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Recensioni per Studio Inn and Suites at Promenade Downey

2.5 out of 5
Studio Inn and Suites at Promenade Downey
12340 Lakewood Blvd, Downey, CA

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 473 su 1004 recensioni" "
Valutazione di 8 - Buono. 224 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 132 su 1004 recensioni" "
Valutazione di 4 - Scarso. 80 su 1004 recensioni" "
Valutazione di 2 - Terribile. 95 su 1004 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

7,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Reyna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing room
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

FLOR

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Near a lot of great restaurants
Soggiorno di 3 notti ad aprile 2024

2/10 Terribile

Leonardo

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room it was full of cockroaches
Soggiorno di 1 notte ad aprile 2024
Risposta di Alex, il giorno 15 apr 2024
Dear Guest,We are deeply concerned to hear about your experience, and we take reports of pests very seriously. Upon thorough inspection of the room, we found no evidence of cockroaches. However, your comfort and satisfaction are our utmost priorities, and as a gesture of goodwill, we have processed a refund for your inconvenience.We apologize for any distress this may have caused and assure you that we have taken appropriate measures to address the situation. If there is anything else we can do to assist you further, please do not hesitate to reach out.Warm regards,Studio Inn & Suites at Promenade Downey

2/10 Terribile

Elpidio

Soggiorno di 1 notte ad aprile 2024
Risposta di Alex, il giorno 15 apr 2024
Dear Guest,We're sorry to hear that you didn't have the opportunity to experience our hotel during your intended stay. If there's anything specific that led to this decision or if you encountered any challenges during the booking process, please let us know so we can address it accordingly. Your feedback is important to us, and we strive to ensure every guest has a positive experience, whether they stay with us or not. If there's anything we can do to assist you further or if you plan to visit in the future, please don't hesitate to reach out.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Christopher

Soggiorno di 1 notte ad aprile 2024
Risposta di Alex, il giorno 15 apr 2024
Thank you for your excellent rating! We're delighted to know that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another five-star experience in the future!Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

JORGE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelent location
Soggiorno di 1 notte ad aprile 2024
Risposta di Alex, il giorno 15 apr 2024
Thank you for your excellent rating! We're delighted to know that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another five-star experience in the future!Warm regards,Studio Inn & Suites at Promenade Downey

2/10 Terribile

Ricardo

Viaggio di lavoro
Rooms were having parties being loud with nobody controlling them. Next door room had an issue with a dude who cheated on his girl and they fought and argued ALL NIGHT. We heard them argue, slam doors, and played music literally ALL NIGHT. Got no sleep and heard someone else’s problems. The guy was knocking on doors all night long trying to get back in the room. Room was also “no smoking” but instantly smelled like smoke when we walked in. I’m pretty sure they were smoking weed next door to us too. Do not recommend.
Soggiorno di 1 notte a marzo 2024
Risposta di Alex, il giorno 3 apr 2024
Dear Guest,We sincerely apologize for the disruptive experience you had during your stay. Your comfort and peace of mind are our utmost priorities, and we regret falling short of delivering a quiet and relaxing environment. We take noise complaints very seriously, and we are disappointed to learn that our efforts to control disturbances were not effective during your visit. Please rest assured that we are investigating the situation and taking steps to prevent similar incidents in the future.Additionally, we apologize for the violation of our no-smoking policy and the odor of smoke in your room. We will reinforce our policies and take necessary measures to ensure compliance from all guests.Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. It is our hope that you will give us another opportunity to provide you with the exceptional stay you deserve. Please feel free to contact us directly if there is anything further we can assist you with.Warm regards,Studio Inn & Suites at Promenade Downey

6/10 Soddisfacente

Liana

Soggiorno di 2 notti a marzo 2024
Risposta di Alex, il giorno 24 mar 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us. We appreciate your rating and take your comments seriously. We're sorry to hear that your experience fell short of expectations. Please know that we are continuously working to improve our services and facilities, and your feedback will help us in that process. If there are specific areas where we can improve, we would appreciate hearing more details so we can address them accordingly. Thank you again for your stay, and we hope to have the opportunity to better serve you in the future.Warm regards,Studio Inn & Suites at Promenade Downey

4/10 Scarso

Nameli

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I itched all night. Left with bed bug bites but it was an okay stay. You get what you pay for.
Soggiorno di 1 notte a marzo 2024
Risposta di Alex, il giorno 24 mar 2024
Dear Guest,We're deeply sorry to hear about your experience with bed bug bites during your stay. Providing a comfortable and safe environment for our guests is our utmost priority, and we take reports of such issues very seriously. We have immediately contacted our pest control provider to address this matter thoroughly and ensure the cleanliness and safety of our rooms. Your feedback is invaluable to us, and we apologize for any discomfort caused. Please know that we are committed to improving and providing the best experience for our guests. If there's anything else we can do to assist you further, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Andrea

Soggiorno di 1 notte a marzo 2024
Risposta di Alex, il giorno 15 apr 2024
Thank you for your excellent rating! We're delighted to know that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another five-star experience in the future!Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

JORGE

Soggiorno di 1 notte a marzo 2024
Risposta di Alex, il giorno 3 apr 2024
Dear Guest,Thank you for your wonderful rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that you found everything to your liking. We truly appreciate your support and hope to have the pleasure of welcoming you back for another five-star stay in the future.Warm regards,AlexStudio Inn & Suites at Promenade Downey

10/10 Eccellente

Daniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place, shower didn’t work but besides that would stay here again
Soggiorno di 3 notti a marzo 2024
Risposta di Alex, il giorno 24 mar 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our place great overall. However, we apologize for any inconvenience caused by the shower not working properly during your stay. Your comments are important to us, and we will address this issue promptly to ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay next time.Warm regards,Studio Inn & Suites at Promenade Downey

6/10 Soddisfacente

RICHEEN

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Rooms need to be updated, the sink was leaking water, the heat/ac was a hit or miss. I will not stay again. Not worth the price.
Soggiorno di 1 notte a febbraio 2024
Risposta di Alex, il giorno 2 mar 2024
Dear Guest,We're sincerely sorry to hear about the issues you encountered during your stay. Your feedback regarding the need for updates, the leaking sink, and the inconsistent heating/cooling system is valuable to us, and we apologize for any inconvenience caused. Please know that we take your comments seriously, and we will address these concerns promptly to ensure improvements are made. We understand your decision not to stay again and regret that we did not meet your expectations. If there's anything else you'd like to share or if there are specific areas we can improve upon, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Cristian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Alex, il giorno 2 mar 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an outstanding experience during your stay. Your satisfaction is our top priority, and we're delighted that you found everything to your liking. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Studio Inn & Suites at Promenade Downey

2/10 Terribile

Jacob

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Alex, il giorno 24 feb 2024
Dear Guest,We're deeply sorry to learn that your experience fell short of expectations. We value your feedback and would like to understand more about the issues you encountered to address them promptly. If you could provide further details or specifics about your stay, we would greatly appreciate it. Your satisfaction is important to us, and we hope to have the opportunity to make things right and regain your trust in the future.Warm regards,Studio Inn & Suites at Promenade Downey

8/10 Buono

Brenda

Soggiorno di 2 notti a febbraio 2024
Risposta di Alex, il giorno 24 mar 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall you had a positive experience during your stay. Your rating and comments are appreciated as they help us understand what we're doing well and where we can improve. If there are any specific areas you think we could enhance to earn that extra star in the future, please let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay next time.Warm regards,Studio Inn & Suites at Promenade Downey

2/10 Terribile

Abril

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The rooms smell like smoke and the first day I was here there was a dog poop stain the room and they tried to blame it on me.
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex, il giorno 4 feb 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Our rooms are designated as non-smoking, and we don't allow pets. We regret any confusion regarding the stain, and we assure you that it's not our practice to blame guests. We did offer to change your room to ensure your comfort. Please accept our apologies, and we appreciate your understanding. If there's anything more you'd like to discuss or if there are specific areas we can address, please let us know.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

German

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ok
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex, il giorno 4 feb 2024
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're thrilled to know that your experience was excellent. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Sabur

Clean shower head!
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex, il giorno 4 feb 2024
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're thrilled to know that your experience was excellent. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Fernando, Temecula

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Safe
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex, il giorno 4 feb 2024
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're thrilled to know that your experience was excellent. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Maria

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good Stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex, il giorno 4 feb 2024
Dear Guest,Thank you for your positive feedback! We're pleased to hear that you had a very good stay. Your satisfaction is important to us, and we look forward to providing you with another excellent experience on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

8/10 Buono

Diana

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Comfy place to stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex, il giorno 4 feb 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our place comfortable during your stay. Your satisfaction is important to us, and we look forward to providing you with another enjoyable experience on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Ness

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex, il giorno 4 feb 2024
Dear Guest,Thank you for your positive feedback! We're pleased to hear that you had a very good stay. Your satisfaction is important to us, and we look forward to providing you with another excellent experience on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

8/10 Buono

Geovani

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Alex, il giorno 4 feb 2024
Dear Guest,Thank you for your positive feedback! We're pleased to hear that you had a very good stay. Your satisfaction is important to us, and we look forward to providing you with another excellent experience on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Sandra

Soggiorno di 1 notte a gennaio 2024
Risposta di Alex, il giorno 4 feb 2024
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're thrilled to know that your experience was excellent. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

8/10 Buono

Ricardo

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Alex, il giorno 4 feb 2024
Dear Guest,Thank you for your feedback and for rating your stay 4 out of 5. We appreciate your input, and if there's anything specific you'd like to share or if there are areas we can improve upon, please let us know. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Warm regards,Studio Inn & Suites at Promenade Downey

8/10 Buono

German

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Alex, il giorno 4 gen 2024
Dear Guest,Thank you for your rating. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If there are specific areas where we can improve and earn a higher rating on your next visit, please let us know. Your satisfaction is important to us, and we look forward to welcoming you back.Warm regards,Studio Inn & Suites at Promenade Downey

8/10 Buono

Daniel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Decent room
Soggiorno di 3 notti a dicembre 2023
Risposta di Alex, il giorno 4 gen 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found the room decent during your stay. If there are any specific areas where we can improve or if you have additional comments, please feel free to share. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience.Warm regards,Studio Inn & Suites at Promenade Downey

4/10 Scarso

Jasmine

Soggiorno di 4 notti a dicembre 2023
Risposta di Alex, il giorno 4 gen 2024
Dear Guest,Thank you for your feedback and for sharing your rating. We're sorry to hear that your experience fell short of expectations. If there are specific areas or concerns that led to this rating, please let us know so that we can address them and work towards improving. Your satisfaction is important to us, and we hope to have the opportunity to provide a better experience in the future.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Ivanna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Alex, il giorno 22 dic 2023
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Raul

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Would stay again
Soggiorno di 1 notte a dicembre 2023
Risposta di Alex, il giorno 22 dic 2023
Dear Guest,Thank you for your positive feedback! We're glad to hear that you had a positive experience and that you would consider staying with us again. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Angel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only thing that sucks is that the TV wasnt in good condition because I wanted to watch a bit of TV. But over all i enjoyed my stay.
Soggiorno di 1 notte a dicembre 2023
Risposta di Alex, il giorno 22 dic 2023
Dear Guest,Thank you for your feedback, and we're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience with the TV not being in good condition. Your feedback is valuable, and we will look into resolving the issue to ensure a more comfortable experience for our guests in the future.If there's anything else you'd like to share or if there are specific areas we can improve upon, please let us know. We appreciate your understanding, and we hope to have the opportunity to welcome you back for an even better experience.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Ness

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Alex, il giorno 22 dic 2023
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

mirna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Alex, il giorno 7 dic 2023
Dear Guest,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you had an outstanding experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another excellent stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

4/10 Scarso

robert

Non mi è piaciuto: Personale e servizio
Soggiorno di 5 notti a novembre 2023
Risposta di Alex, il giorno 7 dic 2023
Dear Guest,Thank you for your feedback and for sharing your rating. We're sorry to hear that your experience fell short of expectations. If there are specific areas or concerns that led to this rating, please let us know so that we can address them and work towards improving. Your satisfaction is important to us, and we hope to have the opportunity to provide a better experience in the future.Warm regards,Studio Inn & Suites at Promenade Downey

8/10 Buono

Efrain

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good stay
Soggiorno di 1 notte a novembre 2023
Risposta di Alex, il giorno 30 nov 2023
Dear Guest,Thank you for your rating. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If there are specific areas where we can improve and earn a higher rating on your next visit, please let us know. Your satisfaction is important to us, and we look forward to welcoming you back.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Brando

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great front desk customer service
Soggiorno di 1 notte a novembre 2023
Risposta di Alex, il giorno 22 dic 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you experienced great customer service from our front desk team. Providing excellent service is a top priority for us, and we appreciate your recognition. If there's anything else you'd like to share or if there's anything we can do to enhance your future stays, please let us know. We look forward to hosting you again.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Hector

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location close to a lot of store and food with in walking distance.
Soggiorno di 2 notti a novembre 2023
Risposta di Alex, il giorno 18 nov 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location, with various stores and food options within walking distance. We appreciate your comments, and we hope to provide you with another excellent stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Mario

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Servicio excelente de los chicos en recepción
Soggiorno di 1 notte a novembre 2023
Risposta di Alex, il giorno 16 nov 2023
Estimado huésped,Nos alegra saber que tuvo un servicio excelente por parte de nuestro personal de recepción. Agradecemos sus amables palabras y estamos aquí para asegurarnos de que su estancia sea lo más placentera posible. Si hay algo más en lo que podamos ayudarle, no dude en hacérnoslo saber. Esperamos darle la bienvenida nuevamente en el futuro.Saludos cordialesStudio Inn & Suites en Promenade Downey

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Nope.
The front desk were all very friendly, however, I probably will never stay here again. The rooms were completely filthy. The shower head looked like it had so much build up, the room smelled so bad, the floors looked dirty, and the room was so dark even with the all the lights on. We had just been on the road for 8 hours and really just needed to sleep. Otherwise, we would’ve left right away.
Soggiorno di 1 notte a novembre 2023
Risposta di Alex, il giorno 16 nov 2023
Dear Guest,We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback is deeply concerning, and it falls significantly below the standards we aim to uphold. We regret the cleanliness issues you encountered, and we assure you that this is not reflective of our usual standards.We take your comments seriously, and we will investigate these matters promptly to address and rectify the situation. It's disheartening to hear that your much-needed rest was compromised.We understand your decision not to stay with us again, but we hope you might consider giving us another chance in the future to provide you with a significantly improved and more enjoyable experience.Warm regards,Studio Inn & Suites at Promenade Downey

2/10 Terribile

Andrew

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This room was DISGUSTING. Not cleaned correctly, dirty bed that smelled like pee with cigarettes. I didnt even stay 30 minutes in that room. Went down the street to embassy suites in downey instead. Do not recommend this place to anyone. Just spend the extra $40-$50 for a hilton/doubletree. Im sure there was bed bugs i just did not want to check, carpet was gross and restroom too. Never again
Soggiorno di 1 notte a novembre 2023
Risposta di Alex, il giorno 16 nov 2023
Dear Guest,We are truly sorry to learn about the extremely disappointing experience you had during your brief stay. Your feedback is deeply concerning, and we sincerely apologize for the uncleanliness and discomfort you encountered. This is not reflective of the high standards we strive to maintain.We understand your decision to seek alternative accommodations, and we appreciate your honesty in sharing your experience. Your comments will be thoroughly investigated, and we will take immediate action to address and rectify the issues you've highlighted.hope that you might consider giving us another chance in the future to provide you with a vastly improved experience.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Daniel

Soggiorno di 1 notte a novembre 2023
Risposta di Alex, il giorno 7 dic 2023
Dear Guest,Thank you for the fantastic 5 out of 5 rating! We're delighted to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Nitish

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice and clean hotel
Soggiorno di 4 notti a novembre 2023
Risposta di Alex, il giorno 10 nov 2023
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're thrilled that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Amelia

Soggiorno di 1 notte a novembre 2023
Risposta di Alex, il giorno 30 nov 2023
Dear Amelia,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had a positive experience during your stay. If you have any specific feedback or suggestions on how we can make your next visit even better, please feel free to share. We look forward to welcoming you back for another excellent stay.Warm regards,Studio Inn & Suites at Promenade Downey

8/10 Buono

Chelsea

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di ALEX, il giorno 10 nov 2023
Dear Guest,Thank you for your rating. We appreciate your feedback and are glad to see that you had a positive experience. If there's anything specific you'd like to share or if you have suggestions on how we can make your next stay even better, please feel free to let us know.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Youssef

Clean
Soggiorno di 3 notti a novembre 2023
Risposta di Alex, il giorno 10 nov 2023
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're delighted that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

8/10 Buono

Rodrigo

Soggiorno di 4 notti a novembre 2023
Risposta di Alex, il giorno 10 nov 2023
Dear Guest,Thank you for your rating. We appreciate your feedback and are pleased to see that you had a positive experience. If there's anything specific you'd like to share or if you have suggestions on how we can make your next stay even better, please feel free to let us know.Warm regards,Studio Inn & Suites at Promenade Downey

8/10 Buono

Patrick

Soggiorno di 5 notti a ottobre 2023
Risposta di Alex, il giorno 10 nov 2023
Dear Guest,Thank you for your rating. We appreciate your feedback and are pleased to see that you had a positive experience. If there's anything specific you'd like to share or if you have suggestions on how we can make your next stay even better, please feel free to let us know.Warm regards,Studio Inn & Suites at Promenade Downey

10/10 Eccellente

Sheri Leigh

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Alex, il giorno 3 nov 2023
Dear Guest,Thank you for the perfect 10 out of 10 rating! We're thrilled that you had such an excellent experience during your stay. Your satisfaction is our top priority, and we can't wait to provide you with another outstanding stay on your next visit.Warm regards,Studio Inn & Suites at Promenade Downey

6/10 Soddisfacente

Victoria

Soggiorno di 1 notte a ottobre 2023
Risposta di Alex, il giorno 3 nov 2023
Dear Guest,Thank you for your rating. We appreciate your feedback and will use it to work towards providing a better experience. If you have any specific comments or suggestions, please feel free to share them to help us improve.Warm regards,Studio Inn & Suites at Promenade Downey