6/10 Soddisfacente
Linda, Thousand Oaks
Viaggio di coppia
31 lug 2025
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
On the positive: The staff was excellent, both the morning and the afternoon desk staff. Mike was very helpful on restaurants, one was within walking distance. The room was clean and we liked that the cleaner leaves her card with her signature upon it, so you know who's cleaning the room. The cleaning staff is taking ownership for their individual rooms they clean and it shows.
In addition, the lobby itself looks lovely with the fire place. lobby seating area and dining room. Also loved the fresh baked assortment of cookies and 24/7 hot coffee located at the front desk. Nice touch!
On the downside, As you enter the property, the outside front entry patio areas are really dirty, they have leaves and dirt upon them. The patio furniture needs washing and the sidewalks, as well as the patio cement, needs to be high power washed and scrubbed. The front entrance and into the lobby also needs to be cleaned, including the entrance rug which is stained.
In addition, the rooms are very dated. At one time I'm sure the bathroom granite countertops we're lovely and upscale, that time was possibly 28 years ago and if not, it looked it. Yellowing old light switches, molding that needed to be painted, it all felt a little creepy. Oppressive brown old dingy hallways. I don't think we'll be back for another stay unless they update this hotel with some freshness.
Linda
Soggiorno di 1 notte a luglio 2025
