Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 592 su 1001 recensioni" "
10 - Eccellente
592
Valutazione di 8 - Buono. 216 su 1001 recensioni" "
8 - Buono
216
Valutazione di 6 - Soddisfacente. 105 su 1001 recensioni" "
6 - Soddisfacente
105
Valutazione di 4 - Scarso. 45 su 1001 recensioni" "
4 - Scarso
45
Valutazione di 2 - Terribile. 43 su 1001 recensioni" "
2 - Terribile
43
8,8/10
Pulizia
9,0/10
Personale e servizio
8,6/10
Servizi
8,6/10
Condizioni e dotazioni della struttura
8,6/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Kayci
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Kayci
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 24 apr 2024
Hello Kayci,We're thrilled to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another amazing experience!
10/10 Eccellente
Brandon
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Brandon
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Brandon,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.
10/10 Eccellente
Richard
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Richard
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Richard,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
10/10 Eccellente
Tyler
17 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was nice to walk over to the Backyard Brewery
Tyler
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Tyler,We are grateful to hear that you enjoyed your visit to Backyard Brewery during your stay with us. Their unique selection of craft beers and dining options is indeed a fantastic choice for our guests to experience. Should you have any other feedback or require assistance for your future visits, feel free to reach out to us.
10/10 Eccellente
Heidi
Viaggio con la famiglia
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was clean and comfortable and staff was super friendly
Heidi
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Heidi,We are pleased to hear that you enjoyed our clean and comfortable accommodations, as well as our friendly staff. Your feedback is valuable to us as we strive to provide an exceptional experience for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
8/10 Buono
Shawna
Viaggio con la famiglia
14 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean. A little outdated but had everything you needed. Staff was friendly. Wish the smoking area was a little further from the back entrance where parking is located.
Shawna
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 16 apr 2024
Hello Shawna, Thank you for sharing your feedback with us. We're glad to hear you found our hotel clean and our staff friendly. We appreciate your suggestion regarding the smoking area and will take it into consideration for future improvements. We hope you enjoyed your overall stay with us and look forward to potentially welcoming you back in the future.
10/10 Eccellente
Mary, Mashpee
10 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mary
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Mary,We're thrilled to hear you had a wonderful stay with us! If there's anything else we can assist you with in the future, please don't hesitate to reach out.
8/10 Buono
David
10 apr 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
xxx
David
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 13 apr 2024
Hello David,We appreciate your feedback and regret to hear about the inconveniences you faced during your stay. Please feel free to reach out to our management team to discuss your concerns further. We value all feedback as it helps us to continually improve our guest experience. Thank you for taking the time to share your thoughts with us.
10/10 Eccellente
Christopher
7 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Christopher
Soggiorno di 1 notte ad aprile 2024
Risposta di Alicia , il giorno 8 apr 2024
Thank you so much we look forward to your next stay !
10/10 Eccellente
Ryan, Goffstown
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
6 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, well kept property. No complaints except about 1/2 the games in the game room are out of order.
Ryan
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Ryan,Thank you for your feedback. We appreciate knowing about your experience and will share your concerns about the game room with our team for their review and improvement. We value your input in helping us enhance our guest experience.
8/10 Buono
Dexter
Viaggio di lavoro
3 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Value was acceptable. Altho Lyft is used in lieu of utiliizing the shuttle van in the parking lot, my lyft to airport at 5AM this morning, was not called. The receptionist made a call at 5AM after discovery that a car and driver never got scheduled. Did not become an issue because I plan to always be early. Some people don't plan like i do and could have been a problem.
Dexter
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 5 apr 2024
Hello Dexter, We apologize for any inconvenience caused by the scheduling oversight. It's important for us to know of any areas requiring improvement to serve all our guests effectively in the future. Your feedback is essential in helping us refine our services for all guests' satisfaction.
10/10 Eccellente
Mary
1 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mary
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 apr 2024
Hello Mary,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
8/10 Buono
David
1 apr 2024
Mi è piaciuto: Pulizia e servizi
Room 125.....everything was great ....except....fix the freaking lock on it and half the time the door wouldnt close behind u leaving it unlocked for anyone to walk in....
David
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 5 apr 2024
Hello David,Thank you for sharing your feedback on your recent stay with us, we appreciate your kind words. We have noted your comments regarding the lock on Room 125 and will address this matter promptly. Guest safety is our top priority, so rest assured we take your concerns seriously.
4/10 Scarso
Norman
25 mar 2024
Non mi è piaciuto: Condizioni e dotazioni della struttura
There was no hot water on Sunday morning and the towels were threadbare.
Norman
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Norman, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we encourage guests to reach out to our management directly for further assistance with any concerns. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
10/10 Eccellente
Matthew
24 mar 2024
Matthew
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 15 apr 2024
Hello Matthew,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon
10/10 Eccellente
amy
Viaggio di gruppo
24 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very friendly. Breakfast options great. Rooms clean and very comfortable
amy
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello amy,We are delighted to hear that you found our staff friendly, enjoyed our breakfast options, and found our rooms clean and comfortable. We appreciate your positive feedback and hope to welcome you back in the future.
10/10 Eccellente
Andrew
24 mar 2024
Andrew
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 apr 2024
Hello Andrew,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
10/10 Eccellente
Brianna
24 mar 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Brianna
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Brianna,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!
8/10 Buono
Darlene
Viaggio con la famiglia
23 mar 2024
Mi è piaciuto: Personale e servizio
It was an ok hotel. The beds were firm. I’d stay again. It was acceptable.
Darlene
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Darlene,We appreciate your feedback on our hotel. We're pleased to hear that you found your stay acceptable and that you would consider staying with us again. We hope to welcome you back in the future for another comfortable experience.
10/10 Eccellente
Andreia
18 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff at the front desk was really nice and help me resolve a problem with my reservation that was with expedia (a third party) the girl was nice and even got me in a room earlier that the check in time. Ill recommend and will be back for sure.
Andreia
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 20 mar 2024
Hello Andreia,We are delighted to hear that our front desk staff provided you with exceptional service and resolved the issue with your reservation. We strive to ensure our guests have a comfortable stay with us. We look forward to welcoming you back in the future.
8/10 Buono
Alycia
17 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great for large groups. Friendly staff. Bathrooms need updates.
Alycia
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Alycia,We appreciate your positive feedback about our staff and suitability for large groups. We take all guest feedback into consideration for future improvements. Thank you for staying with us.
6/10 Soddisfacente
Troy, Manchester
14 mar 2024
Non mi è piaciuto: Pulizia e personale e servizio
Troy
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Troy,We're sorry to hear you had a less than perfect experience during your stay. If you would like to share more details about your visit, please reach out to us directly so we can address any issues. We value your feedback and hope to welcome you back in the future for an improved stay.
10/10 Eccellente
Troy
Viaggio con la famiglia
12 mar 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The breakfast was the best in town!!!! I didn't like how the barged in my room because we overslept till 12. I was naked and they still didn't csre
Troy
Soggiorno di 4 notti a febbraio 2024
Risposta di Manager, il giorno 15 mar 2024
Hello Troy,We're thrilled you enjoyed our breakfast offerings! I'm sorry to hear about your experience with housekeeping; we appreciate your feedback for improving our services. Rest assured your comments will be shared with the team for review and training purposes. Thank you for choosing to stay with us.
10/10 Eccellente
Valerie
Viaggio di lavoro
12 mar 2024
Mi è piaciuto: Servizi
Easy to get to room quiet
Valerie
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 15 mar 2024
Hello Valerie,We're pleased to hear you found your room quiet and convenient. Should you require further assistance or have any feedback, please don't hesitate to reach out to our management team.
10/10 Eccellente
Christine
Viaggio di lavoro, Viaggio con la famiglia
11 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We arrived late and left early but the pool hours still allowed for a swim and the pool area was clean, as was the room itself. Pleasant staff as well.
Christine
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 15 mar 2024
Hello Christine,We are delighted to hear that you enjoyed your brief stay with us! It's great to know that you were able to relax with a swim and found our pool area and room clean. Our team strives to provide exceptional service, and your kind words are truly appreciated. Thank you for taking the time to share your experience with us.
6/10 Soddisfacente
Paul
10 mar 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff was great. The building and property in general were delapidated. I had to swith rooms because the hitter didnt work. And both rooms had doors that wouldnt close unless you shoved them. The property was clean and the staff tried. The management doesnt seem to care about the physical condition of the hotel. Cookies in the lobby dont make up for having to change rooms at midnight because the heater doesnt work.
Paul
Soggiorno di 10 notti a febbraio 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Paul, We appreciate your kind words about our staff and cleanliness. We apologize for any inconvenience you experienced and encourage guests to reach out to management directly with any concerns. Your feedback helps us improve our guests' experiences, and we are working diligently to enhance our property for future stays. Thank you for bringing these matters to our attention.
10/10 Eccellente
Carolyn
10 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We will definitely stay there again.
Carolyn
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 12 mar 2024
Hello Carolyn,We are delighted to hear that you had a positive experience during your stay with us. It would be our pleasure to welcome you back in the future. Should you have any feedback or requests, please do not hesitate to contact our management team directly.
4/10 Scarso
Tara
Viaggio con la famiglia
29 feb 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I booked this hotel as it was close to the airport and we had an early flight. Online this facility said it had a restaurant and pool which would be perfect for the kids. However, after checking in and finding the room we discovered there wasn’t a restaurant only a place for a continental breakfast, the facility was very dated and not clean, the pool was murky and the room we were staying in hadn’t been fully cleaned.
Tara
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 2 mar 2024
Hello Tara, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Guest satisfaction is important to us, we recommend sharing your concerns directly with hotel management for further assistance and to ensure a more pleasant stay in the future.
8/10 Buono
Jill
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jill
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 29 feb 2024
Hello Jill, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
10/10 Eccellente
jennifer
Viaggio con la famiglia
25 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was nice with the property the one thing is the jetted tub should have more hot water for it to fill up that's my only complaint otherwise the room was perfect and the stay was great
jennifer
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 25 feb 2024
Hello jennifer,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found the room to be perfect. Your comments regarding the jetted tub will be shared with our team to ensure we continue to provide the best experience for our guests. We appreciate your input and hope to welcome you back again in the future.
6/10 Soddisfacente
Tammie
Viaggio di coppia
18 feb 2024
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
There were children running up and down the hallway at 11:30 at night and no hot water the day we checked in and the day we checked out. When we brought it to the attn of the front desk person she stated “yea we had a lot of people enjoying the hot tub last so it was all used up”
Tammie
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 21 feb 2024
Hello Tammie, We're sorry to hear about the disturbances you encountered during your stay. Guest feedback is valuable, and we will address these matters internally. For any future concerns, please make sure to inform our team directly for immediate assistance. Thank you for bringing this to our attention.
8/10 Buono
Jennifer, Mansfield
Viaggio di coppia
18 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We felt for the price, the value was well worth it. The complementry coffee, cookies and breakfast provided during our stay were very nice. Location of the pool and lack of supervision was our only complaint really. There was trash, towels and reckless kids when we tried to enjoy some downtime. Beds were comfy, room was efficient, hotel lobby was decorative and styled nice. Staff we interacted with were friendly. The lady when we checked in at nighttime was also the one who checked us out the following morning, definitely worked multiple shifts but was very welcoming and pleasant.
Jennifer
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 21 feb 2024
Hello Jennifer, We are pleased to hear that you found value in your stay and enjoyed the amenities provided. We appreciate your feedback regarding the pool area and will address this with our team. It's great to hear you found the beds comfortable, the room efficient, and the hotel lobby well-styled. Our staff prides themselves on being friendly and welcoming, we are glad you had positive interactions with them during your stay. Thank you for sharing your experience with us.
10/10 Eccellente
BRENDA J
Viaggio con la famiglia
18 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Alisha was a pleasure to meet. Friendly and professional! Offered information that was useful. Nice stay, nice staff, nice facility.
BRENDA J
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 feb 2024
Hello BRENDA J,We are delighted to hear that you had a pleasant experience with Alisha and found our staff and facilities to your liking. Your kind words motivate us to continue providing exceptional service to all our guests. Thank you for taking the time to share your feedback!
10/10 Eccellente
Renee
15 feb 2024
Renee
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Renee,We're glad to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.
10/10 Eccellente
Diane
Viaggio con la famiglia
12 feb 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
The staff was great. Services were on point. Met my expectations
Diane
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 14 feb 2024
Hello Diane,Thank you for sharing your positive experience with our staff and services. We strive to meet our guests' expectations and it's wonderful to hear that we succeeded in doing so during your stay. We appreciate your feedback and look forward to welcoming you back in the future.
10/10 Eccellente
William
Viaggio di coppia
12 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable and convenient
William
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 14 feb 2024
Hello William,Thank you for sharing your feedback with us. We're delighted to hear that you found your stay comfortable and convenient. We strive to provide a pleasant experience for all our guests and we appreciate your kind words. If there's anything else we can assist you with, please feel free to reach out.
10/10 Eccellente
Alexander
10 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Alexander
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 13 feb 2024
Hello Alexander,We are thrilled to hear that you had a wonderful stay at our hotel! Our team strives to provide exceptional service to all our guests and we are delighted to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future.
10/10 Eccellente
Brent
4 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Brent
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Brent,Thank you for choosing our hotel for your stay! We truly appreciate your positive rating and are delighted to hear that you had a great experience with us. Should you have any further comments or feedback, please feel free to reach out to us directly. We look forward to welcoming you again in the future.
10/10 Eccellente
Corey
Viaggio di coppia
1 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Other then some missed vacuuming our stay was pleasant and easy. Front desk staff were nice. Easy parking for uhaul
Corey
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 2 feb 2024
Hello Corey,Thank you for your feedback on your recent stay with us. We're glad to hear that you found your overall experience to be pleasant and convenient. We appreciate your kind words about our front desk staff and the easy parking for your Uhaul. We apologize for the oversight with the vacuuming and will address this with our housekeeping team. We hope to welcome you back in the future for an even better stay.
10/10 Eccellente
Elizabeth
31 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When the front desk person informed me that the shuttle service was unavailable, she immediately arranged a taxi for me. This seems straightforward, but at 11:45pm on a freezing night in January, it was a godsend!! Thank you, Lydia, for your courtesy, empathy, and professionalism.
Elizabeth
Soggiorno di 1 notte a gennaio 2024
Risposta di Lydia , il giorno 31 gen 2024
I'm glad I was able to help you get to the hotel for your reservation. I always try my best to do as much as I can to accommodate everyone. Hope you enjoyed your stay! Come back again soon!
8/10 Buono
ELLEN JANE
30 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
ELLEN JANE
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 3 feb 2024
Hello ELLEN JANE, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
8/10 Buono
NancyLynn
Viaggio con la famiglia
29 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
NancyLynn
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 31 gen 2024
Hello NancyLynn,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled that you enjoyed your experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back again in the future.
8/10 Buono
Penny J
28 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel is nice. We went for hot tub and pool and got a call the day of the reservation that they werent working and it was too late to cancel
Penny J
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 1 feb 2024
Hello Penny J,Thank you for choosing our hotel for your stay. We apologize for any inconvenience you experienced with the hot tub and pool. We strive to ensure all amenities are available; however, unforeseen maintenance issues can occur. We appreciate your understanding and hope you had a pleasant overall stay with us.
8/10 Buono
david
Viaggio con la famiglia
28 gen 2024
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Good bed, bad breakfast!
The bed was good. Temperature of the room difficult to control. Too hot for me. Breakfast food was about the worst I’ve ever seen for that kind of self serve breakfast. So called scrambled eggs discharged from a plastic bag, etc overall the place was okay but don’t expect to eat much
david
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 28 gen 2024
Hello david,Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfortable. We apologize for any inconvenience caused by the difficulty in controlling the room temperature. Regarding breakfast, we appreciate your comments and will take them into consideration for future improvements. We appreciate your overall satisfaction with your stay and hope to have the chance to welcome you back in the future.
10/10 Eccellente
Christine
27 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Christine
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 29 gen 2024
Hello Christine,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service to all our guests and we are thrilled that we were able to exceed your expectations. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again in the future!
10/10 Eccellente
Donald
23 gen 2024
Donald
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello Donald,We are thrilled to hear that you had a fantastic experience during your stay! Our team works hard to provide exceptional service and create memorable stays for our guests. We hope to welcome you back soon!
8/10 Buono
Thomas
Viaggio di gruppo
23 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Their coffee, fruit, cookies setup off hours is second to none in my travel experience.
Thomas
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Thomas, Thank you for your compliments on our coffee, fruit, and cookies setup. We are delighted to hear that it exceeded your expectations and made a positive impression during your stay with us. Your feedback is truly appreciated and we hope to welcome you back soon for another exceptional experience.
6/10 Soddisfacente
Ryan
Viaggio di coppia
22 gen 2024
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The lady at the desk was very nice upon check in and I went to the room which 2 of the lamps had burnt out light bulbs. No extra linens and when I requested a few blankets because the room was cold, and the wall unit thermometer didn’t work, the man at the desk told me “well it’s Saturday and house keeping is short so we don’t have any more blankets.” And when I asked if someone could show me how to turn on the thermometer he told me it was either the wall unit or the other unit by the window that controls the heat. Nothing about that cold dark 1st story room down the hall from the banquet room should cost 390 after tax. But it is what it is and I won’t be returning again.
Ryan
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Ryan, Thank you for your feedback. We apologize for the inconvenience you experienced with the lamps and the availability of extra linens during your stay. Our staff strives to provide excellent service, and we are sorry if their response did not meet your expectations. We appreciate you bringing these issues to our attention, and we will address them with our team to ensure a better experience for our future guests. If you have any further concerns, please contact our management directly. We value your feedback and hope to have the opportunity to welcome you back in the future.
10/10 Eccellente
DAVID
19 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice stay. Good room. Heat was an issue. New heaters were installed and thermostat did not work. Called front desk and they said maintenance said to adjust floor model not thermostat. Quick response but a lack of communication. Otherwise recommend.
DAVID
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello DAVID,Thank you for sharing your experience with us. We appreciate your recommendation and are glad to hear that you had a nice stay and enjoyed your room. We apologize for any inconvenience caused by the issue with the heaters and the lack of communication. Your feedback will be shared with our team to ensure better coordination in the future. We hope to welcome you back again in the future for an even better experience.
10/10 Eccellente
Stewart
18 gen 2024
Stewart
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Stewart,We are delighted to hear that you had a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service to all of our guests. Should you have any further feedback or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.