I’ll try to keep short! When we arrived it was dark, cold and pouring rain, poor lighting outside, dim in foyer, freezing inside, windows left open, no heat. E- mailed Bruce and he was quick to respond. It smelled very old and musty inside. We resolved the heat thing. We had to put sheets on our own bed which we slept on the main floor because of the smell on the lower level. Never have I ever had to make my own bed before, I was told it was VBOs protocol due to Covid. I checked with VRBO, never heard of that! We had stayed in 3 other VRBO properties before we came here and we are in another one after and we never had to make a bed!! The following day I checked over the townhouse as I do with all the properties we stay in and I was very disappointed! The fridge was dirty I had to clean it out before I put my food away the night before. Huge Cobwebs in the foyer and bedroom, water stain bathroom ceiling and paint falling off around the edges, lower level bedroom (master bedroom) ceiling water stain falling paint, black stain from cooking on kitchen ceiling and other splatters from food. The dryer was the most discusting, black inside the dryer vent, and lint all over inside the dryer door. The ceiling fan upstairs on the cathedral ceiling is covered in dust we didn’t turn it on. The carpet coming up the stairs were filthy.
I will say the furniture was in great condition, you can tell it’s expensive furniture and the bed we slept in on the main floor was very comfortable, living room furniture was comfortable also! Bruce an I communicated several times. He did add several motion lights and brighter light outside and he did reimburse my cleaning deposit. Rebekah, his cleaning lady did come over and tried to help the night we arrived, she did come back and cleaned the stove ( food boiled over and burned on) and compensated me with a couple things. All in all the surfaces were clean, as we only used part of the townhouse. I did scrub the main bath floor and kitchen floor by hand myself. When I and as anyone else that rents anything should expect things to be cleaned we pay good money (we spent 11 days) I’m tired of hearing it’s because of Covid. Yes I appreciated being compensated for the cleaning fee, but I can’t honestly give a good review when things aren’t taken care off. The whole townhouse needs to have a fresh coat of paint, and carpets cleaned. Being compensated doesn’t take place of what should be done in the first place.