your compliments about our staff. We apologize for the inconvenience regarding the lack of breakfast options. We have received similar comments several times from our international guests, many of whom stay with us for long periods of time. We will share your comments with our restaurant staff and discuss the possibility of increasing the variety.Regarding Wi-Fi, we will check the machines. Thank you very much for your valuable feedback.

8/10 Buono

Marlene

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Small room but more than enough for a couple of nights. The coffee in the cafe (ground floor (fawn)) tastes wonderful. Bus and subway station is close by.
Soggiorno di 4 notti a ottobre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 6 ott 2023
Thank you for staying at RAKURO Kyoto. We are relieved to hear that you are satisfied with our facilities and services. We hope you will enjoy your stay at our hotel, which has easy access to the subway and buses, and is also close to tourist attractions such as the Kyoto Imperial Palace and Nijo Castle. We appreciate your valuable feedback.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
合理的なスタイルの新しいホテル
烏丸丸太町のほぼ角地という便利な場所にある中規模デザイン・ホテル。歯ブラシや櫛などをフロント裏からセルフでピックアップする形態ですが、部屋はと広くて快適でした。お茶の間的な小スペースもご愛嬌。 御所の緑を見渡せる、朝7時から夜21時、屋上も意外と素敵なスペース。
Soggiorno di 1 notte a settembre 2023
Risposta di RAKURO京都 藻谷, il giorno 3 ott 2023
この度はRAKURO京都にご宿泊頂き誠にありがとうございました。お部屋や立地に関するお褒めの言葉をいただき光栄です。日中の強い日差しやうだるような暑さも落ち着き、屋上でも快適に過ごしていただける気候になってまいりました。季節の移ろいとともに、また当館を訪れて頂けたら幸いでございます。貴重なお時間でクチコミを頂きありがとうございました。

10/10 Eccellente

Yukeem

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a settembre 2023
Risposta di RAKURO Kyoto, Motani, il giorno 3 ott 2023
Thank you very much for staying at RAKURO Kyoto.We are honored to receive the highest score.We hope your trip to Kyoto was a wonderful memory.

10/10 Eccellente

Traz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di RAKURO Kyoto, Motani, il giorno 25 set 2023
Thank you for staying at RAKURO Kyoto.We are truly honored ro receive the highest score of the review.We hope your trip to Kyoto was a wonderful memory.

10/10 Eccellente

SHAN

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a settembre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 24 set 2023
Thank you very much for staying at RAKURO Kyoto. We are very honored to receive your high evaluation. We will continue to make every effort to create a comfortable space and provide attentive service, and we look forward to welcoming you again.

8/10 Buono

Martina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stylisches Hotel in zentraler Lage
Neues stylisches Hotel. Sehr guter Service. Komfortables Zimmer (leider ohne Blick nach außen, weil Sichtschutzfenster). Aber tolle Guestlounge und schönes Cafe. Sehr empfehlenswert!
Soggiorno di 5 notti a settembre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 23 set 2023
Thank you very much for staying at RAKURO Kyoto. We are honored to receive your compliments and high evaluation of our services and facilities.We are sorry that you could not enjoy the view due to the structure of the building, but we are glad that you had a relaxing stay with us. We hope you will visit us again when you come to Kyoto.

10/10 Eccellente

Sasha

The lounge and cafe on the ground floor are impeccably designed. So cool and still comfy
Soggiorno di 2 notti a settembre 2023
Risposta di Tokiko RAKURO KYOTO, il giorno 13 set 2023
Thank you very much for staying at RAKURO Kyoto. We are very honored to receive your compliments on our lounge and cafe. We will continue to strive to create a space where our guests can relax. We hope you will visit us again when you come back to Kyoto.

10/10 Eccellente

Annie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A beautifully designed hotel - the attention to detail in the interiors is lovely and the nightwear they provide great - I wish we could have bought some to take home! The room we had was very spacious and had a comfortable seating area which was appreciated after long days out. The coffee and breakfast were delicious though perhaps a little more variety would have been nice. The Japanese breakfast was stand out.
Soggiorno di 6 notti a settembre 2023
Risposta di RAKURO Kyoto, Motani, il giorno 10 set 2023
Thank you very much for staying at RAKURO KYOTO.We are truly honored to receive your compliments.We are glad you were able to relax in your room. We hope you are still enjoying your sightseeing in Japan after checking out. We are relieved that your departure was not affected by the typhoon.We apologize for the inconvenience regarding the small variety of breakfast items. We will work with the restaurant to improve it so that our long-staying guests can enjoy breakfast more.If you ever visit Kyoto again, please stop by.

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent amenities and great rooftop views.
Soggiorno di 2 notti a settembre 2023
Risposta di RAKURO Kyoto, Motani, il giorno 10 set 2023
Thank you very much for staying at RAKURO Kyoto.We are truly honored to receive the highest score of the review.From our rooftop you can see Kyoto Gosho and the mountains of Kyoto. On a fine day, you can enjoy your meal like a picnic.If you have a chance to come to Kyoto again, please stop by.

10/10 Eccellente

Benoit

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Large rooms, modern design, quiet place. Loved it!
Soggiorno di 6 notti ad agosto 2023
Risposta di Motani RAKURO KYOTO, il giorno 10 set 2023
Thank you very much for staying at RAKURO Kyoto.We are truly honored to receive the highest score of the review.The area where the hotel is located is an area where you can relax and enjoy the natural beauty of Kyoto Gosho.If you have a chance to come to Kyoto again, please stop by.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti ad agosto 2023
Risposta di RAKURO京都 野村, il giorno 12 ago 2023
Thank you very much for choosing RAKURO Kyoto.We hope your trip to Kyoto was a memorable one.We are honoured to have received such a high evaluation.We will continue to do our best to live up to your high evaluation.We hope you will visit us again when you come to Kyoto.Thank you very much for taking the time to write this review.From RAKURO Kyoto Nomura

6/10 Soddisfacente

Ozgur

Average
Soggiorno di 2 notti a luglio 2023
Risposta di RAKURO Kyoto, Motani, il giorno 28 lug 2023
Thank you very much for staying at RAKURO Kyoto. Thank you for taking the time to write a review. We hope you enjoyed your trip to Kyoto. We will continue to make improvements to make your stay even more enjoyable.

6/10 Soddisfacente

Yuta

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
館内、部屋ともに清潔感があり、内装もおしゃれで雰囲気が良かったです。 部屋も洗面、浴槽など新しくきれいでした。が、それ以外はビジネスホテルと大差ないレベルです。部屋はやや狭めで、窓を開けるとすぐに壁なのでカーテンは開けられないため、圧迫感がありました。アメニティも最小限です。化粧水を置いてほしかったです。 朝食も精進料理のようなごく質素なものでした。せめて魚料理をつけてほしかった。
Soggiorno di 2 notti a luglio 2023
Risposta di RAKURO京都 藻谷, il giorno 24 lug 2023
この度はRAKURO京都にご宿泊頂き誠にありがとうございました。ホテルの内装に関してお褒めの言葉をありがとうございます。御所近くという立地を活かし、館内でも自然を感じられる内装へとリニューアルいたしました。その雰囲気を楽しんでいただけたなら幸いでございます。お部屋に関してはご不便をおかけしました。お部屋の眺望の問題はすぐに解決できない部分ではありますが、よりお客様に心地よく過ごして頂くために、どのような工夫ができるか検討して参ります。朝食についてはレストランと共有し、秋メニューでの改善につなげたいと思います。貴重なお時間でクチコミを書いていただき、ありがとうございました。

10/10 Eccellente

seongjun

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay in Kyoto
Reception helped me a lot to organize my stay- I really appreciate it. I accidently booked a wrong date and panicked, she was an angel . I can’t remember her name, but she worked during the day on Wed(19th July). If someone sees this please send her my sincere appreciation
Soggiorno di 2 notti a luglio 2023
Risposta di RAKURO Kyoto, Motani, il giorno 23 lug 2023
Thank you very much for staying at RAKURO Kyoto. We're glad we were able to help you with your trip too, and that one mistake didn't make your memories of Kyoto any worse. I will let the staff member in charge know. Your words are our encouragement. Thank you for taking the time to write a review with your valuable time. Please stop by again when you come to Kyoto.

6/10 Soddisfacente

Joe

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Not a hotel, it’s a hostel
This is not a hotel, better call it hostel, all by your own and need to check out by 10am
Soggiorno di 3 notti a luglio 2023
Risposta di RAKURO Kyoto, Motani, il giorno 19 lug 2023
Thank you very much for staying at RAKURO Kyoto. We apologize for any inconvenience caused during your stay. Based on your feedback, we will make improvements so that we can make the hotel more relaxing for our guests.Thank you for taking the time to write this review.