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Recensioni per Sonesta Maho Beach All Inclusive Resort Casino & Spa

4 out of 5

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 684 su 1576 recensioni" "
Valutazione di 8 - Buono. 432 su 1576 recensioni" "
Valutazione di 6 - Soddisfacente. 226 su 1576 recensioni" "
Valutazione di 4 - Scarso. 118 su 1576 recensioni" "
Valutazione di 2 - Terribile. 116 su 1576 recensioni" "

8,4/10

Pulizia

8,0/10

Personale e servizio

7,8/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

alessandro, firenze

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Struttura molto curata e ben tenuta. Camere ampie, pulite e confortevoli. Bella la piscina e splendida la spiaggia dell', hotel, ma ancor di più la vicina Mullet bay, spiaggia in gran parte pubblica con un mare fantastico. Il cibo è vario e di buona qualità ma talvolta preparato in modo riprovevole. I camerieri costretti a correre da un tavolo all'altro per una scelta, censurabile, di non permettere, anche nel ristorante a buffet, di poter riempire i propri bicchieri di acqua e bibite in maniera autonoma. Ne consegue che il servizio risulta lento e talvolta occorre aspettare fin troppo per potersi dissetare durante il pasto. Incomprensibile che durante una vacanza di 11 giorni solo una volta al buffet sia stato presentato un pesce a tranci al banco dedicato....sempre filetti decongelati di un pesce totalmente insapore. Frutta il più delle volte acerba e sempre ripetitiva, mai un frutto tropicale particolare da assaggiare. Nel corner della pasta mai un sugo preparato, tranne un unico sugo di carne, con cui poter saltare e condire la pasta . Vengono presentati ingredienti totalmente crudi con cui, nelle intenzioni del cuoco, sarebbe stato possibile formare un sugo nel minuto durante il quale la pasta precotta veniva messa nel bollitore. Nel complesso però una vacanza e una struttura assolutamente da consigliare.
Soggiorno di 11 notti ad agosto 2022
Risposta di Sonesta Resorts St. Maarten, il giorno 27 ago 2022
Dear Alessandro, Thank you for taking the time to share your recent experience while staying at Sonesta Maho Beach Resort, Casino & Spa. We regret to learn that we have missed the mark in meeting some of your expectations. Please note that all your valuable feedback has been shared with the relevant departments so that we can rectify or improve our services. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon when visiting St. Maarten.

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall great. All inclusive. Food options great. Huge buffet options. Drinks are brand name. For those who want to exercise there’s the gym plus every morning some activity. Walk, Pilates etc. water aerobics super fun. Music all day around pool. From beach area just a slight walk down a ramp to swim in ocean is the only thing But not big deal Ocean warm and beautiful. Town safe
Soggiorno di 5 notti ad aprile 2024

2/10 Terribile

Ava

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Trust me when I say do not stay at this hotel. The owner hasn’t been there since 2013, so imagine how disgusting the hotel is. Absolutely horrible. Stayed a week and was miserable everyday. Did not sleep- bed is like sleeping on a piece of hard wood floor. No chairs on the beach- not even a beach- tourists all over it huddled up taking videos of the planes. It’s literally on a road with cars. The pool liner is all coming up every inch of the pool- tripped on it multiple times. Bugs in my room. Tv didn’t work everyday. View was disgusting. Shower flooded every time I showered because of the design of it. Drinks horrible. Food horrible. I can go on and on and on. Do not pay money for this hotel trust me.
Soggiorno di 6 notti ad aprile 2024

10/10 Eccellente

Rafaelina Mercedes

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I really enjoyed the entire experience
Soggiorno di 4 notti ad aprile 2024

4/10 Scarso

Joyce

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location was great. The hotel was rundown, the staff was extremely unfriendly, the pool liner was sticking up so bad that we tripped on it every day, the beach was tiny and not easily accessible. The Palms restaurant was awful. The buffet was pretty good and we ate there most days for breakfast and lunch. The proximity to other locations was great, but I would stay in a different hotel next time.
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 1 mag 2024
Dear Joyce,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Neionie Shelley

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beach
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 1 mag 2024
Dear Neionie Shelley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Barvins

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 1 mag 2024
Dear Barvins,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The food is 10/10. I ate soo much on this trip. The staff is also amazing. Everyone was very friendly. I forgot my coat and they made the process of getting it shipped back easy. I will definitely return here. Amazing experience.
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 1 mag 2024
Dear Jennifer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

carline

Viaggio di coppia
Such a beautiful and well kept property. Would definitely recommend. 5 stars
Soggiorno di 6 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 1 mag 2024
Dear Carline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Kilsia J

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
For the most part, very nice stay and love the taste of the food….Loved that! I didn’t like when arrived and I went to the restaurant for lunch. I arrived at 3:30 at the restaurant and the Dominican girl didn’t welcome us. Instead, she sent us to the snack bar. She said the place was closed for food and in reality it was not the time. The place for lunch closes at 3:45. I said I was going to report her. And immediately she let us in for lunch. That was not nice at all. Thank you for having the place so clean.
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 1 mag 2024
Dear Kilsia J,Greetings from the Sonesta Maho Beach Resort, Casino, and Spa.Thank you for taking the time to share your experience with us during your recent stay. We are thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino, and Spa. We appreciate the recognition of our hard work.We invite you to share your experience on your booking agent platforms or Travel site.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon

10/10 Eccellente

Yajaira

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Fiorela Richardson, il giorno 1 mag 2024
Dear Yajaira,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

Taylor

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 1 mag 2024
Dear Taylor,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Buono

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 30 apr 2024
Dear William,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Soddisfacente

Louchen Lera

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Average stay. I was there for a week. Waited 3 days for staff to fix my leaking AC. Had to place towels down daily for the dripping water. On day 4, maintenance came and fixed the AC. Staff in buffet restaurant were not friendly. Only the greeter for the buffet and bartenders were friendly. The food is average.
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 30 apr 2024
Dear Louchen Lera,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Soddisfacente

Anita

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia
There are pros and cons with the party but let me start with the pros: beautiful beach, food was great and plenty of options for younger kids to eat , drinks were mediocre but nothing you wouldn't expect from an all-inclusive. Now the cons: customer service is just ok. There are just a few staff members who actually love their jobs and are great and others who are just plain nasty. Jorina front desk as I checked out just looked unfriendly and not even a " thank you I hope you enjoyed your stay". She took the towel cards and printed my receipt after I asked her for one and didn't say anything after that. Kennedy also gave my son a hard time going into the teen zone to play a little basketball (even though there was no one in there). It's a ridiculous policy to not allow kids to come in. I have a well behaved 6 year old who was bummed out. The kid's Beach Club is a babysitting club that also restricts kids from just coming in to play. Its more of a drop your kid off so parents can get drunk, I was not about to leave my kid. The kid's pool needs more maintenance and it smells moldy and dirty. The general pool is too deep for smaller kids to have fun so definitely not kid-friendly. Pool bartender I am not sure of his name but his attitude sucked. Please hire a more customer service oriented staff!
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 30 apr 2024
Dear Anita,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Crystal

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There are not many resorts that I would visit again for various reasons but I would definitely come back here. The staff are truly friendly and accommodating. I had a great vacation here and look forward to returning when Sint Maarten upgrades their airport because standing on line for immigration in the heat is not it. This resort met all of my needs and I’m happy I chose it.
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 27 apr 2024
Dear Crystal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

Matthew

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Food was just okay as there are a bunch of options to pick from. Breakfast buffet is the best thing. Biggest mistake was not booking ocean point abd staying away from all the kids. Room was really bad. AC did not work and we called someone up to check on it and even after he changed the temp still was not cold enough. Sheets were dirty as well as stains on the wall (not sure what they were) overall 7 out of 10. Would try the adults only ocean point if I ever came back
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 27 apr 2024
Dear Matthew,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Julius S

Viaggio con la famiglia
Great stay
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 27 apr 2024
Dear Julius S,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

Glenda

Room was not that clean, one of the day I stayed, I have to asked to clean it otherwise they would have not clean it Toilet bowl was black, apparently not well cleaned for months or years… I asked to be cleaned and they did but obviously you can tell they cleaned but it has been like for too long to be able to be cleaned at one time
Soggiorno di 6 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 27 apr 2024
Dear Glenda,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Buono

Jermaine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 27 apr 2024
Dear Jermaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

Crystalchannel Bernice, Gastonia

Non mi è piaciuto: Pulizia
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 27 apr 2024
Dear Crystal Channel,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Buono

Rohini

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I can visit the hotel again
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 27 apr 2024
Dear Rohini,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Paul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 23 apr 2024
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terribile

Pedro, North Plainfield

Viaggio con la famiglia
Non mi è piaciuto: Servizi
The staff was absolutely horrible! Rude, disrespectful, and non accommodating. I will never recommend this resorts
Soggiorno di 1 notte ad aprile 2024
Risposta di Fiorela Richardson, il giorno 23 apr 2024
Dear Pedro,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Martin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed my stay and I hope to visit again soon
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 23 apr 2024
Dear Martin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

Taramati

Viaggio con la famiglia
We stayed in room 861, there is loud music across the street all night until 3 am
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 23 apr 2024
Dear TaramatiGreetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Sharne’

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay, very beautiful property with helpful staff. Loved our stay and had a good time.
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 23 apr 2024
Dear Sharne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everyone is very friendly and make you feel comfortable
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 24 apr 2024
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
NA
Soggiorno di 5 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 23 apr 2024
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Scarso

Nellie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There is a club attached to the hotel and the music is loud and it plays till 4 AM. The staff at the hotel we’re not helpful with the situation. The hotel is dirty, noisy, and poorly run. I do not recommend, strongly do not recommend!
Soggiorno di 1 notte ad aprile 2024
Risposta di Fiorela Richardson, il giorno 23 apr 2024
Dear Nellie,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Soddisfacente

Ashok

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
Staff could be friendlier. Had a room with a loud generator outside. No sleep.
Soggiorno di 1 notte ad aprile 2024
Risposta di Fiorela Richardson, il giorno 23 apr 2024
Dear Ashok,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

2/10 Terribile

james

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Risposta di Fiorela Richardson, il giorno 23 apr 2024
Dear James,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Milyne

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had an amazing time for spring break , only thing I would say is that the pool needs to be redone after that I really have no complaints. My son and I enjoyed our stay .
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 21 apr 2024
Dear Milyne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Dorel

Mi è piaciuto: Condizioni e dotazioni della struttura
Nice
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 21 apr 2024
Dear Dorel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Missole

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything went well, the staffs are very nice and helpful. The only thing that I didn’t like, I went to eat with my children the employee took us to the table and never come back. We had the food to eat, but no ustensiles at the table, no water. I had to ask another employee to help me out.
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Missole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Susan

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Amazing hotel, friendly and helpful staff. Highly recommend this hotel
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Susan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

Charron

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 1 mag 2024
Dear Charron,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Soddisfacente

kerri

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Overall great experience, however I have heard St. Maarten is the friendly island this is not something we experienced at this resort. The staff seemed very dissatisfied, not super customer focused this is primarily in the buffet, the shops on sight and some of the bar tenders. Not what I was expecting and I heard from local guests (people who live on the island) not to rate my St.Maarten experience on this resort because it does not represent the st.Maarten people.
Soggiorno di 7 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 21 apr 2024
Dear Kerri,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Tony

Mi è piaciuto: Pulizia
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 21 apr 2024
Dear Tony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Patrick

Viaggio con la famiglia
Mi è piaciuto: Servizi
Good customer service. Excellent restaurants.
Soggiorno di 2 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Patrick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Buono

Erin Kelly

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff could be more helpful friendly and engaging but other than that everything was nice
Soggiorno di 2 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Erin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Juan Antonio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Juan Antonio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Darius

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Club music down the street loud late 4am
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Darius,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Tawana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Tawana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

Bruce Michael, Bernville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Too much noise was aloud in the pool area. Other than that it’s an amazing place to stay for vacation.
Soggiorno di 7 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 17 apr 2024
Dear Bruce Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Eccellente

shatisha

Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Shatisha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Scarso

Arjanita

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 19 apr 2024
Dear Arjanita,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

Barbara

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice hotel
Soggiorno di 5 notti a marzo 2024
Risposta di Fiorela Richardson, il giorno 17 apr 2024
Dear Barbara,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Soddisfacente

McCarthy

Soggiorno di 4 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 17 apr 2024
Dear McCarthy,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Eccellente

merly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was super amazing they were kind it was my husbands birthday and he had and awesome time. The spa was top tier that’s massage was everything the masseuse that I had was so nice she even made me cry for how awesome she was . Everything in this hotel was gear made some new friends I will be back
Soggiorno di 3 notti ad aprile 2024
Risposta di Fiorela Richardson, il giorno 17 apr 2024
Dear Merly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten