2/10 Terribile
Victor
Viaggio di gruppo, Viaggio di coppia
24 feb 2026
Non mi è piaciuto: Servizi
Well, let’s start at the beginning. Check-in is at 3 we got there at 3:30 PM and I was told the room wasn’t ready. I would have to come back in 30 minutes to an hour. Gave them my information to see if they can call me when the room was ready at 4:30 I called to see if the room was ready because I never got a phone call from them.They said no never received a call and got back around 6 o’clock. At this time, I never received a call from them got the room key only to get to the room and to find NO soap or towels in the restroom smh .. got to the front desk to let them know and they acted like they have no sense and guidance asked to talk to the manager and the front desk manager said I’m only the front desk manager. I will have the general manager call you and do you think I got that call heck no!! There’s only so much you can let go but when you pay $170 a night you would expect better customer service from the front desk regardless of how busy they were the night before they need to do better and management needs to do way better to train their employees!!
Victor
Soggiorno di 1 notte a febbraio 2026