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Recensioni per Mercure Maidstone Great Danes Hotel

4 out of 5
Mercure Maidstone Great Danes Hotel
Hollingbourne, Maidstone, England

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 249 su 1001 recensioni" "
Valutazione di 8 - Buono. 398 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 203 su 1001 recensioni" "
Valutazione di 4 - Scarso. 96 su 1001 recensioni" "
Valutazione di 2 - Terribile. 55 su 1001 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

8,0/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Keith

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice to stay in a proper hotel and not a premier inn.
Soggiorno di 2 notti ad aprile 2024
Risposta di Steve, il giorno 1 mag 2024
Thank you for staying with us recently Keith here at Mercure Maidstone Great Danes, it was lovely to host you. Thank you also for your feedback, we are delighted that your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 Eccellente

Jackie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff. Quick and easy check in.
Soggiorno di 1 notte ad aprile 2024
Risposta di Nina, il giorno 1 mag 2024
Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina DjemalGuest Service Manager

4/10 Scarso

Niamh

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
When we arrived and were heading to bed after long journey found Bed linen was dirty with stains, blood , human hair, grit and rips. Manager came and replaced covers whilst we waited I our pyjamas. Whole process took over 1hr. Carpets filthy requested it be hoovered next day as cud not be moved as other room available was on side of building without lift which was not possible with my disability. Hotel is not disabled friendly. Majority of rooms I was told have bath showers so again not disabled friendly. Food was not good. On the positive side. Staff are really nice and friendly
Soggiorno di 3 notti ad aprile 2024
Risposta di Steve, il giorno 13 apr 2024
Thank you for staying with us Niamh, it was lovely to host you recently here at Mercure Maidstone Great Danes. Thank you also for your feedback, it is greatly appreciated. We are very disappointed that your experience with us was poor and for that I apologize. Clearly, our procedure let you down and that is not acceptable. We would like to invite you back so we can give you a much more pleasurable experience. Please do contact the hotel so we can organize this for you. We look forward to welcoming you back sometime soon, Kind regards, Steve WGuest Services Supervisor

10/10 Eccellente

Florentina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I will recommend it. Very nice location and services. Thanks
Soggiorno di 1 notte a marzo 2024
Risposta di Steve, il giorno 24 mar 2024
thank you for staying with us Florentina, it was lovely to host you recently. Thank you also for leaving us a feedback score, it is very much appreciated. We are delighted your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

10/10 Eccellente

Rachelle

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to get to. Stay was lovely and staff were excellent and helpful. Nice having the pool for a the baby
Soggiorno di 1 notte a marzo 2024
Risposta di Steve, il giorno 10 mar 2024
Thank you for staying with us recently Rachelle, it was lovely to host you. We are delighted your stay was wonderful and we thank you for leaving us some feedback - we very much appreciate it. We look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor

4/10 Scarso

Alice

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
This property is very dated, the floor board was very sqeeky everytime I walked on it, however breakfast was good and swimming
Soggiorno di 1 notte a marzo 2024
Risposta di Steve, il giorno 7 mar 2024
Thank you for staying with us recently Alice, it was lovely to host you. Thank you also for your feedback, however, we are saddened to hear your stay was on the poor side and we apologize for such.Your comments have been passed on and despite this visit being below par for you, we hope you will return sometime in the future so we can redeem ourselves. Kind regards, Steve WhiteGuest Services Supervisor

8/10 Buono

Lynda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a lovely stay this weekend staff were excellent especially the young girl that served us at dinner , reception staff very friendly and helpful . Only issue is that the family room we stayed in had a high pitched whistling noise from somewhere outside which disturbed our sleep but it soon stopped . Would recommend
Soggiorno di 1 notte a marzo 2024
Risposta di Steve, il giorno 7 mar 2024
Thank you for staying with us recently Lynda, we very much enjoyed hosting you. Thank you also for your feedback, it is greatly appreciated.. We are very pleased your stay went well and we shall investigate the noises you were hearing - our apologies for the disturbed sleep.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

10/10 Eccellente

Callum

Soggiorno di 1 notte a febbraio 2024
Risposta di Steve, il giorno 20 mar 2024
Thank you for staying with us here at Mercure Maidstone Great Danes, it was lovely to host you recently Callum. Thank you also for leaving us a feedback score, we are delighted your stay was wonderful.We look forward to welcoming you back sometime in the future.Kind regards, Steve WhiteGuest Services Supervisor

4/10 Scarso

Graham

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Front desk staff not up to much. Restaurant staff were fine. The whole place feels run down and depressing.
Soggiorno di 2 notti a gennaio 2024
Risposta di Nina Djemal- Operations Manager, il giorno 27 gen 2024
Dear Graham,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.This has now been refunded please except my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nina DjemalFront Office Manager

8/10 Buono

Stuart

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A nice good value for price hotel out of the busy town.
Soggiorno di 1 notte a gennaio 2024
Risposta di Nina Djemal- Operations Manager, il giorno 23 gen 2024
Dear Stuart,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad that you enjoyed your stay here with us!Yours Sincerely

10/10 Eccellente

Karen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel
We stayed on the 18/1 The weather was very cold but the hotel was nice and warm in all areas Staff welcoming and friendly Rooms comfortable, bathroom on the small side Breakfast good choice and good ingredients
Soggiorno di 1 notte a gennaio 2024
Risposta di Nina Djemal Front Office Manager, il giorno 20 gen 2024
Dear Karen, Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am delighted that you enjoyed your stay here with us!

6/10 Soddisfacente

Rachel

Soggiorno di 1 notte a gennaio 2024
Risposta di Nina Djemal- Operations Manager, il giorno 18 gen 2024
Dear Rachel,Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours Sincerely Nina Djemal

8/10 Buono

Clare

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Needs updating, but food good and comfortable stay
Bedrooms and pool side area REALLY need updating, but reception, bar and restaurant all nicey done. Great food and reasonably priced. Amazing spa treatments
Soggiorno di 2 notti a gennaio 2024
Risposta di Nina Djemal Front Office Manager, il giorno 18 gen 2024
Dear Clare,Thank you for taking your time to leave Mercure Maidstone Great Danes a review. I am glad you enjoyed the food and found reception, bar and restaurant nicely done, the rooms are currently under refurbishment which we are doing floor by floor.

2/10 Terribile

John

Viaggio di gruppo
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Needs a facelift.
Really dated rooms and the corridors smelt of cigarette smoke. Run down and dated rooms. Needs a facelift. Very good breakfast and good staff.
Soggiorno di 1 notte a gennaio 2024
Risposta di Nina Djemal- Operations Manager, il giorno 11 gen 2024
Dear John,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Eccellente

Kerrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Two day getaway
We had a lovely 2 day getaway between Christmas and New year which was really good. The staff were amazing, the bed was a king size, very clean and spacious room. We also used the pool and spar which topped the visit off feeling refreshed for the new year.
Soggiorno di 2 notti a dicembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 11 gen 2024
Dear Kerrey,Thank you for takin the time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am delighted you thoroughly enjoyed your stay here with us! also that you found our staff amazing we really work hard on giving the BEST possible customer service.Yours Sincerely

10/10 Eccellente

Idyra

Soggiorno di 1 notte a dicembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 23 gen 2024
Dear Lydra,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review. I am glad you enjoyed your stay here with us.Yours Sincerely

2/10 Terribile

David

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
December 2023
This hotel is old and tired. Beds not comfortable, lighting not working, shower not hot and walls paper thin so very noisy when trying to sleep. Breakfast very average with small selection.
Soggiorno di 1 notte a dicembre 2023
Risposta di Lissy Thornqvist- General Manager , il giorno 11 gen 2024
Dear David,Thank you for taking the time to tell us about your experience at Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Buono

Jean

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 11 gen 2024
Dear Jean,Thank you for taking your time to leave Mercure Maidstone Great Danes a Review, I am delighted you enjoyed your stay here with us.Yours SincerelyNina DjemalFront Office Manager

8/10 Buono

william

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Christmas at the Great Danes.
Well located for us, we were visited by our family who enjoyed the pool and spa' Food was good with great service. The Hotel is a little tired with some maintenance issues. The staff were most helpful to make our stay very comfortable.
Soggiorno di 6 notti a dicembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 30 dic 2023
Dear William,We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nina DjemalFront Office Manager

2/10 Terribile

Geoffrey

Soggiorno di 1 notte a dicembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 30 dic 2023
Dear Geoffrey,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nina DjemalFront Office Manager

10/10 Eccellente

Alan

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff
Soggiorno di 1 notte a dicembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 20 dic 2023
Dear Alan,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am delighted that you enjoyed your stay with us.Yours Sincerely

10/10 Eccellente

Jonathan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Had a comfortable stay and breakfast was really good.
Soggiorno di 1 notte a dicembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 20 dic 2023
Dear Jonathan,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am glad you enjoyed your stay here with us.Yours Sincerely

2/10 Terribile

Pablo

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Horrible
Horrible experience. A party well organised in two rooms near me until 3:00 am. People on drugs and drunk trying to open my door. I had to call reception at 2:30 to complain about the noise and people opening doors during the whole night and standing in the corridors with drinks. I am surprised they allow doing this. They should be more vigilant. The hotel is very old style and obsolet. Bath should be refurbished and please remove the bath courtains which have been there for generations.
Soggiorno di 1 notte a dicembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 15 dic 2023
Dear Pablo,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Soddisfacente

Michael `

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel was over rated and appeared very tired. Decor was poor. Half the wall pictures missing with holes in the walls. Furniture in hallways dirty and worn as were the carpets. We had asked if the hotel had a lift as my wife has bad hips. Yes there was a lift but only once you negotiate a series of stairs. A bit pointless really. Bedside lights fizzed when switched on which was a bit dangerous really. Beds were on wheels and moved when trying to get on them. Only one chair in room which was also stained. Tried to call reception on room phone three times but simply rang and rang until it rang off. Cleaners in the morning very loud shouting down corridors at each other. When checking out not even asked how my stay was so I suspect reception staff had an idea. Wouldn’t stay here again unfortunately.
Soggiorno di 1 notte a dicembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 15 dic 2023
Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Eccellente

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
As described when booking. Staff friendly and very helpful. Clean and tidy room.
Soggiorno di 2 notti a novembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 25 nov 2023
Dear Paul,Thank you very much for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review, I am delighted that you enjoyed your stay here with us! Yours SincerelyNina Djemal

6/10 Soddisfacente

sherri

Soggiorno di 1 notte a novembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 15 dic 2023
Dear Sherri,Thank you for taking your time to leave Mercure Maidstone Great Danes a review we appreciated your time.Yours SincerelyNina Djemal

10/10 Eccellente

Duncan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great value for money.
Soggiorno di 2 notti a ottobre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 4 nov 2023
Dear Duncan,Thank yo for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review, I am glad you enjoyed your stay here with us.Yours SIncerely

8/10 Buono

Craig

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
2 night stay for work.
Booked the Great Danes as I would not be arriving until late on a Sunday and knew that their reception would be manned. The hotel is being refurbed at the moment so there was some inconvenience getting to my room. Once in the room, which was quiet, facing the rear carpark, there was the usual: TV, Kettle, Tea, Coffee, glasses, ample bathroom and a large bed - a bit too firm for me. The hotel location is excellent for my office which is 10 mins away. Carpark is large and no issue finding a parking spot. Staff were very friendly, as always. Food in the hotel was OK. I had Fish and Chips, which were cooked very well and tasted good.
Soggiorno di 2 notti a ottobre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 4 nov 2023
Dear Craig,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry for any inconvenience caused during our refurb we try to keep these works to a minimum. i am glad our location was excellent for you and our staff were friendly.Yours SincerelyNina Djemal

2/10 Terribile

O Solomon

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not Great
I genuinely believe this must have been a great hotel at some point but certainly not that anymore. Other than the roof over our heads and the lovely lady at reception who checked us in I have nothing positive to say about my stay. The hotel looks very dated and worn, paint literally coming off walls. Was told our room was on the second floor..but no lifts ,we had to haul heavy suitcases with 2 little children up to the second floor and same way back on check in. The room looked like something from 200 years ago. We found a used tampon in the toilet bin !!! At this point I just wanted to leave . There was a TV in the room , that's about all I can say. Our only view was a disgusting wall , roof top and rusted emergency stairwell. Hardly slept as the folks in the adjoining room decided to jump up and down all night screaming and playing. Thought we'd go for a swim, water was freezing cold , again another disappointment. Other guest complained too. Definitely a waste of money. I blame myself for not looking at reviews in advance as I took the brand name at face value
Soggiorno di 1 notte a ottobre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 15 nov 2023
Dear O Solomon,Thank you for taking the time to tell us about your experience at the Mercure Maidstone. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Scarso

Sarah

Soggiorno di 1 notte a ottobre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 8 ott 2023
Dear Sarah,Thank you for taking the time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina DjemalFront Office Manager

6/10 Soddisfacente

Barry

Non mi è piaciuto: Condizioni e dotazioni della struttura
The place in seriousneed for renovatipn It isnot approproate for seniors Toomany stairs to walk up withheaby cases
Soggiorno di 1 notte a settembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 8 ott 2023
Dear Barry,Thank you for taking your time to leave Mercure Maidstone a review.Yours SincerelyNina Djemal

2/10 Terribile

Serin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 8 ott 2023
Dear Serin,Thank you for taking the time to leave Mercure Maidstone Great Danes a review!

10/10 Eccellente

Vinny

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great one night stay
My young son and I stayed here for one night before my wedding so didn’t see much of the hotel. But what we did see was a very helpful receptionist, a clean comfortable room and a decent breakfast. Would definitely stay again.
Soggiorno di 1 notte a settembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 21 set 2023
Dear Vinny,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I am so glad that you enjoyed your stay!

8/10 Buono

Terence

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
The hotel served a purpose as meeting family but very tired but clean however there was a housemaids trolley left out with dirty towels etc in corridor, but there was works going on , breakfast ok , but think it needs a really good makeover,
Soggiorno di 1 notte a settembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 21 set 2023
Dear Terence,Thank you for taking the time to leave Mercure Maidstone Great Danes a review, Just so you are aware we are currently undergoing refurb works starting on 3rd floor! Yours Sincerely

2/10 Terribile

Tom

Soggiorno di 1 notte a settembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 21 set 2023
Dear Tom,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, please except my sincere apologies that your stay was not quite as expected.Yours Sincerely

2/10 Terribile

Lilian

Soggiorno di 1 notte a settembre 2023
Risposta di Nina Djemal- Operations Manager, il giorno 21 set 2023
Dear Lillian,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry to see your comments and please except my sincere apologies that your stay was not quite as expected.

6/10 Soddisfacente

Patricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room doors need sorting......grrr
The room doors need slow closures or something to stop them constantly banging when residents go in and out of their rooms. This can be a simple fix and one that would, at the moment, stop us staying again until it has been sorted !!
Soggiorno di 2 notti ad agosto 2023
Risposta di Nina Djemal- Operations Manager, il giorno 16 set 2023
Dear Patricia,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I have passed this information over to our maintenance team to urgently look into.Yours Sincerely

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was perfect, staff were helpful and polite, and the staff in the Spa were friendly efficient and made us welcome and at ease
Soggiorno di 3 notti ad agosto 2023
Risposta di Nina Djemal- Operations Manager, il giorno 30 ago 2023
Dear Andrew,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC Review! I ma delighted everything was perfect and you enjoyed your stay!Yours Sincerely

10/10 Eccellente

Ian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely fabulous reception staff. Online booking site mistake resolved upon arrival. Could not thank Nina and Courtney enough for the superb service.
Soggiorno di 2 notti ad agosto 2023
Risposta di Nina Djemal- Operations Manager, il giorno 16 set 2023
Dear Ian,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTATSIC Review, I am delighted you enjoyed your stay! It was a pleasure for Courtney and I to look after you!Yours Sincerely

6/10 Soddisfacente

Jacqueline

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Tired
All of the staff were friendly and welcoming . The rooms are tired and in need to a refurb. Breakfast was fine but we didn't use the restaurant other than b/fast. Over all I expected more for the price paid
Soggiorno di 2 notti ad agosto 2023
Risposta di Nina Djemal- Operations Manager, il giorno 30 ago 2023
Dear Jacqueline,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad all of the staff were friendly & Welcoming! Yours Sincerely

8/10 Buono

Brenda

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Nina Djemal- Operations Manager, il giorno 30 ago 2023
Dear Brenda,Thank you for taking your time to leave Mercure Maidstone Great Danes a Review, I am delighted you enjoyed your stay.Yours Sincerely

4/10 Scarso

Sharon

Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff were excellent. Rooms were very small, beds moved knocking legs, no shelves - very little space. Corridor smelt althiugh rooms didn't. Main issue was Hoyel holding a private function in main lounge, restaurant & bar area - closed off to guests. Noise unbearable - couldn't converse in reception area. Staff worked tirelesslu to accomadate a table in the overbooked, temporary restaurant. Tiny bar had little stick. We couldn't relax in the beautiful grounds due yo thr party guests being out there. Music was unbearable. Had we known ww wouldn't have stayed. Spent the evening cooped up in our rooms. Such a shame because the Hotel, staff & grounds are lovely
Soggiorno di 2 notti ad agosto 2023
Risposta di Nina Djemal- Operations Manager, il giorno 23 ago 2023
Dear Sharon,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am glad our staff were excellent! I am sorry that your stay was not quite expected and there was a party taking place during your stay!

6/10 Soddisfacente

Annamarie

Soggiorno di 1 notte ad agosto 2023
Risposta di Nina Djemal- Operations Manager, il giorno 10 ago 2023
Dear Ann Marie,Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina Djemal

10/10 Eccellente

Angelina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel
Loved our stay great staff we missed the Buffett in the eveving as set menu choice only (just need to change website) but lovely hotel
Soggiorno di 1 notte ad agosto 2023
Risposta di Nina Djemal- Operations Manager, il giorno 9 ago 2023
Dear Angelina,Thank you for taking your time to leave Mercure Maidstone a FANTASTIC review. I am glad you enjoyed your stay.

2/10 Terribile

Sarah

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Driveway had large potholes and punched my tires and when got to room rubbish was left in and out side of room
Soggiorno di 1 notte ad agosto 2023
Risposta di Nina Djemal- Operations Manager, il giorno 9 ago 2023
Dear Sarah,Thank you for taking your time to leave Mercure Maidstone Great Danes a review, I am sorry to see your comments regarding the pot holes in our driveway, We are aware of the situation and it has been escalated to the owners of the hotel.Yours Sincerely

4/10 Scarso

Cherie

Mi è piaciuto: Pulizia
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Soggiorno di 3 notti a luglio 2023
Risposta di Nina Djemal- Operations Manager, il giorno 3 ago 2023
Dear Cherie,Thank you for taking your time to leave Mercure Maisdtone a review.

10/10 Eccellente

Valerie

Soggiorno di 1 notte a luglio 2023
Risposta di Nina Djemal- Operations Manager, il giorno 29 lug 2023
Dear Valerie,Thank you for taking your time tp leave Mercure Maidstone Great Danes a Fantastic review, I am delighted you enjoyed your stay.Yours Sincerely

4/10 Scarso

James

Non mi è piaciuto: Servizi
A bit run down- consider fixing that awful potholes entry drive. On the whole, this is a place that seems to cater to (literally) bus loads of cranky German tourists who crowded everyone else out of the restaurant at dinner and breakfast. The staff seemed utterly overwhelmed, leaving no one happy. Not a place I’d return to
Soggiorno di 1 notte a luglio 2023
Risposta di Nina Djemal- Operations Manager, il giorno 26 lug 2023
Dear James,Thank you for taking the time to leave Mercure Maidstone Great Danes a review, I ma sorry to see your stay was not quite as expected, We do have tour groups arriving at our hotel time to time, We will shortly be undergoing works to fix the pot holes.Yours Sincerely

8/10 Buono

Michelle

Soggiorno di 2 notti a luglio 2023
Risposta di Nina Djemal- Operations Manager, il giorno 26 lug 2023
Dear Michelle,Thank you for taking your time to leave Mercure Maidstone Great Danes a review! I am glad you enjoyed your stay.Yours Sincerely

8/10 Buono

Ben

Viaggio di lavoro
Very good place to stay with good breakfast. Love the environment, and the staff were professional and helpful.
Soggiorno di 1 notte a luglio 2023
Risposta di Nina Djemal- Operations Manager, il giorno 20 lug 2023
Dear ben,Thank you for taking your time to leave Mercure Maidstone Great Danes a FANTASTIC review! I am delighted you enjoyed your stay and all our staff were PROFESSIONAL and Helpful!Yours Sincerely