Dear Sherclita, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Michael, Thank you for being our guest and sharing feedback about your visit. It is nice that you had a pleasant stay. However, we are sorry for the discomfort and concerns about cleanliness in the common area, especially the hallways. Your remarks are vital and should be shared with the housekeeping team so they can revisit the missed areas. We value hearing from our guests, as this lets us improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management

Dear Cornel, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear nageena, Thank you so much for sharing your experience with us. We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details to better understand your concerns and address them accordingly. Our goal is to provide every guest with a positive and enjoyable stay, and we regret any shortcomings you encountered. Please know that we take your comments seriously and will work diligently to improve. We hope for the opportunity to regain your trust and welcome you back for a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Oscar, Thank you for leaving these valuable comments regarding your time with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management

Dear Carissa, Thank you for taking the time to write a review. We sincerely apologize for the inconvenience caused by the oversights in the preparations of your suites and for being unable to provide you with the best service you deserve. Please know that this is not the standard we strive for every day. Your comments will be shared with our team to ensure our future guests are not similarly impacted. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us once again.Sincerely,Hotel Management

Dear Jeremey, Thank you for the feedback. We apologize for any inconvenience you encountered during your stay. We understand the importance of feeling safe and welcoming in an environment, and we regret that this was not your experience. Your comments will be shared with our team to ensure you enjoy and have a home away from home venture at our property the next time you visit us. We appreciate you bringing these to our attention and hope to welcome you back for a seamless stay.Sincerely,Hotel Management

Dear Laurent, We sincerely apologize for the discomfort your wife experienced due to the wasp bite and the inconvenience caused by the presence of wasps in your room. Ensuring a safe and comfortable environment for our guests is our top priority, and we regret that we fell short in this instance. We immediately addressed the pest issue with our team to prevent recurrence. Additionally, we will investigate the source of the humid smell to ensure a pleasant stay for all our guests. Your feedback is invaluable, and we appreciate your understanding. We hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Chloe, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

Dear Willie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this appropriately.Sincerely,Hotel Management

Dear Vince, We sincerely apologize for any cleanliness concerns you encountered during your stay. Our team strives to maintain a high standard of cleanliness, and we regret if we fell short of your expectations. Your feedback is valuable, and we will address this with our housekeeping team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Paul, We deeply regret the multiple challenges you faced during your stay, and we extend our sincere apologies. This falls significantly below the service standards we strive to maintain. Your feedback is taken seriously, and we are actively addressing the concerns raised with the respective teams. It is our priority to address and rectify these issues promptly. Your satisfaction is crucial and will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Gloriangelis, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. Cleanliness is a top priority, and we're disappointed to learn about the issues you encountered. We'll address these concerns with our housekeeping team to ensure a more pleasant environment for our guests. Your feedback is valuable, and we appreciate your understanding as we work towards improvements. We value your insights and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Rebecca, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We hope to welcome you back soon when you are in the area.Sincerely,Hotel Management

Dear Alfred, We would like to apologize on behalf of our entire team for failing to meet your expectations during your stay at our hotel. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Katira, Thank you for choosing Extended Stay America. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear LaPorsche, Thank you for giving us a review of your visit. We're genuinely sorry for any inconvenience you experienced during your stay. Please accept our apologies for any concerns you have during your stay. Your feedback is valuable, and we understand how important a comfortable stay is to our guests. We'll address any issues to ensure future guests have a more enjoyable experience. If your travel brings you back to the area, we'd be grateful for the opportunity to provide you with a more pleasant stay. Sincerely,Hotel Management

Dear John, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management

Dear Carlos, Thank you for posting your excellent feedback regarding your time at Extended Stay America. We regularly receive praise for our clean rooms, and we are glad you enjoyed the safe atmosphere. Thank you for being our guest. We hope to welcome you back on your next visit. Safe travels!Sincerely, Hotel Management

Dear Morgan, Thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting until your room was available. We appreciate your feedback and will use it to help us better our guest services. We hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

Dear Brandon, Thank you for taking the time to review your visit to our hotel. We strive to provide all our guests with a comfortable and enjoyable experience, and it's disappointing to see that we fell short during your stay. We value your feedback and are continuously working to enhance our services. We hope you will consider giving us a chance to welcome you back and provide you with the outstanding experience you deserve.Sincerely,Hotel Management

Dear Ronald, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management

Dear AK, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Timothy, Thank you for taking the time to write a review. We are sorry for the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Shirl, We are grateful to you for choosing us to relax after a tiring travel. We are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management