Hall
Controlla disponibilità

Recensioni per Embassy Suites by Hilton Los Angeles Downey

3.5 out of 5
Embassy Suites by Hilton Los Angeles Downey
8425 Firestone Blvd, Downey, CA

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 462 su 1001 recensioni" "
Valutazione di 8 - Buono. 189 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 127 su 1001 recensioni" "
Valutazione di 4 - Scarso. 90 su 1001 recensioni" "
Valutazione di 2 - Terribile. 133 su 1001 recensioni" "

8,0/10

Pulizia

7,8/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jairo

Soggiorno di 1 notte a marzo 2024

8/10 Buono

Melinda

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place to stay with the family.
Soggiorno di 1 notte ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 30 apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Eccellente

Patricia, Van Horne

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Some of the property is cosmetically outdated and could a freshening up for looks, but very friendly hotel. Staff were super friendly and helpful. Amazing breakfast! Was like having a personal chef with homemade omelettes to order, and very yummy choices. Safe neighborhood and close to anything you might need. I would definitely stay here again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 23 apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Scarso

Stephen

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was not clean when we checked in nor did they clean during our 3 night stay. We ad to ask for towels twice and toilet paper. There was vomit by the ice machine and again in an elevator. We’ve stayed at a number of Embassy Suites but the rooms and service were terrible. The lobby and dining areas looked a lot better so at check in we didn’t have any idea what we were getting ourselves into. The location was good for what we needed and the area restaurants were great!
Soggiorno di 4 notti ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 22 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

8/10 Buono

Veronica

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my second stay. I really like the convenience of this place. Rooms are clean and roomy and the breakfast is decent.
Soggiorno di 1 notte ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 20 apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Buono

Mayra, clayton

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Big and clean , food
Soggiorno di 1 notte a gennaio 2024
Risposta di Frances Archilla, General Manager, il giorno 14 apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Soddisfacente

Jose J

Viaggio di lavoro
Mi è piaciuto: Pulizia
They need not charge for parking. I thought I was in Vegas
Soggiorno di 1 notte ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 11 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Soddisfacente

Rosie, moreno valley

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 11 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Soddisfacente

DIANE

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
my only complaint was that the rooms were smelly. we rented 2 units. one room was very distinct of smoke smell. my family renting that room was relocated to a different room and it still smelled of smoke (or very musty) but not as much. and our room had a faint smell of smoke - or musty/old/mildew type smell. it made it difficult to sleep. and this hotel is supposed to be completely "smoke - free" but the rooms really smelled.
Soggiorno di 2 notti ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 9 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Soddisfacente

Waqar

I didn’t like token system for breakfast. Breakfast chef was very rude.
Soggiorno di 5 notti ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 8 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Eccellente

Natalia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 8 apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Eccellente

Maria, Santa Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Every ring was great except the pool was not heated, it was very cold. Regardless my kids had lots of fun in the indoor pool. It would have been nice to have it at least lukewarm. Room was clean and food was decent. Made to order omelets smelled delicious but the line was way too long to wait so we opted for the ready to serve options. Would recommend for families with kids. Nice central location.
Soggiorno di 1 notte ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 8 apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Eccellente

Natalie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful
Soggiorno di 1 notte ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 8 apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Buono

Candelaria

Soggiorno di 1 notte ad aprile 2024
Risposta di Frances Archilla, General Manager, il giorno 25 apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Scarso

Kimberly Gem

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 4 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Eccellente

Ricardo

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 2 apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terribile

Raul

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We will never stay at an Embassy Suites again!! At check-in, the lady at the front desk was on a personal call, and obviously upset that she had to take time off her call to check us in. When we pulled the sofa bed out, there was about 10 dirty sheets in it. I went to the front desk, and the same lady, still on her cell, and annoyed again, I told her about the sheets, and that we needed new bedding and sheets for the sofa bed. She informed me that the security guard will bring them up. He brought some blankets but, no sheets. We asked him for sheets and a fan, the fan is another issue. He told us that he will bring sheets if they had any available, same with the fan. Thank good, they had both. At 2:30 am, water started leaking from the ceiling, on one of the beds and the nightstand. We are on the 3rd floor???? I called the front desk and requested a new room. We got moved to the second floor. The room was better, cleaner, but, the air was stagnant. Since the a/c is controlled by the hotel, and the air was not cycling as stated on the printout by the thermostat, we opened the window, just to find out there was no screen so, so much for that idea. Breakfast, they give you a ticket to get your eggs but, don’t forget to ask for your potatoes and sausage up front, or they will give you a hard time if you walk around and ask for them. Because they want another ticket. As for the a/c, why is there such a control over the use of it? You have to ask for a fan or heater???
Soggiorno di 1 notte a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 1 apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

6/10 Soddisfacente

Chantelle

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Pool and hot tub had chunks of hair in it. And the day we left there was a baby cockroach in our room. Management comped our parking fees for the cockroach issue. The architecture of the building and layout was unique, but outdated. One elevator made us nervous by all the noises it made when traveling upwards. The best thing about the stay was the made to order omelette bar.
Soggiorno di 4 notti a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 30 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

4/10 Scarso

irma

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 31 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Eccellente

Ashley

Soggiorno di 1 notte a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 16 apr 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Eccellente

Mario Antonio Rios

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing place to stay
Soggiorno di 3 notti a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 27 mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Soddisfacente

Felipe

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia
In comparison to most other Embassy Suites around the area, this is the one that looks the most updated, but the bathroom definitely needed work (had mold, needs new caulking, shower faucet showed a hole,etc.) The carpet and furniture looked dirty and had bad stain spots, so did one of the duvet covers. Some of the staff were nice and helpful, others didn’t have the most welcoming or helpful attitude (bar tender at manager’s reception, night receptionist). Also, there should be some leniency with the early check in fee, especially for loyal customers. We arrived less than 1 hour before check in time, had 2 young children and an older person with us and there was no effort to try to be accommodating with the check in and were charged the $25 fee.
Soggiorno di 1 notte a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 25 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

8/10 Buono

Haydee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 25 mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Soddisfacente

Susan

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 21 mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Eccellente

Evelin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was amazing. Property was wonderful. All was perfect
Soggiorno di 1 notte a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 19 mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Soddisfacente

Dennis

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Liking on the ceiling
Soggiorno di 4 notti a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 11 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

10/10 Eccellente

Rodolfo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 12 mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Scarso

mai, Temecula

Soggiorno di 2 notti a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 31 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our hotel for a five-star experience.

10/10 Eccellente

Priscilla, Lynwood

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice stay
Soggiorno di 2 notti a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 8 mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terribile

Marcus

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
There were kids running up and down the hall till 1130 while also knocking on doors. Called the desk and it still continued. Next morning as there was a large group for breakfast the did not have any of the bakery choices available besides muffins. For the hot selection they did not have the omelettes available and when I asked about them I was told they would be available at 7:00 a.m. while the current time was 6:59. As my family was standing there I asked if we would be able to just get an omelette when they start since we were not aware of there being a special time we were told no as we had already gave our breakfast ticket. So with no choice we took our plates to a table to try to make the best of it. I went to get the family juice and came back to the table we all tried our juice that was completely watered down with a little color added. The eggs for complete slop and gooey while the potatoes and sausage were both frozen. We left to get breakfast somewhere else after that. I am beyond ashamed of this property as I was telling my wife this is my favorite hotel chair and it was a complete embarrassment. I honestly can say I will choose embassy suites again. I paid good money to stay at a comfortable hotel well rest with a good meal in the morning and was I got was a let down with a complete waste of money that I might as well have thrown away.
Soggiorno di 1 notte a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 4 mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Eccellente

Cruz

Soggiorno di 1 notte a marzo 2024
Risposta di Frances Archilla, General Manager, il giorno 23 mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Soddisfacente

Christian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was expecting more for what the cost regularly is,AC unit not working,loud squeaky showerhead,stained couch,stained linens,big gap under entrance door,high school kids going up and down side stairs,small bathroom size...on the positive side,big room,best feature is the balcony,free breakfast an extra point...in my opinion only worth with a low price.
Soggiorno di 1 notte a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 27 feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide a stellar experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.

4/10 Scarso

Christina

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The hotel was way too loud everything echoed. Thin walls could hear people talking in lobby area from 8 th floor with everything closed!!! Bar inside is a cool touch but that was not probably why everyone was so loud. If you want a quiet place this is not it. Dance theatre next door so lots of kids at this hotel. Small pool don’t bother with it and 100 kids inside. Walking distance to lots of restaurants was a plus. Check in line took 45 min but girl was super nice and pleasant to talk with.
Soggiorno di 1 notte a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 26 feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Eccellente

Sachiye

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 23 feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terribile

Elva

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I stayed for 4 nights and requested the room to be cleaned for 3 consecutive days and it finally fleas cleaned on the 4th night at 10:30 night time.
Soggiorno di 4 notti a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 17 feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was clear and concise and the help was amazing.
Soggiorno di 1 notte a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 17 feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Eccellente

Constance

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love it here will be back with the kids
Soggiorno di 1 notte a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 17 feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

6/10 Soddisfacente

Hector, South Gate

Soggiorno di 1 notte a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 17 feb 2024
Thank you for taking a moment to rate your experience at our hotel. We would love to have the opportunity to learn more about your experience and how to make improvements. Please get in touch with us so we can look into it.

8/10 Buono

Jessica, Montebello

Soggiorno di 2 notti a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 15 feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

8/10 Buono

Christine

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 12 feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

4/10 Scarso

Diego

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
This place is very old and run down. Manager was rude and had an attitude. Light switches didn’t work, TV didn't work put me in a double room when I asked for a single, water was leaking into the room from the patio because of pouring rain. Overall unpleasant stay
Soggiorno di 4 notti a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 14 feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

2/10 Terribile

Mario

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 7 feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Eccellente

Russell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property immaculate, and service outstanding.
Soggiorno di 1 notte a novembre 2023
Risposta di Frances Archilla, General Manager, il giorno 7 feb 2024
Thank you for staying with us and for taking a moment to share your experience. We are glad to hear about your stellar stay, and we hope to welcome you back in the near future!

6/10 Soddisfacente

Danielle

Soggiorno di 1 notte a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 21 mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terribile

Lala

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible front desk staff.. My parent we’re checking in, and unfortunately a staff named Christopher was being racist and disrespectful to my dad telling him that he should of learn English and he wasn’t going to waste he’s time in speaking in Spanish to my dad. My dad felt humiliated and embarrassed. The guy was Hispanic And he was bilingual. He’s name was “Christopher” !!
Risposta di Frances Archilla, General Manager, il giorno 5 feb 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.

10/10 Eccellente

Crystal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Frances Archilla, General Manager, il giorno 5 feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Eccellente

Erika

Soggiorno di 1 notte a gennaio 2024
Risposta di Frances Archilla, General Manager, il giorno 22 mar 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Eccellente

Nancy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like that everything was walking distance and very clean
Soggiorno di 3 notti a gennaio 2024
Risposta di Frances Archilla, General Manager, il giorno 1 feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

10/10 Eccellente

Jose Luis

Soggiorno di 3 notti a gennaio 2024
Risposta di Frances Archilla, General Manager, il giorno 1 feb 2024
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a stellar experience at our property, and we hope to see you again soon!

2/10 Terribile

Jose

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Horrible Room
The rooms were dirty. No soap or towels were available when I checked in. I had to go downstairs to get them. The hotel would not deliver them. Terrible service. Mold in the shower and on the faucets. It looked like a motel room in the ghetto. Not what I expected from Embassy Suites.
Soggiorno di 1 notte a gennaio 2024
Risposta di Frances Archilla, General Manager, il giorno 31 gen 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back and make it right.