Dear Mrs Krichko,Thank you for your feedback. We are aware that your room needs renovations, which actually is already planed for end of October with another 6 rooms.After that all rooms have been renovated. Giving us 1 star is not fair as we are a Historical hotel from 1895 and we work very hard every year to keep it update. Nevertheless we do hope you had a relaxing tme in WengenWarm regardsSina Cova

Dear Elena,Thank you very much for your kind review. We are very happy you enjoyed your stay with us.We hope to be able to greet you again at the Falken!Best regards,Hotel Falken

Dear Imry,Thank you so much for your kind review :)We hope to greet you soon again at the Falken.Kind regards,Hotel Falken.

Dear Steven,We apreciate your kind review very much.We hope to be able to greet you again soon!Best regards,Hotel Falken.

Dear guest,We are truly sorry to hear you've had an unpleasent stay with us. It is of highest importance to us that our guests enjoy their stay and have good time with us.No hotels in Wengen have AC since temperatures during summer at night dont go over 20 degrees Celcius. Our cleaning team works very hard each day to the ensure the highest standards, we will forward them your review to keep sure that our high standards remain.Regarding the pillows, we have a wide selecction of them. We would have gladly provided you with one of your liking.None of our rooms have TV. We are a historical hotel and we try very hard to keep our hotel as faithful as possible to our historic condition, always ensuring comfort and high standards. Not having TV it is a characteristic that our guests highly apppreciate.Thank you for your review.Kind regards,Hotel Falken

Dear Mr Manimaran,Thank you for your feedback. Yes indeed our hotel is old, it dates back to 1895, and we are extreemly proud of our beautiful history. Year after year we invest and renovate to keep it up to standard but keep the historical charm.This is not the place for guests that are looking for a modern stay in Wengen.Our prices are average, please do remember that Switzerland is very expensive.And we are sorry to hear you had a negatieve experience, our staff gives their all to give our wonderful guests a good experience.We do hope you enjoyed our Region nonetheless.Kind regadsThe Cova Family

Dear Vanessa,Thank you for your kind review. We are so glad to hear you and your family enjoyed staying with us at the Falken and we do hope we get the opportunity to welcome you back one day.We remain with our Kindest regardsThe Cova Family

Dear Penny,Thank you for your feedback, we do always appreciate hearing from our Guests.I apologise for your dissapointment. But as you said yourself, online there was no option to book halfboard, that was our way of saying online that the restaurant is closed during low season. We do apologise for the confusion and will add it in the future.We did say at your arrival that the Hotel offers a shuttle bus and we would have been more than happy to drive you to and back from the Restaurant.Please do understand a town cannot afford to keep everything open with minimal guests, and this information is all over the internet.And yes, the history of our hotel is one of the main reasons people travel to our propery. We are proud of our historical hotel and do not recommend it for people that are looking for something modern.We do hope you did enjoy our beautiful region Kind regardsThe Cova Family

Dear Prathna, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken

Dear Graeme, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken

Dear Dorothy, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken

Dear Nina-John, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a good stay with us. Thank you also for the notes on improvement, I am sorry that we did not inform you in advance about the wedding as we usually do. We do have hairdryers in every room and we can do ironing of your items on demand. We also have a van which can take you up and down the hill, should you need it. Lastly, I am sorry that some of our servers were not friendly, that absolutely should not have happened.Thank you again for your feedback, we look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken

Dear Gary, Thank you for taking the time to rate us! Feedback is very important to us and we are happy to hear that you had a great stay with us. We look forward to welcoming you again soon! Warmest regards,The Team at Hotel Falken