Dear Ilaria,Regrettably, I am not able to write in your language, however, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience.It is rewarding to know that you had such a pleasant stay with us; this inspires our team to continue upholding our high standards of service.We look forward to the opportunity to welcome you back in the future.Warm wishes for 2024!Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Irene,I apologise that I am unable to write in your language, however, I would like to respond to your review in English and thank you for your feedback.I apologize for the inconvenience caused by the ongoing renovation work during your stay. I understand that this may have affected your overall experience, and assure you that we are working diligently to complete the renovations as soon as possible to enhance our guest experience. Your feedback is important to us, and we appreciate your understanding.We hope to have the opportunity to welcome you back in the future for an improved stay. Sincerely,

Dear Alberto, First of all, I would like to thank you for taking the time to share your feedback regarding your stay at Novotel Luxembourg Kirchberg. Please be assured that I have paid close attention to your feedback and I would like to apologize, as your experience didn’t meet your expectation and does not reflect our quality level. Concerning the technical problems, we are sorry for the inconvenience. Be assured that our maintenance team has done their best to resolve the problem quickly. Due to the current health situation, for the comfort and safety of our guests and staff, employees are not allowed to enter your bedroom when you are present. For this reason, the room cleaning service is not systematic. It has to be planned with our reception team. I have shared your feedback with all the team and particularly our Maintenance Manager and our Front Office Manager so that this does not happen again. Once again, I would like to express my apologies for your experience. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely,

Dear Micaela, Thank you for sharing your opinion of your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Italian. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I'm glad that you had a pleasant experience and that everything was to your satisfaction. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back in the future. Sincerely, Marine Petitprez Customer Relationship Manager

Dear Aurelia, I would like to thank you for sharing your feelings with us and with the Hotels.com users regarding your stay at Novotel Luxembourg Kirchberg. I was pleased to read that you appreciate your stay and that you qualified our establishment as a good hotel to stay. Be assured that I have shared your comment with the all team. Feedback from our clients is really important to us, so thank you again Dear Aurelia for sharing it. We look forward to welcoming you again Dear Aurelia a t Novotel Luxembourg Kirchberg. Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg

Dear Sandra,Thank you for taking the time to share your review with us.It is heartening to learn that you found our hotel to be clean, safe, and tranquil. We pride ourselves on maintaining the highest standards of cleanliness and guest safety, so your affirmation of these efforts is greatly appreciated.Receiving such positive feedback about the spaciousness of our rooms is always encouraging for us, as we aim to offer a comfortable and welcoming space for our guests. Your satisfaction is a great motivator for our team.It would be a pleasure to welcome you back on another occasion. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten!Es freut mich sehr zu lesen, dass Sie das freundliche Personal und die Sauberkeit sowie die gute Ausstattung Ihres Zimmers positiv hervorheben. Es ist stets unser Bestreben, unseren Gästen einen angenehmen Aufenthalt zu bieten, und es erfüllt uns mit Stolz, wenn wir solch ein Lob erhalten. Dass Sie unser Frühstücksangebot als sehr gut und reichhaltig beschreiben, ist eine schöne Bestätigung unserer Bemühungen, Ihnen einen perfekten Start in den Tag zu ermöglichen.Ich freue mich schon auf Ihren nächsten Besuch bei uns.Herzlichst,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,Thank you for your feedback.I am delighted to read everything was to your satisfaction and you received a professional service from our team members. Be assured that I did share your feedback with all our team.It would be a pleasure to welcome you back on another occasion. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Diana,I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg.I am very sorry that you felt our high standards were not met and regret you did not inform our team members at the time so we could have taken action.I do hope to have the opportunity to welcome you back in the future to Novotel Luxembourg Kirchberg.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Oktay,Thank you for taking the time to review your stay.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We hope that you will allow us the opportunity to welcome you back in future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,We acknowledge with thanks your high rating about your recent stay.I am delighted to read everything was to your satisfaction and you received a professional service from our team members. Be assured that I did share your feedback with all our team.We hope to see you again soon. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Rosalie,We acknowledge with thanks your high rating about your recent stay.We are delighted to read everything was to your satisfaction and will share your feedback with all our team.We look forward to welcoming you back. With very best wishes for the New Year!Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Michael,Thank you for taking the time to share your feedback regarding your stay.We're thrilled to hear that our staff's kindness contributed to your enjoyable stay and that the cleanliness of our rooms met your expectations. It's also wonderful to know that our breakfast buffet was a highlight of your visit. Our proximity to the Philharmonie/Mudam tram stop is a convenience we are glad you appreciated.We look forward to welcoming you back in the future. Wishing you a Happy New Year!Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Ayse,We acknowledge with thanks your high rating about your recent stay.We are delighted to know everything was to your satisfaction and will share your feedback with our team.We look forward to welcoming you back to Novotel Luxembourg Kirchberg.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Louis,Thank you for taking the time to share your feedback regarding your stay.I am delighted to know that you had a pleasant stay with us.I look forward to seeing you again soon, Best wishes for the holiday season,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Colm,Thank you for taking the time to share your feedback regarding your stay.We are delighted to hear that you had a pleasant stay and appreciated our friendly staff. Our team always strives to provide excellent service to ensure our guests have a comfortable and enjoyable experience.We hope to have the pleasure of welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Hyun,Although I cannot communicate in Korean, I would like to thank you for such a positive review, and will be answering in English and hope this is not too much of an inconvenience,We are glad to hear that you found our electric vehicle charging facilities convenient and that you had an overall positive stay with us.We look forward to welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,Thank you for your feedback.I am pleased that we were able to meet your expectations.I look forward to welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Sieske,I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg.We are truly sorry to learn about the issues and the unpleasant smell you encountered. Please rest assured that we take such matters very seriously, and we will address this with our housekeeping team to ensure it does not happen again. We also apologize for the service you received, as it does not reflect the high standards we strive to maintain at our hotel.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Roger,Thank you for taking the time to share your feedback.I would have liked to have met your requirements.Any suggestions on how we could improve it?I hope that you will allow us the opportunity to welcome you back in future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Amir,Thank you for your feedback.I am glad to hear that you found our rooms to be spacious and well-maintained. Our team works diligently to ensure a comfortable and clean environment for our guests.However, I am disappointed to learn about your experience with our front desk staff. We strive to provide warm and welcoming service, and we apologize for falling short in this instance. I will address this issue with our team to ensure improvements in our service quality. I appreciate your feedback and will use it to enhance our guest experience.I look forward to welcoming you back in the future. Sincerely,

Dear George,I would like to thank you for taking the time to share your opinion with us regarding your stay at our hotel.I am delighted to read everything was to your satisfaction. Be assured that I did share your feedback with all our team.We hope to see you again in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Erhan,Thank you for taking the time to share your feedback regarding your stay.I am delighted that we were able to meet your expectations.I hope to see you again in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Fernando,Thank you for taking the time to share your feedback.I am delighted with the excellent rating you have given our establishment and it was a pleasure to share it with our entire team.A good rating from our guests is really important to us, it gives us the opportunity to continue to maintain the quality of our services and to congratulate our staff, so thank you again.I hope to see you again in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Sehr geehrter Gast,vielen Dank für Ihr Feedback.Mit Wohlgefallen haben ich gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Ich würde mich sehr freuen, Sie in Zukunft wieder bei uns als Gast begrüßen zu dürfen!Herzlichst,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Sehr geehrter Gast,herzlichen Dank für Ihre Bewertung.Mit Wohlgefallen habe ich gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Gern würde ich Sie einmal wieder bei uns begrüßen.Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,Thank you for taking the time to share your experience at our hotel.I apologize for the inconvenience you faced with the air conditioning not working on a hot summer day. Our hotel is equipped with air conditioning in all rooms, and I understand how important it is for our guests to have a comfortable stay. I will look into this issue and ensure that it is resolved promptly to avoid any future discomfort for our guests.I hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Cher Hôte,Merci pour cet aimable avis suite à votre séjour au Novotel Luxembourg Kirchberg.Au plaisir de vous revoir très prochainement pour un nouveau séjour de qualité,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Anneli,We acknowledge with thanks your high rating about your recent stay.I am delighted to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Cher Cédric,Merci d'avoir pris le temps de partager votre retour d'expérience suite à votre séjour au Novotel Luxembourg Kirchberg.Je suis ravie d'apprendre que vous avez passé un agréable moment en notre compagnie.Néanmoins, je suis désolée pour les désagréments engendrés par les travaux. Nous mettons tout en oeuvre pour impacter le moins possible le séjour de nos hôtes.Au plaisir de vous accueillir de nouveau prochainement parmi nous,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Richelle,Thank you for taking the time to share your feedback.It is rewarding to hear that you enjoyed our breakfast and appreciated the playroom and bouncer for kids. It's always a pleasure when guests chose to celebrate their special occasion with us and I am glad to know that our team was attentive and recognized your birthday during your stay.I hope to have the pleasure of welcoming you back in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Gilad,Thank you for taking a moment to provide your feedback.It is very rewarding to know that your experience met expectations. My team members work hard to uphold our high standards, both in terms of service and the maintenance of our facilities, and I am so glad that their efforts are appreciated.I hope to see you again in the future.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Guest,Thank you for taking the time to share your feedback.I am pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.I look forward to welcoming you back.Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Beste Arina,Bedankt voor uw review.Ik lees met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.Met vriendelijke groet en graag tot ziens,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Alexis,Thank you for sharing your experience at my hotel.I appreciate your positive comment regarding our establishment and am pleased you found it to be convenient.However, I am truly sorry to hear that you felt my team did not uphold our usual high level of service. I take your feedback seriously and will review your concerns with them to ensure we maintain the standard of service expected of us going forwards and remain the go-to place for families.I hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg

Dear Julie,Thank you for sharing your wonderful experience with us.I am glad that you enjoyed your stay at our hotel. Our team works hard to provide a comfortable and welcoming environment for all our guests, and it is always encouraging to receive positive feedback.I hope to welcome you again in the future. Sincerely,Marine Petitprez Customer Relationship Manager Novotel Luxembourg Kirchberg