Dear Simona,Thank you very much for your review! We're delighted to hear that you enjoyed your stay with us. We take great pride in providing excellent cleanliness and ensuring our guests feel welcomed by our courteous and kind staff. It's fantastic to know that you found your standard room spacious, well-insulated, and comfortable. We're thrilled that you loved our fantastic breakfast offerings and enjoyed the spectacular views. We hope to have the pleasure of welcoming you back again soon!Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

Dear Nicola,Thank you for your review on Expedia and for choosing to stay with us. We're glad you found your stay pleasant, though we understand it may not have been exceptional.Your feedback is valuable, and we're here to listen. If there's anything specific you'd like us to improve, please let us know. We appreciate your honesty and hope to welcome you back for an even better experience.Warmest regards,Vanessa Hills-FeltonGuest Engagement Management

Dear Stefano, Thank you for your feedback!We look forward to welcoming you back soon.Warmest,Victor FridmanAssistant Guest Engagement Manager