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Recensioni per Ridgeway Hotel

2.5 out of 5
Ridgeway Hotel
115 - 117 The Ridgeway, North Chingford, London, England

Recensioni

6,0
Valutazione di 10 - Eccellente. 12 su 137 recensioni" "
Valutazione di 8 - Buono. 42 su 137 recensioni" "
Valutazione di 6 - Soddisfacente. 35 su 137 recensioni" "
Valutazione di 4 - Scarso. 25 su 137 recensioni" "
Valutazione di 2 - Terribile. 23 su 137 recensioni" "

6,4/10

Pulizia

7,2/10

Personale e servizio

5,6/10

Servizi

5,2/10

Condizioni e dotazioni della struttura

2,0/10

Ecosostenibilità

Recensioni

4/10 Scarso

Matteo, Ancona

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non consigliato
Albergo datato e con confort scorso. Bagno molto scarso. Non consigliabile.

2/10 Terribile

Ross

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
DISGRACEFUL!
At no point should anyone book this Hotel! It has been up for sale since February 2021 and is currently closed. There are hundreds of letters inside the front door that nobody has been round to even clear them. The OYO group take your money from you, even though you take the pay at hotel option. Hotels.com know about this and they still haven't removed it from the Hotels.com site. Don't waste your time, effort and money on this property.
Soggiorno di 3 notti a luglio 2021
Risposta di Hannah, il giorno 21 lug 2021
We are sorry to hear about your experience, Ross! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Hannah!

2/10 Terribile

Brian

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Disappointed
When i got to the hotel it was closed and it didn't look like it had been open for a long time
Soggiorno di 1 notte a luglio 2021
Risposta di Gabi, il giorno 5 lug 2021
Sincere apologies, Brian! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Gabriel!

2/10 Terribile

Graham

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel is no longer open. I could see tons of unopened letters on the porch and no opened door.
Soggiorno di 1 notte a giugno 2021
Risposta di Leo, il giorno 20 giu 2021
We are sorry to know this, Graham! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Alex

4/10 Scarso

Clint

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Cheap for a reason
Up for sale and being allowed to decay!
Soggiorno di 1 notte a febbraio 2020
Risposta di Barbara, il giorno 15 mag 2021
Sorry for the hassle you faced, Clint! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Cimfortable stay
The room was adequate had everything i needed, just that the room was too hot and i couldnt reach window lock to open it, very reasonably priced though
Soggiorno di 1 notte a dicembre 2019
Risposta di Barbara, il giorno 15 mag 2021
Loved to hear this, It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Barbara

8/10 Buono

Lee

Soggiorno di 1 notte a novembre 2019

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Clean and comfortable, needs a bit of TLC
Double room, comfortable and clean bed. Toilet little cramped but full bath en suite. Whole hotel, as mentioned by others, could use a little care and attention but staff friendly, breakfast good and hot.
Soggiorno di 1 notte a ottobre 2019

2/10 Terribile

aran

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst visit in my life
This was one of the worst visites ive been thru by far. The manager at the hotel has no serviceskills what so ever. He ended up lashing out on me for using their microwave (which the receptionist let me using). The receptionist let me use the microwave, yet he spend 10 minutes yelling at me for using it, and lashing out at the receptionist infront of me. Regarding the hotel in generall, we could not close or lock the balcony door, so we had to sleep in out jackets. The warm water in the shower did not work. They did not have a kettle or a hairdrier in the room, which the was supposed to have. It was spiderweb all over the room and toilet. The manager at the hotel clearly does not care at all for customer service and have a real atittudeproblem. The only positive was the amazing and helpful young girl at the reception.
Soggiorno di 2 notti a ottobre 2019

2/10 Terribile

Geoff

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Lovely staff
Staff were lovely and helpful, polite, friendly and professional. However, the property needs updating and modernising.
Soggiorno di 1 notte a ottobre 2019

4/10 Scarso

Mark

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Not very good room was very small toilet room tiny shower cubicle in the room along with hand basin. Will not stay again
Soggiorno di 1 notte a settembre 2019

6/10 Soddisfacente

Danielle

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Don’t always believe the negatives.
This hotel was just fine. I had read some terrible reviews and my expectations were very low but I fact it was perfectly nice. Dated and a little worn but clean and sheets clean. Very friendly and helpful staff. And parking. It is a little out the way as busses are the closest public transport but I was perfectly happy to stay there. The garden is enormous. We missed breakfast so cannot comment on that. If I found a need to stay in Chigwell again I would be happy to stay there.
Soggiorno di 1 notte a settembre 2019

4/10 Scarso

Viaggiatore verificato

Soggiorno di 5 notti a settembre 2019

2/10 Terribile

keith

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not good at all
I would not recommend this hotel, apart from a good breakfast the rest was terrible. The shower was ok but the shower head holder was broken. The bed sheets were perfect and clean but the area behind the bed had not been hoovered for months, possibly longer. I only found this out because on my return to my room on my second night the bed had not been made although clean sheets were provided. The stair carpet on way to the 2nd floor was badly torn and sections of wallpaper were hanging off the wall. Overall I would say The Ridgeway Hotel has been neglected for many years with no sign of improvement and a lackadaisical approach to cleanliness.
Soggiorno di 2 notti ad agosto 2019

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Basic hotel, fine for one night stay. Very quiet with comfy beds.
Soggiorno di 1 notte ad agosto 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a giugno 2019

4/10 Scarso

Paul

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Shabby, paper thin walls - Be Warned!
Not great, used just for business purposes as a place to rest my head for a few hours where on return at around 1:30am I was kept awake by the constant talking of the couple next door. Could hear everything so much so that I vacated the room and left to continue my onwards journey without any sleep through the night. Only 50 quid so no great loss but still annoying. The room was very shabby but again it was just a place to rest my head from a long day working in London. The walls are paper thin hence the reason for my quick departure. However the check-in was excellent and the staff were very friendly even offering to tell the couple to be quiet which I declined as I didn't want any hassle. You pay for what you get I suppose and thanks to the ignorance of that couple next door I won't be staying again. If you like shabby, paper thin walls for your room then this is the place for you!
Soggiorno di 1 notte a maggio 2019

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a maggio 2019

4/10 Scarso

Ashley

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a febbraio 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not Good.
Terrible hotel. Dirty & in desperate need of refurb.
Soggiorno di 1 notte a gennaio 2019

10/10 Eccellente

Johnathan

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Room was nothing to write home about but was really comfortable. All the staff members I interacted with were lovely, super friendly.
Soggiorno di 3 notti a novembre 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Happy comfortable stay
Good Clean little hotel, friendly and helpful staff
Soggiorno di 3 notti a novembre 2018

4/10 Scarso

Julie, Bishops stortford

Non mi è piaciuto: Condizioni e dotazioni della struttura
Basic but clean, not worh the price paid.Room needed a serious up date and the toilet needs fixing.
Soggiorno di 1 notte a ottobre 2018

6/10 Soddisfacente

G, Weston super mare

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not the best
The hotel is very dated , beds uncomfortable and room was not the cleanest .there was a used soap in my shower!!!! Difficult to sleep due to noise from rooms above . Breakfast was basic
Soggiorno di 1 notte a ottobre 2018

2/10 Terribile

Lee, lancashire

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The worst hotel I've ever stayed in.I stayed here one night my guesst from abroad I have to tell you this is the worst hotel i've ever lived in.The room size was extra small and never seen very small room lake that Completely and utterly disgusting hotel The rooms are in a very poor condition.
Soggiorno di 1 notte a ottobre 2018

2/10 Terribile

Cliff

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Awful
Place was outdated the double bed just about fitted in the room walking space was tight as room small the carpets were filthy and stained skirting board were dusty and dirty bathroom door lock broken and door wouldnt shut bath was rusty and taps / shower full of limes ale too much to mention wouldn’t use again
Soggiorno di 1 notte a ottobre 2018

4/10 Scarso

Damien

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The staff were professional but the room had no tv even though I was given a remote when I asked for a reduction of 10 pound was told this was not possible as the owner was not back for a couple of hours told them that I would leave a review explaining this but still nothing. So here it is.also the shower head was held on with cable ties.wished I stayed at the local premier inn 25 pounds more but tv and breakfast
Soggiorno di 1 notte a settembre 2018

2/10 Terribile

Lesley

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Didn’t have any coffee drinks due to no milk being in the room even after requesting some for 2nights very poor
Soggiorno di 2 notti ad agosto 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel
Excellent staff very friendly would definitely come back
Soggiorno di 1 notte a luglio 2018

2/10 Terribile

Ololade, Calgary

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay away from Ridgeway hotel- below any standard
This is not fit to be a hotel.very dingy place. Smelly and stained carpet,beddings. The whole room smells, bathroom water keeps dripping. Doors do not lock. They still use olden days keys. Very arrogant owner and zero customer service. I had to abandon my money and go find Nother hotel because this was not fit to sleep in. Stay away from Ridgeway hotel. very pricey and very poor condition and even worse than a motel, Expedia should delist this place.
Soggiorno di 4 notti a maggio 2018

6/10 Soddisfacente

Dale

Soggiorno di 2 notti a maggio 2018

8/10 Buono

Alan

Mi è piaciuto: Personale e servizio
One night business stay
Room very small, shower small, toilet room very small, mattress needs changing, dining area needs addressing as weeds are growing in past door frames, breakfast was ok, staff friendly

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Unsafe
The hotel is reasonably priced, however, it is very run down, the carpet on the stairs is threadbare and peeling paint everywhere. My room was small but had adequate facilities. I noticed the smoke detector in my room was covered up with a plastic bag, I mentioned this to the receptionist and she ensured it would be removed. The room also smelt faintly of cigarettes (probably why the smoke detector was covered up!) Later on that day the smoke detector was still covered, I spoke to the receptionist (a different one this time) and she said she couldn’t do anything until the next day. In the end I had to climb on a chair and remove the bag myself which was not ideal given that I am 4 months pregnant. The breakfast was nice nice enough however I will not be staying here again.
Soggiorno di 1 notte a febbraio 2018

2/10 Terribile

Jonathan

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Fire safety concerns
Fire doors all wedged open. Staff all gone out for a party leaving one chap who didn't really know what was going on.
Soggiorno di 1 notte a dicembre 2017

2/10 Terribile

A

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Do not stay here
Filthy. More like a bail hostel
Soggiorno di 1 notte a ottobre 2017

8/10 Buono

John

Mi è piaciuto: Personale e servizio
Calme séjour.
Chambre et SdB petites. Bon petit déjeuner anglais. Hôtel a besoin de renouvèlement. Décoration fatiguée.
Soggiorno di 1 notte a ottobre 2017

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Day trip to visit friends
Excellent quiet area and no disturbance with traffic. Staff welcoming Bed was very uncomfortable!! Didn't get a good night's sleep.
Soggiorno di 1 notte a ottobre 2017

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Very disappointed and unhappy
The ridgeway hotel was different from any hotel I've ever been to. They requested to be paid when we entered. So we felt compelled to stay the entire trip even though we we not happy with service and the cleanliness of the place. The carpet was dirty and smelly. The room did not have an iron the breakfast was very greesey they took the key every time we went out. They lock the entrance door at midnight. The reception person is the cook. Front desk did not have a person there all the time so there is a long wait to get the iron, or anything you would need. We needed a fork and to warm up food and and they refuse to heat up the food and they reluctantly gave the fork. Really bad service and the place was old and dirty. Need renovation. The only thing that was good about this place is it was it a nice residential and safe neighbourhood and buses pass by there often. We enjoyed the night person because her demeanour was quite warm.
Soggiorno di 5 notti ad agosto 2017

8/10 Buono

Julia

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Overnight stay
We had a great stay, room very comfortable and quiet. Breakfast was lovely
Soggiorno di 1 notte a luglio 2017

8/10 Buono

Simon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very friendly and helpful staff
Soggiorno di 1 notte a luglio 2017

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2017

8/10 Buono

ALISON

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2017

6/10 Soddisfacente

John

Mi è piaciuto: Pulizia e personale e servizio

6/10 Soddisfacente

John

Non mi è piaciuto: Comfort della camera
Hôtel simple avec chambres petites bien placés.
L'équipement et le décor de l'hotel sont fatigués. Chambre petite. Service OK mais propreté un peu questionnable.

10/10 Eccellente

Russell Strong

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
two night stay
very good

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
would recomend, after a two night stay
great friendly and helpfull staff, nice breakfast, only a mile walk into town

4/10 Scarso

ian

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Basic budget hotel
The staff are very friendly and courteous, but certainly not the cleanest of hotels. The curtains did not operate properly in the room and general maintenance throughout building is somewhat lacking. The noise in the hotel was above what I expected, with paper thin walls and constant banging throughout the night. However a very good bar is located in the hotel and the barman meets you with a warm and friendly greeting. A good budget hotel, but not recommended if you want somewhere quiet and clean.

8/10 Buono

David

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
One night stay
Stayed one night had a pleasant comfortable sleep good breakfast meal in the morning cooked fresh good choice would stay again

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera