This is my second time staying at this property. Once was last year in June/July time frame and the first time around, I loved it. So, I decided to book it again for a weekend getaway.
Unfortunately, my second time wasn’t as great as the first time.
I requested an early check-in around 2PM, which they approved and agreed on. When I went to check in at 2PM after driving hours, my code wouldn’t work so I contacted the property.
They lack in communications. When I contacted them saying my code wouldn’t work, no one responded, at all. I contacted them again and they said they were working on fixing the issue but that it was extra for “early check-in.” Which wasn’t discussed prior.
Mind you, at this point, it was 3PM.
I screenshotted my messages and sent them the picture of the prior conversation stating it was approved of early check-in around 9AM and they immediately started blaming other staff members saying that no one communicated with them and that they would allow early check in for free now.
At 3:30PM. Check-in time is at 4.
So at that point, it wasn’t even necessary.
When we checked in, there were dirt/wet snow on the ground. The sink had stains. Trash in the trash can in the bathroom… and our towels were dirty.
We ended up staying with our other friends in their Airbnb near Wenatchee and just driving into town.
