Vacanze Loche

Beautiful and nice property, staff very friendly and helpful. Only complaint was the hotel double charged property fees and it took our entire trip to get a refund after they gave us the run around. There is a bit of a smell and the beach area doesn’t look like the photos. Lots of sand bars and sargassum. Also a bit far from Cancun, took about an hour each way to get to any excursion we did.

Everything was excellent, Bellboys Ismael & Ivan were the best ever! Had a butler assigned at the Platinum Club but the service was 2/10, she did not introduce herself properly, she was just taking us to the room walking ahead of us without making a conversation or offering the services, she did not gave me her WhatsApp Number until I found it myself at the club lounge, I’m a certified butler myself so I always analyze everything regarding on service & professionalism, concierge at the club where really helpful and lovely.

Tutto perfetto, servizi, struttura, personale, ristoranti pulizia … veramente grande attenzione per la clientela. Unica pecca, mare con i sassi … ma per il resto ho trascorso 10 giorni di benessere totale

Siamo rimasti molto male di non avere luce nel saloncino della nostra stanza che era una Junior Suite abbiamo soggiornato per due periodi nella stessa stanza e riscontrato lo stesso problema la prima volta hanno rimediato con una lampada ma la seconda no.