Thank you for your nice comment, Alessandro,We are so happy to see you enjoyed your stay with us. Looking forward to you coming again! Kind regards,

Dear Mario, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Olga

Dear Sandra, thank you for your review. I would like to apologise for the experience you had during your stay. Our utmost priority is the safety and well-being of our guests and team members. In the case a fire alarm is triggered, we follow the strict procedures we have in place at all times. I apologise for any inconvenience caused. The comments you have made regarding the evacuation process we have taken your feedback to the relevant Heads of Department for remedial actions to be taken, and the appropriate training have been scheduled to avoid similar incidents re-occurring in the future. I hope that the shortfalls occurred on this occasion have not marred your perception of our hotel. We do hope that we will have the opportunity of welcome you back and exceed your expectations in the near future. Kind Regards, Rose

Dear Giuseppe, thank you for your review. We are saddened that your experience has not been up to your expectations. Please do not hesitate to contact us if you wish to elaborate so we can investigate further along with our hotel team. We do hope to have the opportunity to welcome you back to truly wow you really soon. Kind Regards, Irene

Thank you for sharing your experience, Andrea. I am sorry that your room fell short of expectations on this occasion. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodation to ensure these standards are met. I will ask our Facilities team to check this room as a priority. We are sorry if you weren't wowed by the variety of breakfast, and I have shared your review with our management team in order to review and seek a prompt improvement. We do hope to welcome you back to truly impress you very soon! Kind Regards, Marylin

Thank you for your feedback, Luca. I am thrilled to read that you had an amazing stay with us and the view from your room was to your satisfaction as well as the bar menu. Also, we are pleased for the kind words about our hospitable team that strives every day to provide our guests with the best experience. Your feedback will be shared with our team as this will serves as an inspiration to everyone. We look forward to your next visit. Kind regards, Jeffrey

Thank you for sharing your feedback, Christine. I am disappointed to read your comments regarding our team, particularly as our friendly and attentive service often receives the most praise from our guests. I am sorry this was not your experience and will be sure to address this with the relevant team members. I hope that we will have another chance to welcome you, so that we can wow you with our true Park Plaza service in future. Kind regards, Kristine

Dear Patricia,Thank you for sharing this positive review. We appreciate our location just as much as you do. We hope you’ll stop by again soon when you’re in the neighbourhood. Kind regards,Kristine

Dear Jacklynn, thank you for your feedback. I am sorry to hear that the lightning was not according to your liking. I hope this will not deter you from staying with us. Best regards, Marylin

Dear Dean, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear German, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Thomas, thank you for your review. We are saddened to learn that your stay with us did not live up to your expectations. Please do not hesitate to elaborate on your experience by reaching out directly so we can investigate. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to truly wow you. Kind Regards, Irene

Dear Riya, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Charlotte, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

Dear Jeanette, thank you for taking the time to write a review. We truly appreciate your nice comments towards our room facilities and location. We look forward to welcoming you back. Kind regards, Alina

Dear Angelo, thank you for your feedback. I am glad to read that you loved and enjoyed your stay with us. WE look forward to welcome you. Best regards, Marylin

Dear Shandeur, thank you for your feedback. We truly appreciate your nice comments about our location. We look forward to welcoming you back. Kind regards, Marylin

Dear Charles, thank you for taking the time to write a review. We truly appreciate your nice comments towards our room facilities and location. We look forward to welcoming you back. Kind regards, Alina

Dear guest, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,

Dear Mickerlande, thank you for your feedback. It is great to hear that you loved the location and the service our staff delivered. We look forward to welcoming you back. Best regards, Marylin