Castelli a Malacca

“Cleanliness”

“the rooms are large with a beautiful panoramic view and a modern bathroom. you are provided with everything you need: hairdryer, bathroom set, slippers, bathrobe etc. the infinity pool is beautiful but overlooks a very "bare" area. friendly and knowledgeable staff. the breakfast is one of the best I have ever had for someone like me who travels a lot, an exceptional variety and quality. fairly central location, shame about the difficulty of crossing the motorway by foot. excellent taxi service...

“Hotel davvero enorme vicinissimo al bellissimo centro di Malacca. Colazione molto varia e piscina davvero grande”

“Camera con intensa puzza di fogna, insopportabile. Le finestre affacciano su una vicina palazzina con muffa sui muri davvero sgradevole. Viene fornita solo una chiave, per cui quando esci non puoi tenere acceso il climatizzatore e quando torni la camera è un forno. Colazione scarsa in qualità.”

“Ok”

“Though this is not 5 stars hotel but amenities should be functional. Upon check in, realize safe and fridge both no working. Kettle connected to a faulty socket too. Connecting to hotel WiFi was greeted with security warning on Android phone. Asked for an additional towel as we travel with a kid, once with room service staff then called front desk, but the towel never come. All towels are old and with holes but not a big deal. However, the aircon is surprisingly configurable to how I want it to...

“During my recent four-night stay. The Wi-Fi was consistently unreliable, and despite my reports, the issue was never addressed. I was further inconvenienced by an unannounced policy of changing credentials every Sunday, requiring a front desk visit to reconnect. Most critically, my account was prematurely deactivated on my third night. During this time, I could not contact staff because my in-room phone was non-functional. Additionally, my room keys frequently failed to work.”

“Everything is very good”