2/10
Unfortunately, it was a bad experience. Despite having received two written confirmations and having specifically chosen this hotel because it offered a crib for our baby, we were told upon arrival that no crib was available. They offered an extra bed instead, but obviously such a small child cannot sleep in an adult bed due to the risk of falling and safety concerns. We asked for a refund or alternative solutions; a refund was not possible because the booking was made through Expedia, and the only solution offered was free breakfast. Honestly, how can a free breakfast compensate for such a major safety risk for a small baby? I am shocked by the lack of problem-solving from a facility like this.
Roberto
Soggiorno di 3 notti ad aprile 2025