Vacanze Magog

Ottimo hotel, con una posizione comodissima. Servizi di alto livello, piscina bellissima e personale sempre affabile, disponibile e professionale. Un soggiorno davvero piacevole, assolutamente consigliato!

Considering the price, this is one of the worst hotels I've stayed at. I found it very dirty (the spiderwebs were impressive) and the breakfast was very poor ( no cheese, no ham, very bad coffee). I chose a place with a kitchenette, but there was no cutlery/ glasses/ plates. We asked reception and they told us to use the paper cups provided. I said you dont put paper in a microwave, but they said it was ok. And They burnt, of course! Fortunately, I took it out immediately and nothing happened but that could have been very dangerous

Excellent location with a view of Place d'Armes.

I would strongly discourage anyone from staying here. This should not even be classified as a hotel. The advertised 24-hour front desk does not exist. There is no physical reception, and communication was extremely poor. Messages and phone calls often went unanswered, several questions were never answered at all, and staff even hung up on us multiple times. The room was dirty upon arrival, and we found silverfish/firebrats and ants. We wanted to cancel and leave before spending our first night. Despite advertising daily housekeeping, rooms are not cleaned unless requested 24 hours in advance, something that is not disclosed anywhere. The kitchen was poorly equipped, lacking even basic items such as glasses and cups. The room was far from soundproof, and we could clearly hear people in neighboring rooms, hallways, and other floors. Check-in was unnecessarily difficult because access instructions were only sent through the Hotels.com app. As international travelers without activated data roaming, this caused significant problems. Overall, the property did not match its description and provided a very disappointing experience.

Room was not quite clean — stains on bedding, ice cream in freezer leftover from previous guests, etc. Important to note that parking is not on site. Room is essentially an apartment, complete with a kitchen, washer/dryer, and a separate room.