Ville a Lacoste

"We didn't really have a pleasant stay at this property, but above all we were disappointed by the response or the lack of apology that we expected. The hotel was full of worms. They were everywhere, not only outside but in the room, near the hotel laundry, in the internal children's play area, near the kitchens and in the dining room. Our terrace was full of them and we couldn't open the windows otherwise they would immediately enter the room. The staff, who generally speak English with difficulty, justified themselves by saying that it was humid. It was also humid in other places in the area, and I certainly didn't see any worms. And anyway it was not an isolated episode, but an impressive quantity that could only be resolved with a specific treatment. Even the cleaning of the room, especially the bathroom, left something to be desired. I also have an accommodation facility with a very large park, and when problems with insects or pests arose, I immediately proceeded to call the appropriate disinfestation companies, as well as whenever inconveniences occurred which ruined the stay, we refunded our guests. Here we did not receive the slightest attention or apology for a holiday that we expressly defined as decidedly unpleasant at check-out. They told us that a manager would contact us but after a week no one showed up. It's a pity because the structure is suggestive and has a spectacular view, but it is poorly managed, and the quality-price ratio for a 4* is unjustifiable."

"Albergo con servizi essenziali, confortevole, il check in è stato molto semplice e il personale efficiente e molto gentile. La colazione è abbondante e costantemente rinnovata. La stanza non è certo grande ma ha tutto quello che serve per un soggiorno di breve durata. Purtroppo il copripiumino al nostro arrivo era leggermente strappato e l'armadio e lo spazio per gli abiti è veramente minimo. L'hotel di notte è poco visibile per scarsa illuminazione."

"Hotel is great! Small boutique very well located, has a pool and is very cozy. Breakfast was very nice, clean facility with a parking option outdoor. "

"Hotel molto carino. Camera pulita con balcone vista fiume. Posto tranquillo e rilassante, meravigliosa atmosfera. Personale professionale. Ristorante con piatti di qualità. "

"La struttura è grande e situata in zona periferica, per niente rumorosa, ma distante dal centro di Aix en Provence. Il personale alla reception poco gentile ed essenziale. Caparra di 100€ per la chiave mi sembra esagerata. Per il resto il soggiorno è stato confortevole."