Lounge

Recensioni per TownePlace Suites by Marriott at The Villages

2.5 out of 5
TownePlace Suites by Marriott at The Villages
1141 Alonzo Ave, Lady Lake, FL

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 325 su 650 recensioni" "
Valutazione di 8 - Buono. 180 su 650 recensioni" "
Valutazione di 6 - Soddisfacente. 79 su 650 recensioni" "
Valutazione di 4 - Scarso. 40 su 650 recensioni" "
Valutazione di 2 - Terribile. 26 su 650 recensioni" "

8,4/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

Mauro

Soggiorno di 1 notte a marzo 2023
Risposta di General Manager, il giorno 2 apr 2023
Dear Mauro,Thank you for choosing our hotel. Our top priority is exceptional hospitality. Based on your rating, it appears we fell short of this goal. Your feedback will be used to help us improve our services and better serve future guests. We hope you will give us another chance to prove ourselves; we look forward to seeing you again on your next visit to the area.Sincerely, Christy Kitt General Manager

10/10 Eccellente

Francis Jay

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Mr. Jay, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites The Villages, Lady Lake, and we look forward to welcoming you the next time you are in the area.Sincerely, Tim C, General Manager

8/10 Buono

Arturo

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Overall it was very nice. I particularly liked the shopping around the property. The pool was also very well kept. Fitness room was tight but all the equipment worked well.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Arturo, Thank you for choosing TownePlace Suites, The Villages, Lady Lakes for your recent stay. We appreciate your nice comments about the amenities we offer and our terrific location in the Spanish Springs Town Square. It offers so many shopping venues within walking distance, which you really enjoyed. Again, thank you for your kind words, and we hope you will return often to stay with us. Safe travels! Sincerely, Tim C General Manager

10/10 Eccellente

thomas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place. Great breakfast
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 16 mar 2024
Dear Thomas, Thank you for your recent stay at TownePlace Suites The Villages, Lady Lake, and for sharing your feedback. We are thrilled to know you had a great stay and that our thoughtfully crafted accommodations and complimentary breakfast buffet enhanced your visit. It was our pleasure hosting you, and we look forward to welcoming you back again.Sincerely, Tim C,General Manager

8/10 Buono

Dennis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location!
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 15 mar 2024
Dear Dennis, Thank you for choosing TownePlace Suites The Villages, Lady Lakes. We appreciate your nice comments about our terrific location in the Spanish Springs Town Square. It offers so many restaurants and shopping venues within walking distance which our guests really enjoy. Thank you again for your kind words, and we hope you will return often to stay with us. Safe travels. Sincerely, Tim C,General Manager

4/10 Scarso

Michele

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
I was shocked at the lack of cleanliness in our room. I worked for Marriott for 6 years and was so disappointed. Was not the Marriott standard that I remember. We spoke to another couple that has been coming there for 3 years. They said that their room is always dirty The only reason I think that people come there is for the location and that fact it is dog friendly(which I did not know when I booked our two week stay.) I spoke with the GM of the hotel to let him know his rooms are dirty and that it would be nice to have made arrangements for his guests to have some chairs to sit in the sun the day the pool was closed for maintenance. He was rude and unprofessional. We had to leave 4 days early due to my mother in law’s death. They charged us for those 4 days and declined a refund for those days. I feel bad for the staff, if it is a matter of not enough help.
Soggiorno di 14 notti a febbraio 2024
Risposta di Hotel Management, il giorno 29 feb 2024
Dear Michele, We are very sorry for your loss. We genuinely apologize for your disappointing experience during your recent visit to our hotel. Providing exceptional customer service is a top priority for us; therefore, we deeply regret if there was any lapse in our service standards. We are also sorry for the lack of cleanliness you encountered in your room, we will address this with our housekeeping team to ensure we can be proactive going forward. We understand the frustration you must have felt and are very grateful for your patience. Having said that, we appreciate your comments about our location. Thank you again for your time, and we hope you might reconsider and give us another opportunity to demonstrate the high standards of service we aim to provide.Sincerely,Hotel Management

4/10 Scarso

Regina

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Very unhappy with room service and in room amenities. We checked in Thursday mid afternoon (4:30ish). Told on arrival our room would be scheduled for cleaning and maintenance on Saturday. Saturday afternoon 4:30. Pm room still had not been serviced with clean linens. When I questioned the personnel in the room across from us he informed us he would be back in 30 minutes. 20 minutes later he tells us our room is not scheduled until tomorrow...the day before we check out. ???? I don't argue and request clean linens at the very least. Well today still no room service. We leave in the morning. We also did not have the very basic frying pan in our room which was a kitchenette king suite . Why charge extra for service if you aren't going to deliver. I am glad we didn't join the Marriott loyalty program...that would have been additional money wasted. DEFINITELY NOT WORTH THE MONEY PAID.
Risposta di General Manager, il giorno 27 feb 2024
Dear Regina, On behalf of the entire team here at our hotel, please accept our sincere apologies for not meeting your expectations during your recent visit. It was very disappointing to read that we were not attentive to your needs and understand the frustration this caused you. We also apologize for the inconvenience you experienced with our housekeeping service; we have shared your concerns with our associates to make sure that this does not happen again. Furthermore, we are sorry you felt your room did not have the amenities that you desired. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. Thank you for your feedback, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely, Tim C,General Manager

10/10 Eccellente

DENIS MICHAEL, Bellbrook

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walking distance to town square and worship houses
Soggiorno di 9 notti a febbraio 2024
Risposta di General Manager, il giorno 26 feb 2024
Dear Mr. Michael, Thank you for choosing TownePlace Suites The Villages, Lady Lakes for your recent stay. We appreciate your nice comments about our terrific location in the Spanish Springs Town Square. Guests love that there is nightly entertainment on the square and a variety of restaurants and shops within walking distance of our hotel. It was our pleasure accommodating you, and we look forward to welcoming you back next time you visit The Villages.Sincerely, Tim C,General Manager

6/10 Soddisfacente

Robert

Viaggio di coppia
Average accommodation, cleaned only once in 6 days. Had to go to front desk for clean towels.
Soggiorno di 6 notti a febbraio 2024
Risposta di General Manager, il giorno 17 feb 2024
Dear Robert, Thank you for sharing your feedback. We sincerely apologize for the housekeeping issues you encountered during your stay with us. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure the overall guest expereince. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you to provide you with the hospitality you deserve.Sincerely, Tim C, General Manager

8/10 Buono

kimberley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It met our needs.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 10 feb 2024
Dear Kimberley, Thank you for choosing TownePlace Suites The Villages, Lady Lake. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Tim C,General Manager

4/10 Scarso

Evelyn

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room was in serious need of upgrade... Sink and shower did not drain while in use. Microwave was rusty. Who knows what else we couldn't see. We checked out after one night.
Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 9 feb 2024
Dear Evelyn, Thank you for being our guest and for your feedback. We regret not meeting all of your expectations during your recent stay. We are extremely sorry that you felt our rooms needed updating. We will share your comments with the appropriate individuals for our future modernization. We appreciate your patience and hope you will revisit us in the future.Sincerely, Tim C General Manager

10/10 Eccellente

Patricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 3 feb 2024
Dear Patricia, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites The Villages, Lady Lake. We look forward to your return and wish you all the best with your future travels.Sincerely, Tim C,General Manager

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel - GREAT location!
Clean hotel with nice amenities. friendly staff and just a stroll away from the live concerts in the Towne Square.
Soggiorno di 4 notti a gennaio 2024
Risposta di General Manager, il giorno 30 gen 2024
Dear Thomas, Thank you for choosing to stay with us and posting your wonderful review of TownePlace Suites, The Villages. We are glad to know that you enjoyed our refreshing accommodations, proximity to Towne Square, and the amenities we offer. We also appreciate your positive comments and are pleased to hear that our staff made your stay so enjoyable. We will share your feedback with them. They will be happy to hear their efforts have been noticed. Thank you again for being our guest. We look forward to seeing you again soon! Sincerely, Tim C General Manager

2/10 Terribile

Amy

Soggiorno di 5 notti a dicembre 2023
Risposta di General Manager, il giorno 30 gen 2024
Dear Amy, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely, Tim C General Manager

10/10 Eccellente

Ronald

Soggiorno di 7 notti a gennaio 2024
Risposta di General Manager, il giorno 11 feb 2024
Dear Ronald, Thank you for your recent stay at TownePlace Suites The Villages, Lady Lake, and for sharing your feedback. Our goal is to provide our guests with exceptional service and accommodations so we are glad that was your experience. It was our pleasure hosting you, and we look forward to welcoming you back the next time you visit The Villages.Sincerely, Tim C,General Manager

8/10 Buono

deborah j

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Walk to square and restaurants. Pool and hot tub were fantastic. The staff was friendly 24 hours a day!
Soggiorno di 5 notti a gennaio 2024
Risposta di General Manager, il giorno 22 gen 2024
Dear Deborah, Thank you for choosing TownePlace Suites The Villages, Lady Lakes for your recent stay. We are delighted to read that you loved our location and the amenities we offer. We look forward to seeing you again soon! Sincerely, Tim C General Manager

10/10 Eccellente

JoJeana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff & clean room & common areas. Close to restaurants & shopping.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 20 gen 2024
Dear JoJeana, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites The Villages. We are delighted to hear that you enjoyed our convenient location, spotless accommodations, and courteous service. We look forward to welcoming you back for another incredible visit.Sincerely, Tim C General Manager

10/10 Eccellente

Mark

Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 17 gen 2024
Dear Mark,On behalf of our team at TownePlace Suites by Marriott at The Villages, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the Villages.Sincerely, Tim C General Manager

6/10 Soddisfacente

Timothy

Non mi è piaciuto: Condizioni e dotazioni della struttura
Room was very dated. Our closet was painted a weird blue and somehow opened into the bathroom closet, strange ?. Had a stain on bed and also on the kitchenettes counter top. Multiple fixtures did not match to the replacement. Definitely not up to Marriott standards.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 15 gen 2024
Dear Timothy, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of your room. Your comfort is our top priority, and we regret not meeting your expectations. Rest assured, your concerns will be addressed appropriately to ensure the overall guest experience. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved visit.Sincerely, Tim C General Manager

10/10 Eccellente

Ron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 11 gen 2024
Dear Ron, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to TownePlace Suites The Villages, Lady LakeSincerely, Tim C General Manager

6/10 Soddisfacente

Louis

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Unfortunately, I was given a handicap room, which was very spacious, however the guest who stayed before me had a special need dog, who needed a bath and they allowed the dog to sleep on the sofa which caused the entire room to smell like dog. I have two dogs and two cats and I keep them clean. Hate to complain.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 16 dic 2023
Dear Louis, Thank you for choosing our hotel, and for sharing your candid review. We apologize for the concerns you had in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this was not your experience. We will follow up on your comments to ensure we are well-poised to serve you better during your next stay. We appreciate your business, and we hope to welcome you back again.Sincerely, Tim C General Manager

10/10 Eccellente

Aida

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
One night stay
We spent one night with our baby. This was our first time staying at TownePlace Suites. The room was clean and so was the kitchenette. The dishes appeared new which was surprising as some places they are worn and chipped. Very happy with the stay and will do again in the future.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 7 dic 2023
Dear Aida, Thank you for taking the time to evaluate your recent stay at TownePlace Suites The Villages, Lady Lake. We are pleased to know you and your family were delighted with our clean and comfortable accommodations. It was a pleasure hosting you, and we look forward to welcoming you again.Sincerely,Tim C,General Manager

10/10 Eccellente

Julie

Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 24 dic 2023
Dear Julie, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the TownePlace Suites The Villages, Lady Lakes; we hope to see you again soon.Sincerely, Tim C General Manager

10/10 Eccellente

Tia

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 29 nov 2023
Dear Tia, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites The Villages, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 Eccellente

Ryan

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 18 dic 2023
Dear Ryan, Thank you for choosing us and for your gracious rating. On behalf of all of us at TownePlace Suites The Villages Lady Lake, we invite you for another outstanding visit.Sincerely, Tim C General Manager

10/10 Eccellente

Michael

Soggiorno di 3 notti a novembre 2023
Risposta di General Manager, il giorno 17 dic 2023
Dear Michael, Thank you for your recent stay at TownePlace Suites The Villages, Lady Lake, and for sharing your feedback. We are so pleased you enjoyed your time with us. Our goal is to provide our guests with exceptional service and accommodations so we are glad that was your experience. We appreciate your business, and we look forward to welcoming you back again.Sincerely, Tim C General Manager

8/10 Buono

Steve

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
clean and professional staff
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 26 nov 2023
Dear Steve, Thank you for your positive rating of TownePlace Suites The Villages, Lady Lake. We are glad to know you enjoyed your time with us and that you especially loved our well-maintained accommodations and intuitive associates. It was our pleasure hosting you, and we hope we will be your home every time you are in The Villages.Sincerely, Tim C General Manager

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Town square was great
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 21 nov 2023
Dear David, We are delighted you enjoyed your stay at TownePlace Suites The Villages, Lady Lake. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know we exceeded your expectations. We look forward to you coming back whenever your travels bring you to the area. Sincerely, Tim C General Manager

2/10 Terribile

Dodie

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I asked for wheel chair accessible room. The doors were wheelchair accessible but the bathroom was NOT. It was an awful experience with my wheelchair bound mother for a short stay cation with her. I fidnt even get to have her with me the whole trip. I would NOT stay at the property again.
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 20 nov 2023
Dear Dodie, Thank you for being a guest at our hotel. Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed about the difficulties your mother and you encountered with your guest room. We can assure you our rooms meet all the standards expected of us. However, we always welcome feedback that may help make future guests’ stay more comfortable. Thank you for choosing us; it was our pleasure hosting you. We hope to see you again soon.Sincerely,Tim CGeneral Manager

10/10 Eccellente

Brenda

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All the above
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 16 nov 2023
Dear Brenda, Thank you for choosing TownePlace Suites The Villages and for sharing your feedback. We are delighted to know that your experience was nothing short of exceptional. We look forward to welcoming you back for another memorable visit.Sincerely, Tim C General Manager

8/10 Buono

Rachel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 14 nov 2023
Dear Rachel, Thank you for choosing TownePlace Suites The Villages, Lady Lake and for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely, Tim C General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di General Manager, il giorno 11 nov 2023
Dear Guest, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at TownePlace Suites The Villages, Lady Lake look forward to your next visit.Sincerely, Tim C General Manager

10/10 Eccellente

Katelyn

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 1 dic 2023
Dear Katelyn, Thank you for your fabulous rating and for letting us know your stay at TownePlace Suites The Villages, Lady Lake was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely, Tim C General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 8 nov 2023
Dear Guest, We are delighted you had an outstanding stay at TownePlace Suites The Villages, Lady Lake and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely, Tim C General Manager

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 7 nov 2023
Dear Sandra, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites The Villages, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 Eccellente

TIMOTHY, PUYALLUP

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Timothy, It is wonderful to know you enjoyed everything about your time at TownePlace Suites The Villages, Lady Lake, and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely, Tim C

10/10 Eccellente

Torrence

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 5 nov 2023
Dear Torrence, Thank you for the excellent rating! We hope you enjoyed our convenient location and spotless accommodations. Having you as our guest at TownePlace Suites The Villages was a pleasure, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 Eccellente

Deborah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Top notch!
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 30 ott 2023
Dear Deborah, Thank you for sharing your feedback regarding your recent stay at TownePlace Suites The Villages. We are delighted to hear that your experience was nothing short of exceptional. We look forward to welcoming you back for another wonderful visit.Sincerely, Tim C General Manager

10/10 Eccellente

SUE, Altamonte Springs

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was probably one of the best rooms I stayed in a long time
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 29 ott 2023
Dear Guest, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations with our comfortable accommodations. Thank you for choosing TownePlace Suites The Villages, Lady Lake. We hope to have the opportunity to welcome you back soon.Sincerely, Tim C General Manager

10/10 Eccellente

Keith

Soggiorno di 3 notti a ottobre 2023
Risposta di General Manager, il giorno 14 nov 2023
Dear Keith, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites The Villages, Lady Lake. We look forward to your return and wish you all the best with your future travels.Sincerely, Tim C General Manager

8/10 Buono

Hisako

Soggiorno di 3 notti a ottobre 2023
Risposta di General Manager, il giorno 13 nov 2023
Dear Hisako, Thank you for choosing TownePlace Suites The Villages and for your kind rating. We are delighted to know that you enjoyed most aspects of your visit. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 Eccellente

Pattie, Novi

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is amazing. The gentleman that checked me in was very friendly, attentive, and informative. I always enjoy my stays here.
Soggiorno di 3 notti a ottobre 2023
Risposta di General Manager, il giorno 23 ott 2023
Dear Pattie, Thank you for your loyalty to our brand and for sharing your experience regarding your recent stay at TownePlace Suites The Villages. We take pride in providing professional and courteous service, and your recognition of our front desk associate is greatly appreciated. We look forward to welcoming you back for another wonderful visit.Sincerely, Tim C General Manager

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 23 ott 2023
Dear Paul, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at TownePlace Suites The Villages, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 Eccellente

John

Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 15 ott 2023
Dear John, Thank you for the delightful rating! We hope you enjoyed our convenient location and immaculate accommodations. It was a pleasure hosting you at TownePlace Suites The Villages, and we look forward to welcoming you back soon.Sincerely, Tim C General Manager

10/10 Eccellente

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property is under renovation in some of the rooms .
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 12 ott 2023
Dear Angela, Thank you for your feedback. We are delighted to know that you had a positive experience during your stay at TownePlace Suites The Villages. Your understanding and patience regarding the ongoing modernization are greatly appreciated. We look forward to the pleasure of welcoming you back for another wonderful stay in our upgraded property.Sincerely, Tim C General Manager

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 11 ott 2023
Dear Paul, We appreciate you taking the time to leave your generous rating regarding your recent visit to the TownePlace Suites The Villages, Lady Lake. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely, Tim C

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Even though check-in is 4:00, we arrived at about 1:00. They were able to get us in our room. The only issue was that the water in our room was warm at best. Just warm enough to take a shower. When we left for dinner about 4:30, I told the front desk about our water being only warm. When we returned to the room about 8:30 we noticed that the water was much warmer. Got to take my hot shower the next morning. Wife very happy. She got to take her hot bath each night. Staff very polite and helpful. They got right on the one issue we had.
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 9 ott 2023
Dear Mark,Thank you for your fantastic review and for all the wonderful things that you had to say about the TownePlace Suites by Marriott at The Villages. Your comments were a pleasure to read, and we are excited to share them with our wonderful staff. Thank you again for your feedback, and we look forward to having you stay with us again.Sincerely, Tim C General Manager

10/10 Eccellente

Doug

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was clean, quiet and well lit
Soggiorno di 3 notti a settembre 2023
Risposta di General Manager, il giorno 27 set 2023
Dear Doug, Thank you for being our guest at TownePlace Suites The Villages, Lady Lake, and for sharing your review. We are thrilled to know you loved our well-maintained accommodations and that you enjoyed the relaxing atmosphere of our hotel. It was our pleasure to be included in your travel plans, and we look forward to welcoming you back for another exceptional stay. Safe travels.Sincerely, Tim C General Manager

8/10 Buono

George

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sydney in the breakfast buffet was wonderful.
Soggiorno di 2 notti a settembre 2023
Risposta di General Manager, il giorno 19 set 2023
Dear George, Thank you for choosing TownePlace Suites The Villages and taking the time to share your feedback. We are delighted to know that Sydney, who manages our breakfast buffet, made your experience fantastic. We will certainly share your compliments with her. We are committed to providing excellent service, and it is always rewarding to hear such positive comments about our team members. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely, Tim C General Manager

10/10 Eccellente

trevenda

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The convenience, the cleanliness the comfort...EVERYTHING
Soggiorno di 3 notti a settembre 2023
Risposta di General Manager, il giorno 17 set 2023
Dear Trevenda,Thank you for your recent stay at the TownePlace Suites by Marriott at The Villages and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting Lady Lake. We enjoyed having you as our guest, and we hope to see you again on your next visit. Sincerely, Tim C General Manager