Hotel per famiglie a Mae Nam

"The W Koh Samui is nowhere near a real 5-star hotel. Service is basically non-existent, management is poor, and the facilities do not match the price they charge. On the beach, there is no one to assist you: no staff to hand out towels, no one taking food or drink orders, nothing resembling proper luxury service. Breakfast is chaotic — far too few tables for the number of guests, and most mornings we couldn’t even find a place to sit. The same issue happens at the pool: it is very small with a ridiculous number of sunbeds compared to the number of rooms. With two children, we often ended up without a single sunbed available. Activities are also poorly handled: we wanted to rent a kayak, but only one was working while all the others were broken. We tried to book a table at the Japanese restaurant inside the resort and they couldn’t even accommodate us, another sign of bad organization. Overall, the service is terrible, far from what you expect from a 5-star property. The only positive note is the girl at reception, who was helpful and genuinely kind. Apart from her, the entire place feels more like a mediocre 4-star at best. I would not recommend this hotel to anyone looking for a true luxury experience — it simply doesn’t deliver."

"Comfortable and clean."

"Un posto meraviglioso "

"Meraviglioso hotel situato in una zona di Koh Samui lontana dalle aggregazioni del turismo di massa. Le camere sono pregiatissime, con interni in legno e organizzazione e pulizia al top. E' un lusso non sfrenato ma elegante. Il servizio è stato eccellente. Spiaggia praticamente privata, usata quindi in esclusiva dagli ospiti della struttura. Ottimo servizio ai lettini, che erano sufficientemente distanziati. Ottima qualità anche il centro massaggi così come la scelta della colazione. Decisamente consigliato e da tornarci più volte."