Interni

Recensioni per Hilton Garden Inn Manchester Emirates Old Trafford

3.5 out of 5
Hilton Garden Inn Manchester Emirates Old Trafford
Talbot Road, Old Trafford, Manchester, England

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 689 su 1004 recensioni" "
Valutazione di 8 - Buono. 227 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 46 su 1004 recensioni" "
Valutazione di 4 - Scarso. 17 su 1004 recensioni" "
Valutazione di 2 - Terribile. 25 su 1004 recensioni" "

9,6/10

Pulizia

9,4/10

Personale e servizio

9,0/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
OTTIMA STRUTTURA, VICINA ALLA FERMATA DEL TRAM, BUONA LA PULIZIA, OTTIME LE CAMERE E LA COLAZIONE
Soggiorno di 3 notti a marzo 2019
Risposta di Matthew, il giorno 7 mar 2019
Thank you for the review and comments. We are so happy you enjoyed your stay with us and hope to see you again soon

10/10 Eccellente

Charlotte

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The cleanest hotel I've ever stayed in. I checked in a 1am with no issues, staff were nice. Parking easy, quiet room. Highly recommend
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Ross

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Colin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024

6/10 Soddisfacente

Laura

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
The car park attendants are really friendly! The hotel room was big, clean and the shower space was great. The fridge didn't work though. In the morning, we asked reception for some water and the receptionist directed us to the toilets which is disgraceful. I appreciate the bar was closed as it was breakfast time, but tap water should still be available. Thankfully his colleague got us some water after I asked a third time. How any hotel thinks it is acceptable to direct guests (or even non-guests) to the hotel lobby toilets for drinking water is beyond me!
Soggiorno di 1 notte a maggio 2024

6/10 Soddisfacente

Allan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Staff were Excellent and really helpful especially Phillip. We had a problem with the AC, first night was uncomfortably hot in the room AC had no option to be set lower than 19 degrees( I put my heating off at 18 degrees at home) the room was at 23 when we left for breakfast. We left it running whilst we were out hoping it would cool the room, we arrived back to find the room at 25 degrees. Called reception and were given the option to move to a room which a balcony so we could sleep with the door open. Overall hotel was lovely, clean, handy for city centre etc, amazing staff but let down by a relatively minor detail. Yes it was warm this weekend but not everybody like a roasting room, to have no option to set AC below 19 degrees is ridiculous.
Soggiorno di 2 notti a maggio 2024

8/10 Buono

Mark

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Only issues were the cleanliness of the room. There was hair on the wall of the shower which I cleaned. Obviously no inspection of the cleaners was done as this would have been picked up. The shower head was poor as the water wasnt at all powerful even if you changed the settings. I also think the drain in the shower needs attention as the water took an age to drain. Apart from that we had a lovely time. The people were great and the hotel was ideally placed. Shame there was no cricket on for me to watch.
Soggiorno di 2 notti a maggio 2024

8/10 Buono

Adam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel, very clean and new. Good location and facilities. The only gripe was that we were allocated an accessible room and the shower was a nightmare - water went everywhere and not much room.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Heather

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good for an overnight stay
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Carolyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy walk to Old Trafford Stadium, tram stop in back for easy exploration & on site restaurant is good. Perfect for a weekend stay to attend a Manchester United home game.
Soggiorno di 3 notti ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
We're delighted to hear that you enjoyed your stay with us and found our location convenient for attending a Manchester United home game and exploring the area via the nearby tram stop. It's wonderful to know that you also appreciated our on-site restaurant. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

8/10 Buono

Melinda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was clean, however a decorative panel on the bed fell off onto my foot when I pulled the duvet open. I’m sure this was a one-off accident, and the team noted the need for repair. Great location with secure parking. Comfortable room.
Soggiorno di 1 notte a maggio 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for your feedback, and we apologize for the incident with the decorative panel. We're glad to hear that our team promptly addressed the issue and noted the need for repair. It's great to know that you found the room clean, comfortable, and that you appreciated our secure parking and location. We strive to provide a safe and comfortable environment for all our guests, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future!

10/10 Eccellente

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice clean and modern hotel overlooking old traffic cricket ground.
Soggiorno di 1 notte a maggio 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, modern, and with a great view overlooking Old Trafford cricket ground. Providing a comfortable and enjoyable experience for our guests is always our top priority, and we're glad to know that we met your expectations. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another great stay in the future!

6/10 Soddisfacente

Ginette

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was a lovely experience,nice view of the cricket ground lovely staff
Soggiorno di 1 notte a maggio 2024
Risposta di Jason, il giorno 17 mag 2024
We're thrilled to hear that you had a lovely experience during your stay with us! It's fantastic that you enjoyed the view of the cricket ground and found our staff to be lovely. Creating memorable experiences for our guests is what we strive for, and your feedback is greatly appreciated. If you have any additional comments or if there's anything else we can do to enhance your future stays, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable visit!

10/10 Eccellente

David

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nice stat thanks
Soggiorno di 2 notti ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Eccellente

Fiona

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Can’t fault this hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
We're thrilled to hear that you had such a wonderful experience at our hotel! Providing excellent service and accommodations to our guests is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic experience in the future!

8/10 Buono

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Lovely hotel although our room had scuff marks on the wall & decor hanging off
Soggiorno di 1 notte a maggio 2024
Risposta di Jason, il giorno 17 mag 2024
We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Maintaining high standards of cleanliness and room upkeep is important to us, and we're sorry to hear that your room didn't meet expectations in this regard. Please rest assured that we will address these issues promptly to ensure that future guests have a more enjoyable experience. If there's anything else we can do to make it up to you or assist you further, please don't hesitate to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 Eccellente

Sherelyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was used for work weekend stay. Was a good choice for booking for me and my son
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
We're glad to hear that our hotel was a good choice for your work weekend stay with your son. If there's anything specific you enjoyed or anything we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Eccellente

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice stay thanks
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
You're welcome! We're delighted to hear that you enjoyed your stay. If there's anything else we can assist you with or if you have any feedback to share, feel free to reach out. We hope to have the pleasure of hosting you again in the future!

10/10 Eccellente

Aran

Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Eccellente

Jamie

Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Eccellente

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel clean and tidy throughout staff are friendly and pleasant but a lot of building work going on around the hotel at the moment which isn't the hotels fault but can get noisy and dirty outside
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
It's great to hear that you enjoyed your stay at the hotel and found it clean and tidy, with friendly staff. However, I understand that ongoing construction work nearby could be disruptive. While it's unfortunate that this is impacting your experience, it's good to know that it's not within the hotel's control. Hopefully, once the construction is complete, it will improve the overall environment around the hotel. If there's anything else you need assistance with or if you have any further feedback, feel free to let me know!

10/10 Eccellente

Nicole

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
So close to old Trafford and the Tram! Room was clean and quiet. The staff were so friendly and helpful. Would stay over and over again!
Soggiorno di 4 notti ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
It sounds like you had a wonderful experience at the hotel! Being close to Old Trafford and the tram station must have been very convenient for your stay. I'm glad to hear that the room was clean and quiet, and that the staff were friendly and helpful throughout your visit. It's always nice to find a place where you feel comfortable and well taken care of. If you ever decide to stay again or if you have any other questions or requests, just let me know—I'm here to help!

8/10 Buono

Macy

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
really good customer service
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
Excellent customer service can truly elevate a hotel experience, making guests feel valued and well taken care of. It sounds like you had a positive interaction with the staff. Whether it was helpful assistance or friendly interactions, good customer service can leave a lasting impression. If you have any more details to share about your experience or if there's anything else you'd like to discuss, feel free to let me know!

10/10 Eccellente

Sarah

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

8/10 Buono

Hayan, Doha

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you. It was a nice and pleasant stay.
Soggiorno di 6 notti ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
You're very welcome! We're delighted to hear that you had a nice and pleasant stay with us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future. Safe travels!

2/10 Terribile

Baz

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
Extremely rude and untrained staff. Double charged and after arguing, showing bank statements and a lot of back and forth finally got them to refund the double charge. The worse staff I’ve ever had the displeasure of interacting with. Extremely disrespectful and unprofessional.
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
I'm sorry to hear about your unpleasant experience with our staff. This certainly does not reflect the level of service we aim to provide. We'll address this with our team to ensure that all guests are treated with the professionalism and respect they deserve. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Eccellente

Shauna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay to be near Manchester United games! Easy walk. Great staff. Super busy and they were polite and fast with check in and food. Also, free washer and dryer!
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for choosing to stay with us and for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay and that our proximity to Manchester United games, efficient staff, and complimentary laundry facilities made your experience even better.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place
Soggiorno di 1 notte ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us.If you have any feedback or suggestions on how we can make your next stay even better, please feel free to let us know. We're always looking for ways to improve and provide an even greater experience for our guests.We look forward to welcoming you back in the future!

10/10 Eccellente

akintunde

Soggiorno di 2 notti ad aprile 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Eccellente

Ramon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely loved the hotel! Walking distance to Old Trafford Man U stadium. Light rail just outside hotel. Laundry, cricket. Food was also good. Great experience. The shower and beds were great too!!
Soggiorno di 2 notti a marzo 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you so much for your wonderful review! We're delighted to hear that you absolutely loved your experience at our hotel.It's fantastic to know that our convenient location, within walking distance to Old Trafford Man U stadium and with the light rail just outside the hotel, added to the enjoyment of your stay. We're also thrilled that you found our facilities, including the laundry and cricket amenities, to be to your liking.We're especially pleased that you enjoyed the food and found our beds and showers to be great. Ensuring our guests' comfort is paramount to us, and we're glad we succeeded in providing you with a memorable experience.We hope to have the pleasure of welcoming you back for another excellent stay in the future. If there's anything we can assist you with in the meantime, please don't hesitate to let us know.

8/10 Buono

Gina

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Perfect place for a quick stay. Have no complaints, met all our needs.
Soggiorno di 2 notti a marzo 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for your kind words! We're thrilled to hear that you had a perfect stay with us and that we met all your needs during your visit.Providing our guests with a comfortable and hassle-free experience is always our top priority, and we're delighted that we succeeded in doing so during your time at [Hotel Name].Should your travels bring you back to the area, we would love to have the opportunity to welcome you again for another enjoyable stay. If there's anything we can assist you with in the future, please feel free to reach out to us.

10/10 Eccellente

Robyn

Soggiorno di 1 notte a marzo 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Eccellente

Aubrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Jason, il giorno 17 mag 2024
Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable weekend in the future!

10/10 Eccellente

Christopher

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent venue
Soggiorno di 1 notte a marzo 2024
Risposta di Jason, il giorno 26 mar 2024
Thanks for your review!

10/10 Eccellente

Terry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Brilliant hotel highly recommend
Soggiorno di 1 notte a marzo 2024
Risposta di Jason, il giorno 26 mar 2024
Thanks for your review!

8/10 Buono

Kirsty

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Jason, il giorno 26 mar 2024
Thanks for your review!

6/10 Soddisfacente

Lorna, WORKSOP

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Staff very helpful, but i think overall very overpriced for what you get, i have stayed in better budget hotels. Stayed in room 558 - king pitch suite costing £268 (no breakfast) positives: it was my birthday & was left a lovely small plate with a strawberry & 2 tiny cakes, lovely view of the pitch, balcony, decorated nice especially if you like cricket, shampoo etc provided. staff very welcoming, free parking. Unfortunately alot more negatives - especially given the price: room not cleaned to a high standard, we had M&M's on the floor, quite dusty on pictures etc, no water in the room, they provide a fridge, yet do no put anything in, at that price i would expect from a hilton 2 bottles of water, i did ask for water & it was provided, but it felt like i was asking for a bottle of champagne in the room, very unhappy with the bed, sold as a king size, absolutely is not, tat was the main reeson i booked this room for a king bed, also very firm, which is personal preference. air con, well all i can say is rubbish, its not great, and then in the middle of the night on a few occasions sounded like a jet tacking off when it eventually kicks in. Breakfast, i asked for poached eggs, which they cooked perfect, but where awful as cooked in so much vinegar that is all you could taste, was great they accommodated this & would of been great if they eased of the vinegar. although we had a balcony, no chairs so couldn't use it. flannels in room had makeup on them overall disappointing
Soggiorno di 1 notte a marzo 2024
Risposta di Front Office Team, il giorno 7 mar 2024
Thanks for taking the time to post your views online!

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My wife stayed here on her own for the week, I have spoken to the hotel on a couple of occasions to sort bits and pieces out and they have been amazing. A massive shout out to Philip (or Philipe?) who I have spoken to, he is an asset to the Hilton chain.
Soggiorno di 4 notti a febbraio 2024
Risposta di Front Office Team, il giorno 7 mar 2024
Thanks for taking the time to post your views online!

10/10 Eccellente

Caris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice to have free parking!
Soggiorno di 1 notte a marzo 2024
Risposta di Front Office Team, il giorno 7 mar 2024
Thanks for taking the time to post your views online!

8/10 Buono

Jonathan

Viaggio con la famiglia
Great location and the view from the room over the cricket pitch was fantastic !
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Office Team, il giorno 7 mar 2024
Thanks for taking the time to post your views online!

10/10 Eccellente

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very close to MU Old Trafford and only 5 mins walk. Excellent location for MU fans watching game
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Office Team, il giorno 7 mar 2024
Thanks for taking the time to post your views online!

10/10 Eccellente

Abraham

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Front Office Team, il giorno 7 mar 2024
Thanks for taking the time to post your views online!

10/10 Eccellente

Saleem

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
great location
friendly staff free carparking nice clean room tidy and looking new nice breakfast and dinner welcoming mini cakes left in bedroom nice surprise attention to detail very nice customer care will return back again. thank you
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Office Team, il giorno 7 mar 2024
Thanks for taking the time to post your views online!

10/10 Eccellente

David

Viaggio di lavoro
Nice room , friendly staff
Soggiorno di 1 notte a febbraio 2024
Risposta di HGI Team, il giorno 21 feb 2024
Thanks for taking the time to post a review online

2/10 Terribile

Luke

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Office Team, il giorno 19 feb 2024
Thanks for posting your views online

6/10 Soddisfacente

Mark

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Office Manager, il giorno 19 feb 2024
Thanks for posting your views online.

10/10 Eccellente

Ibraheem

Soggiorno di 2 notti a febbraio 2024
Risposta di Jason, il giorno 26 mar 2024
Thanks for your review!

10/10 Eccellente

Lena

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really great rooms. Great views
Risposta di Front office team , il giorno 19 feb 2024
Thanks for posting your views online.

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome
Delight with service provided
Soggiorno di 1 notte a febbraio 2024
Risposta di Front Office Team, il giorno 16 feb 2024
Thanks for taking the time to post a review online.