Una scrivania, tende oscuranti, ferro/asse da stiro

Recensioni per Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
1525 Cotton Grove Rd, Lexington, NC

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 87 su 184 recensioni" "
Valutazione di 8 - Buono. 57 su 184 recensioni" "
Valutazione di 6 - Soddisfacente. 19 su 184 recensioni" "
Valutazione di 4 - Scarso. 12 su 184 recensioni" "
Valutazione di 2 - Terribile. 9 su 184 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Mack

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
👍
Soggiorno di 1 notte ad aprile 2024
Risposta di G.M., il giorno 24 apr 2024
Dear Mack,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding servicesSincerely

10/10 Eccellente

LAKEISHA, MARTINSVILLE

Soggiorno di 1 notte ad aprile 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.We hope you will come back and see us again soon.

10/10 Eccellente

Holly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Construction in the back took up alot of parking spaces. The room keys do not work on the side doors and the back door was being remodeled so you could only use the front door to enter the building. It was very inconvenient to have to carry everything all around the whole byilding
Soggiorno di 2 notti ad aprile 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.We hope you will come back and see us again soon.Sincerely,

6/10 Soddisfacente

Mariana

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Not too bad, but not the best!
Soggiorno di 2 notti ad aprile 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

10/10 Eccellente

Seaford

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff friendly, no complaints...
Soggiorno di 1 notte ad aprile 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,

2/10 Terribile

stevica

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
None of the staff ( front desk ) dont know what they doing at this hotel
Soggiorno di 1 notte a marzo 2024
Risposta di Doris Sharpe, General Manager, il giorno 1 apr 2024
I apologize that your stay was not what you expected. I would like to know more as the General Manager to know where my staff failed so that I can make sure that the actions are corrected.

10/10 Eccellente

kate

Soggiorno di 1 notte a marzo 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,

10/10 Eccellente

Tim

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk attendant was smiling, helpful, and courteous. Really made a great impression after a long day!
Soggiorno di 2 notti a marzo 2024
Risposta di Doris Sharpe, General Manager, il giorno 3 apr 2024
Thank you so much for your review. We always encourage our front desk staff to always smile and be hospitable to our guests. They are the first face you see when you walk in and the last face you see when you walk out. We look forward to having you stay with us again.

10/10 Eccellente

Edward, Hanover

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,

8/10 Buono

Stephane

Viaggio di coppia
Mi è piaciuto: Pulizia
Breakfast was good and the staff was making sure everything was available
Soggiorno di 1 notte a febbraio 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,

10/10 Eccellente

Stacy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tasha was amazing and helpful when we had an issue. She went above and beyond. She needs a raise! Staff was friendly. Place was clean, family-friendly, breakfast was delicious. Easily accessible from the highway and lots of food options around the area. Would definitely recommend.
Soggiorno di 1 notte a febbraio 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,

6/10 Soddisfacente

Daniel, Carlisle

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
The staff was friendly and helpful, but not notably so. The pull out couch had a dirty sheet on it and much rubbish that could be seen under it when it was open. Otherwise, everything was as expected.
Soggiorno di 1 notte a febbraio 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

6/10 Soddisfacente

Paul

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Overall a good hotel, would stay again. The A/C unit needs some maintenance. It was making a real loud noise all through out the night.
Soggiorno di 2 notti a gennaio 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely

10/10 Eccellente

Arilynna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All the staff were wonderful and very friendly.
Soggiorno di 3 notti a gennaio 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,

10/10 Eccellente

Natalia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was awesome. Great place for the price. Included breakfast and easy parking. Also great staff. Definitely recommended. I would stay here if I comeback for sure. Surpassed the expectations.
Soggiorno di 1 notte a gennaio 2024
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,

10/10 Eccellente

carlie s

Soggiorno di 2 notti a gennaio 2024

6/10 Soddisfacente

cayce

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property has been newly renovated and it looks great. Everything was clean, but the one issue was the toilet didn't flush properly. There wasn't another King room available,so I made do since it was just for 1 night. Apparently they knew of this issue already because a new toilet was sitting outside of the door before I checked out. If it weren't for this issue, I would have given 5 stars across the board.
Soggiorno di 1 notte a dicembre 2023
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

6/10 Soddisfacente

steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di G.M., il giorno 23 apr 2024
Dear Guest.On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

8/10 Buono

Karen

Viaggio con famiglia e bambini piccoli
Soggiorno di 1 notte a dicembre 2023
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,

6/10 Soddisfacente

Susan

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Our stay was comfortable enough. Nothing special but safe and clean. My only complaint is that upon arrival, they gave us a smaller room than I paid for. It would not sleep my entire party. We went down to the desk to complain. They said the company assigned us the wrong room and they did not have our room anymore. They wound up giving us a second room next to the original at no additional cost.
Soggiorno di 1 notte a dicembre 2023
Risposta di G.M., il giorno 23 apr 2024
Dear Susan,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

8/10 Buono

t

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,

8/10 Buono

Larry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and comfortable
All interactions with staff were great. Check in, breakfast, and check out went quickly and without issues. Friendly staff. Clean and comfortable room and lobby area. Wonderful lady attending to breakfast area and keeping everything stocked.
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Sandra

Soggiorno di 2 notti a novembre 2023
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,

10/10 Eccellente

Edward

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was very clean as was the surroundings. The breakfast was very good.
Soggiorno di 1 notte a novembre 2023
Risposta di G.M., il giorno 18 dic 2023
Dear Edward,Thank you for your encouraging feedback on recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for choosing us as your preferred Hotel to stay. sincerely,

10/10 Eccellente

Tim

Very enjoyable, breakfast was hot and ready, service people was attentive
Soggiorno di 2 notti a novembre 2023
Risposta di G.M., il giorno 18 dic 2023
Dear Tim,Thank you for your encouraging feedback on recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for choosing us as your preferred Hotel to stay. Sincerely,

10/10 Eccellente

Tony

Soggiorno di 1 notte a novembre 2023
Risposta di G.M., il giorno 18 dic 2023
Dear Tony,Thank you for your encouraging feedback on recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for choosing us as your preferred Hotel to stay. Sincerely,

8/10 Buono

DaiJhana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di G.M., il giorno 18 dic 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for choosing us as your preferred Hotel to stay. Sincerely,

10/10 Eccellente

Bruce

Soggiorno di 3 notti a novembre 2023
Risposta di G.M., il giorno 18 dic 2023
Dear Bruce,Thank you for your encouraging feedback on recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for choosing us as your preferred Hotel to stay. Sincerely,

8/10 Buono

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Ii have no complaints, I have suggestions. It was clean and quiet which are the two most important elements. Right off I85 and close to food. The suggestions: have more outlets in the room. The wall lamps had to be unplugged to accommodate chargers. We never figured out how to turn the lamp in in the corner. There were stains in the shower floor, possibly replace, paint, or find another cleaner. The breaker kept flipping during breakfast cutting off the breakfast appliances, the tv, and the front door in the breakfast area. We also never found additional exits. If there would have been a fire, we only located one entry and exit.
Soggiorno di 1 notte a novembre 2023
Risposta di Doris Sharpe, General Manager, il giorno 13 nov 2023
Thank you so much for taking the time to give us your suggestions. This is how we can improve on our services to guests such as yourself. I have taken note of everything that you said and we are working to make provisions. The lamp in the corner is very difficult to find, I can agree with that....I still have a hard time finding it, however it is on the actual rod of the lamp going down which I agree is hard to find. We are working on new products to make sure that our showers stay nice and clean. We have had some issues with breakers tripping but we are working with our electrician to remedy that issue. As for addition exits, on each side of the building there are 2 exits off the stairwells. Thank you so much for choosing us and sharing your ideas and suggestions. We are grateful and thankful that you enjoyed your stay and hope you will stay again.

8/10 Buono

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice and clean!
Soggiorno di 1 notte a novembre 2023
Risposta di Doris Sharpe, General Manager, il giorno 13 nov 2023
We appreciate your review of our property and hope that you will stay again.

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great
Clean comfortable
Soggiorno di 1 notte a novembre 2023
Risposta di Doris Sharpe, General Manager, il giorno 13 nov 2023
Thank you Jason for taking the time to rate us. We appreciate it so much and thank you for staying with us.

8/10 Buono

Glenn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hard to find but good clean hotel
Soggiorno di 1 notte a ottobre 2023
Risposta di Doris Sharpe, General Manager, il giorno 30 ott 2023
Thank you so much for taking the time out to give us a review. We appreciate your business.

2/10 Terribile

Tanashia

Soggiorno di 1 notte a ottobre 2023
Risposta di Doris Sharpe, General Manager, il giorno 30 ott 2023
My apologies for your experience with us. If there is anything I can to help make the situation better for you please call the hotel.

10/10 Eccellente

Richard

Soggiorno di 1 notte a ottobre 2023
Risposta di Doris Sharpe, General Manager, il giorno 13 nov 2023
Thank you so much for your review.

10/10 Eccellente

Gabriela

Soggiorno di 2 notti a ottobre 2023
Risposta di Doris Sharpe, General Manager, il giorno 30 ott 2023
Thank you so much for taking the time to rate us. We hope that you enjoyed your stay and will stay with us again.

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Not the best
Exterior of property was unkempt. Breakfast had little variety. Bed was not the most comfortable. We were placed in an accessible room.
Soggiorno di 3 notti a ottobre 2023
Risposta di Doris Sharpe, General Manager, il giorno 30 ott 2023
My apologies that you stay wasnt as pleasant as you had hoped, however I do thank you for taking the time to share your experience with us. I hope that you will stay with us again in the future.

6/10 Soddisfacente

Josh

Mi è piaciuto: Pulizia e personale e servizio
Disappointed
Pros: just off I-85 with lots of nearby restaurants. Bed was very comfortable. Staff was friendly. Parking lot well-lit. Cons: Shower was very cramped. No hot water; I had to run it for several minutes to get lukewarm water but never got any better than that. A/C fan kept running ever after turning the unit off. Desk lamp didn't work nor did the electrical outlets in the desk top. There's a railroad right next to the hotel, but fortunately no trains came by after 9pm.
Soggiorno di 1 notte a ottobre 2023

2/10 Terribile

Wendy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Booked a room for 5 people, 2 queen beds & a sleeper sofa. Checked in late @ night and once we got to the room there was no sleeper sofa. Went to front desk & the 2 young girls stated sorry we don’t have any rooms with sleeper sofas & no cots. Asked to speak to a manager & they said no mgr on duty. I asked if one would be there in the morning & they said no but if it was something really bad they could call mgr. In the meantime I was trying to figure out how we are going to sleep 5 people in 2 beds, the 2 girls left & another girl came in duty. I asked her the same questions & she immediately picked up the phone & called her mgr. She said they only have 2 rooms in the hotel with sleeper sofas & they are already booked. I told her that is the only reason I booked the room because we needed accommodations for 5 people. She said we can credit your room $10 or you can go stay somewhere else. At this time it’s past 11 pm & we drove over 3 hours to get there so I’m getting frustrated because I’m tired & getting attitude from the front desk staff, which to be honest I know she felt my frustration but I did apologize, as she did too. So we decided to stay & slept 3 people in one of the queen beds laying sideways & needless to say it was the most uncomfortable night. I can honestly say I will never stay at this hotel again. As far as booking online, I have been doing this for years & have never had an issue until now.
Soggiorno di 1 notte a ottobre 2023
Risposta di Doris Sharpe, General Manager, il giorno 10 ott 2023
Thank you for taking the time to give us a review. I want to sincerely apologize for the inconvenience that you experienced here at my property. This is definitely NOT how I want my guests to be treated. We do only have 2 double suites with pull out sofas that are long term at this moment however, for some reason the OTA allowed you to still book the room. I apologize because it should have shown up as not available. Also, we don't have a manager on duty at night but I have always instructed my employees no matter what if a guest wants to speak with me or my assistant they can call us anytime. As for the "discount" you were offered, I have spoken with my assistant manager and she knows now that there should have been given a much deeper discount than that. I sincerely hope that you will stay with us again and call direct to the hotel and we will take care of your needs. Thank you.

10/10 Eccellente

Luther

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Happy Traveler
Nice location, recently updated. Grerat Staff
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Deborah

Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 12 set 2023
Dear Deborah,We loved having you stay with us at Comfort Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Eccellente

Kathleen, Harvest

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very easy check-in. Super nice staff
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 12 set 2023
Dear Kathleen,We loved having you stay with us at Comfort Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Eccellente

Theresa

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel, great price
Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 12 set 2023
Dear Theresa,We loved having you stay with us at Comfort Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Scarso

Elizabeth

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The room was recently renovated but seemed cold/harsh. It was musty smelling. The sink did not drain properly. The ice machine on the third floor was broke. There were children screaming, crying, and running down the hall after 10 PM.
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 12 set 2023
Dear Elizabeth,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Soddisfacente

Robin

Soggiorno di 7 notti a luglio 2023
Risposta di General Manager, il giorno 12 set 2023
Dear Robin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Eccellente

Jeffrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We enjoyed our stay. It was clean and quiet. The breakfast was good and we enjoyed fresh hot waffles every morning!
Soggiorno di 3 notti a luglio 2023
Risposta di Doris Sharpe, General Manager, il giorno 16 ago 2023
Thank you so much for taking time to tell us about your experience. Guests such as yourself make it all worth it. We hope to see you again if you are ever in the area.

10/10 Eccellente

Tammie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2023
Risposta di Doris Sharpe, General Manager, il giorno 16 ago 2023
Thank you for taking the time to rate us. We really appreciate your business and looking forward to seeing you again in the future.

8/10 Buono

Sandy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Doris Sharpe, General Manager, il giorno 16 ago 2023
Thank you so much Sandy. We hope that everything was to your satisfaction and hope you will stay with us again.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel but in a sketchy neighborhood
The continental breakfast was really good. The hotel is in a secluded area behind an abandoned building. There was a man in a white Jeep dealing drugs in the parking lot and used condoms were seen in the parking lot in the morning.
Soggiorno di 3 notti a luglio 2023
Risposta di Doris Sharpe, General Manager, il giorno 16 ago 2023
Thank you for taking the time to tell us about your experience. The building that is beside of us used to be a Golden Corral but COVID forced them to shut down. I can see how it can look sketchy. We apologize for you seeing anything that didnt sit well with you. We do try to always keep an eye out on things. We do hope that you will stay with us again in the future and thank you for your business.

4/10 Scarso

Christine

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Broken blackout curtain, stains on floor, broken bathroom door & toilet seat, broken ice machine on my floor and had to ask for a bath mat
Soggiorno di 2 notti a giugno 2023
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

10/10 Eccellente

AGNES

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di G.M., il giorno 23 apr 2024
Dear Guest,We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services.Sincerely,