This is probably the 10th time I have rented someone’s property for a trip instead of a hotel & by far this was the best experience I’ve ever had with a property owner & a home in general. Cecile was amazing from the time I booked to even after I left. We communicated by text which made it so easy instead of having to go into the app for messaging. The check-in instructions were so simple and there was very little to do at check out. They took care of almost everything besides my basic straightening up. Every detail in the listing was exactly as described & Cecile was so attentive in making sure we had everything we needed & were enjoying our stay. I told her I felt like I had made a new friend because we communicated throughout the trip but she wasn’t bothersome. We just enjoyed talking through text. One day I thought the code to the front door was changed by accident (dummy me was entering it wrong) and the Vegas heat was scorching so I text her. Within 10 seconds she replied to help me & it was so appreciated. I can’t say enough about how great the house was. My dad, brother, and their other halves made the same positive comments throughout our stay. The night before I was supposed to check out, I had bad insomnia & was exhausted. I text Cecile to see if I could check out late or if the house was available for 1 more day. She told me to stay, get some rest, sent the 1 day charge within minutes, and gave me late check out for the next day. You can tell that she truly cared. I also loved that I didn’t have to pack up the tons of food we had leftover in the fridge & was given the option to leave it for the cleaning people if they wanted to take it home or get rid of it. I was dreading having to drive 4 hrs home with cold food in my car so the option was nice. Anyway, we’ve all decided we’re checking to see if this property is available first when we make our annual trip in 2021 because it was such an enjoyable experience. Sincerely, thank you Cecile for your care, concern, and hospitality! You made our stay just that much better!!
