Ville a Lanai

“My family of 4 and one of our adult kid’s friends stayed at this wonderful condo villa on the Honua Kai Resort property. The villa is spacious, clean, has modern appliances, and is stocked with everything needed for cooking. There is a separate garage that had boogie boards, beach chairs, a cooler, wagon, and kids toys. The only thing we would’ve liked is a beach umbrella, but we got one for free with snorkel rental at the Snorkel Store.The Luana villas are not beachfront, but they are quieter...

“On Christmas evening, I had just finished cleaning up after dinner and was preparing to pack my bag. We would be departing for the airport at 4:30am the next morning. I checked my email around 6:30pm and noticed an email from the host of this unit, that I had booked months before. The email stated that my booking (which was to start the next day) was being cancelled and I would get a refund in 8-10 days. I am 5 months pregnant, and was traveling with 4 children. My immediate thought was that...

“This was my Christmas present to my children this year and with just hours before our flight on Christmas Day, I got an email not a phone call an email telling me that our reservation was canceled with no explanation as to why. I spent three hours with four different managers, trying to figure out how to save Christmas for my kids as I was flying from Denver all the way over nonstop to Maui, Hawaii for our Christmas vacation. This was a disaster that VRBO allows owners to cancel with no...