Hall

Recensioni per The Lowry Hotel

5 out of 5
The Lowry Hotel
50 Dearmans Place, Manchester, England

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 690 su 999 recensioni" "
Valutazione di 8 - Buono. 181 su 999 recensioni" "
Valutazione di 6 - Soddisfacente. 73 su 999 recensioni" "
Valutazione di 4 - Scarso. 30 su 999 recensioni" "
Valutazione di 2 - Terribile. 25 su 999 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

8,8/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastico
Struttura molto bella e completa. Camera enorme al 5° piano con vista sul canale, molto silenziosa. Pulizia scrupolosa e attenzione per il cliente. Ottima posizione. Ottimo rapporto qualità prezzo.
Soggiorno di 2 notti a giugno 2019
Risposta di The Lowry Hotel, il giorno 10 giu 2019
Grazie per aver inviato una modifica. Siamo lieti di leggere i vostri commenti positivi per quanto riguarda il vostro soggiorno. Ti ringraziamo per aver dedicato del tempo per fornire un feedback e non vediamo l'ora di ospitarti di nuovo molto presto. Cordiali saluti Il Lowry Hotel

10/10 Eccellente

Kane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely all around. Fantastic beds!
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 29 apr 2024
Dear Kane,Thank you for your kind comments and please you had a great stay.We hope to see you back again soon.best regards,Alistair

10/10 Eccellente

Carlos

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Un buen hotel para quedarse en Manchester
Soggiorno di 4 notti ad aprile 2024
Risposta di Declan McDermott, il giorno 15 apr 2024
Dear Carlos,Thank you for you five star review. We look forward to welcoming you back to The Lowry Hotel in the near future.Kind Regards,Declan McDermottGuest Experience Ambassador

10/10 Eccellente

Katherine

Viaggio di coppia
Mi è piaciuto: Pulizia
Amazing service and quality. Would absolutely stay again. Thank you so much
Soggiorno di 1 notte ad aprile 2024
Risposta di Director of Operations, il giorno 15 apr 2024
Dear Katherine,Thank you for your kind comments and hope to see you back at the Lowry Hotel soon.Best regards,Alistair

8/10 Buono

Craig

Soggiorno di 1 notte ad aprile 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 27 apr 2024
Dear Craig, Thank you very much for the wonderful review on your recent stay at The Lowry Hotel.We hope to see you again soon.Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Leanne

Soggiorno di 2 notti a marzo 2024
Risposta di Director of Operations, il giorno 19 apr 2024
Thank you for your kind rating.We hope to see you back agaain soon,Best regards,Alistair

10/10 Eccellente

Steve

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient comfortable nice big rooms
Soggiorno di 2 notti a marzo 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 27 mar 2024
Dear Steve,Thank you very much for the five star feedback. It brings us immense joy to hear that you found your experience with us convenient, comfortable, and enjoyable.We hope to see you again soon. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Mark

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place
Soggiorno di 1 notte a marzo 2024
Risposta di Director of Operations, il giorno 25 mar 2024
Dear Mark,Thank you for your kind review and hope to see you back again soon.Best regards,Alistair

10/10 Eccellente

Angela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is an excellent hotel. Very welcoming. Nothingcwas too much trouble. All staff very pleasant. Breakfast delicious
Soggiorno di 2 notti a marzo 2024
Risposta di Director of Operations, il giorno 25 mar 2024
Dear Angela,Thank you for your lovely comments.I do hope we see you back at The Lowry Hotel again soon.Best regards,Alistair

10/10 Eccellente

Suzanne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a lovely hotel. Staff very friendly and the room very comfortable
Soggiorno di 1 notte a marzo 2024
Risposta di Director of Operations, il giorno 22 mar 2024
Dear Suzanne,Thank you for your kind comments.The team and I hope to welcome you back soon.best regards,Alistair

4/10 Scarso

Luke

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Front of house manager was rude and refused to give vip upgrade and then tried to sell me one. Didn’t offer any other perks and just generally rude. Honestly it’s left a sour taste in my mouth about this hotel
Soggiorno di 1 notte a marzo 2024
Risposta di Director of Operations, il giorno 22 mar 2024
Dear Luke,I am sorry to hear your feedback. I have looked into the matter and can advise that when you arrived (1pm), we did not have any of our Executive rooms available due to a large group who had pre arranged a late check out. The only other available rooms at the time were suites, which would not ordinarily be given as complimentary upgrade. Hence, Front of house manager offered at a fee.However, it does appear that the matter could have been handled better, and I have discussed this with them.Again, I am sorry if this somewhat marred your experience, and hope you will consider returning to the hotel in future.Best regards,Alistair

10/10 Eccellente

Lee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lovely, kind and warm staff all down to earth, a few of the young men are a bit cocky but apart from that this is probably one of / if not the best place to stay in Manchester. My only feedback is that the cheaper rooms are very tired and basic, it’s worth the money for upgrades.
Soggiorno di 1 notte a marzo 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 2 mar 2024
Dear Lee, Thank you for taking the time to write this great review! Your comments about our team are duly noted, we appreciate your feedback as this helps us to improve. We are so glad that you think The Lowry Hotel is the best place to stay in Manchester and we hope to welcome you back again in the future. Warm Regards,Hayley KitchenGuest Experience Manager

8/10 Buono

Roger, Lymington

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Staff service inconsistent; sometimes great, sometimes very poor ( especially in the Bar). Great breakfast though !!
Soggiorno di 3 notti a febbraio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 29 feb 2024
Dear Roger, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our breakfast offerings and found them to your liking. We pride ourselves on providing a great start to the day for our guests, and it’s wonderful to know we met your expectations in this area.We are, however, truly sorry to hear about the inconsistencies you experienced with our service, especially in the bar area. Please accept our sincerest apologies for any inconvenience this may have caused. We understand how important a friendly and efficient service is to the overall guest experience. Your comments have been shared with our team to ensure we address these inconsistencies and implement improvements where necessary.Thank you once again for your feedback. We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager

8/10 Buono

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice big room, ideal location
Soggiorno di 1 notte a febbraio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 29 feb 2024
Dear Mark, Thank you so much for taking the time to share your experience with us! We're thrilled to hear you enjoyed the spaciousness of your room and found our location ideal for your needs. It's always our goal to provide a comfortable and convenient base for our guests to explore the area or relax in peace.We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager

8/10 Buono

Khalid

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Conveniently located hotel with comfortable spacious rooms with good dedicated secure parking and nice staff.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 25 feb 2024
Dear Khalid,Thank you for taking the time to provide feedback! We're pleased to hear that you found our hotel convenient, with comfortable and spacious rooms, secure parking, and friendly staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay!Warm Regards,Hayley Kitchen

8/10 Buono

Claire

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the property and especially the rooms were fab!! however the surrounding area was not great! the fact there was no pool and a small bar surprised me it was a 5star but a lovely breakfast and beds were amazing. would stay again
Soggiorno di 1 notte a febbraio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 25 feb 2024
Dear Claire,Thank you for sharing your experience with us! We're delighted to hear that you found our property and rooms to be fantastic. While the surrounding area may not have been what you expected, we're glad that you still had an overall delightful stay. Regarding the amenities, we appreciate your feedback on the pool and bar size. Nonetheless, we're pleased that you enjoyed our exceptional breakfast and found our beds incredibly comfortable. Your positive comments mean a lot to us, and we'd love to welcome you back for another stay in the future!Warm Regards,Hayley Kitchen

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super stay
Super stay. 5/10 minute walk to most parts of the city centre. Parking is £25 a day, opposite the hotel.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear Guest Thank you for sharing your experience! We're pleased you enjoyed your stay and found our location convenient for exploring the city center. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Hayley Kitchen

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Just a brilliant hotel stay. Fabulous staff and very nice rooms. I just wish the hotel still did a fresh hot breakfast, rather than a help yourself buffet. Thats the only let down
Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear Guest,Thank you for your kind words! We're delighted you had a brilliant stay with us and enjoyed our wonderful staff and rooms. We understand your preference for a fresh hot breakfast and appreciate your feedback. We'll certainly take it into consideration as we aim to enhance our guest experience. We look forward to welcoming you back for another memorable stay soon!Warm regards,Hayley Kitchen

10/10 Eccellente

kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear kevin,Thank you for the 10/10 rating! We're glad you had a wonderful experience. Can't wait to have you back!Warm regards,Hayley Kitchen

10/10 Eccellente

Christopher

Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear Christopher,Thank you scoring us so highly! We're delighted you had a great experience. Looking forward to hosting you again!Warm regards,Hayley Kitchen

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear Andrew,We appreciate the perfect rating! Delighted you had a fantastic time. See you again soon!Warm regards,Hayley Kitchen

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 21 mar 2024
Dear Jason, Thank you very much for the five star review on your recent stay at The Lowry Hotel. We hope to see you again soon. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Martin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear Martin, Thank you for the perfect rating! We're thrilled you enjoyed your stay. We hope to welcome you back soon!Warm regards,Hayley Kitchen

10/10 Eccellente

Andy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel - Poor Breakfast
The hotel was perfectly situated for us - the greeting was very nice, we arrived early and managed to get into our rooms earlier than expected. Rooms very modern. The Breakfast was a disappointment, we opted for the buffet after being told it would take 40 mins to cook anything from the menu, the buffet was empty and the food that arrived wasn't warm. i raised this when we checked out this was acknowledged by the receptionist, i was told it was very busy. i will stay at this hotel again but wouldn't have the breakfast, within five minutes walk loads of eateries.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear Andy,Thank you for sharing your experience with us. We're delighted to hear that our hotel's location and the early check-in enhanced your stay. However, we're truly sorry to learn about your disappointing breakfast experience. Providing quality meals is important to us, and it's disheartening to hear that we fell short on this occasion. Your feedback is invaluable, and we will address this issue with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide a better dining experience in the future. Thank you for choosing our hotel!Warm regards,Hayley Kitchen

10/10 Eccellente

Paul

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A great stay
Great hotel, perfect location for my needs. Very friendly and professional staff. Spotlessly clean room with good facilities…can’t fault it!
Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear Paul, Thank you for your fantastic review! We're thrilled to hear that that you enjoyed our convenient location. Providing friendly and professional service, along with spotlessly clean rooms and good facilities, is our priority, and we're delighted that our hotel met your needs perfectly.Warm regards,Hayley Kitchen

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent hotel and restaurant. Expensive but you get what you pay for. A birthday treat
Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear Andrew, Thank you for sharing your experience! We're delighted you enjoyed your birthday treat with us. We strive to offer exceptional service and cuisine worthy of celebration. Looking forward to welcoming you back for more memorable occasions in the future!Warm regards, Hayley Kitchen

8/10 Buono

Hassam

Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear Hassam,Thank you for taking the time to review your stay! We are overjoyed that you had a fantastic stay and hope to welcome you back again in the future.Warm regards,Hayley Kitchen

10/10 Eccellente

Nicholas

Soggiorno di 1 notte a gennaio 2024
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 5 feb 2024
Dear Nicholas, Thank you very much for your wonderful feedback. We hope to see you again soon!Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Melissa K

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Luke at the front desk and Mo were fabulous - the staff was more than accommodative, helpful and welcoming. Would definitely stay there again.
Soggiorno di 5 notti a dicembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 6 feb 2024
Dear Melissa K,Thank you for your wonderful feedback! We're thrilled to hear that Luke and Mo provided you with exceptional service during your stay. Our team takes great pride in being accommodating, helpful, and welcoming to all our guests. We can't wait to welcome you back for another fantastic stay in the future!Warm regards,Hayley Kitchen

10/10 Eccellente

hennah

Soggiorno di 1 notte a dicembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 1 gen 2024
Dear hennah, Thank you very much for the five star review!We cannot wait to welcome you back soon.Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pleasant service, brilliant room, great location.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 31 dic 2023
Dear James, Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a pleasant experience, found the room brilliant, and enjoyed our great location.Creating positive and memorable experiences for our guests is our goal, and we're pleased to know that we met your expectations. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay. Warm Regards, Hayley KitchenGuest Experience Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Everything excellent except the television didn’t work. We were compensated with free cocktails.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 24 dic 2023
Dear Guest, Thank you very much for the wonderful review!We apologise about your experience with the TV, our team are working hard to rectify this issue. We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Rachel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was great and concierge were incredibly helpful
Soggiorno di 1 notte a dicembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 24 dic 2023
Dear Rachel, Thank you very much for the wonderful review!It's great to see you enjoyed every aspect of your stay. We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager

8/10 Buono

Kevin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have stayed at the Lowry regularly for the past 20 years . However during the recent room refurbishments the Baths have now been taken out of the rooms and replaced with rainwater showers only . This is unfortunately a big disappointment to me as I used to love soaking in a Hot sunken bath .
Soggiorno di 1 notte a dicembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 24 dic 2023
Dear Kevin, Thank you for being a loyal guest at The Lowry for the past 20 years, and we truly appreciate your feedback regarding the recent room refurbishments. Guest feedback is invaluable to us, and we take your comments seriously. We will certainly review this aspect of the room refurbishments.We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Martin

Soggiorno di 1 notte a dicembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 24 dic 2023
Dear Martin, Thank you very much for the wonderful review!It's great to see you enjoyed every aspect of your stay. We hope to see you again. Warm Regards, Hayley KitchenGuest Experience Manager

8/10 Buono

Fiona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel but don’t bother with the breakfast
Lovely hotel and nice big room. Staff were very friendly and helpful. Breakfast is very mediocre for the standard of hotel. Ingredients seem a little cheap and no where near the best considering they charge £25. Just not up to the standard expected for such a luxurious hotel
Soggiorno di 1 notte a dicembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 15 dic 2023
Dear Fiona, Thank you for taking the time to share your thoughts about your recent stay with us. We greatly appreciate your positive remarks about our lovely hotel, spacious rooms, and the friendly and helpful staff. Your feedback is important to us, and we are delighted to hear that you enjoyed these aspects of your visit.However, we sincerely apologise for falling short of your expectations with regard to the breakfast experience. We are committed to providing a luxurious and enjoyable stay for our guests, and it is disappointing to learn that the breakfast did not meet the high standards we aim to achieve.Your comments about the quality of ingredients are duly noted, and we will be sure to review and enhance our breakfast offerings to ensure they align with the luxurious experience our guests deserve.Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Ahmad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent stay
Soggiorno di 4 notti a novembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 16 dic 2023
Dear Ahmad, Thank you very much for the wonderful feedback. It's amazing to see you enjoyed every aspect of your stay. We hope to see you again soon!Warm Regards, Hayley KitchenGuest Experience Manager

4/10 Scarso

Lisa

Non mi è piaciuto: Personale e servizio
Wouldn’t stay again
Not worth the cost of the room, we tried twice to have a drink in the bar, first time they just ignored us and wouldn't take an order. The second time, they were to busy and just shrugged with “it’s not my fault” when I asked if there was anywhere I could get a drink and not the best when I’m staying in the hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 16 dic 2023
Dear Lisa, I want to sincerely apologise for the disappointing experience you had during your stay at our hotel. It's disheartening to hear that you encountered challenges at the bar, and I appreciate you bringing this to our attention.The behavior you described is not reflective of the level of service we aim to provide, and I am truly sorry for any frustration or inconvenience caused. I understand the importance of a pleasant and responsive service, and it's clear that we fell short in this instance.Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Mark

Soggiorno di 1 notte a dicembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 16 dic 2023
Dear Mark, Thank you very much for the wonderful feedback. It's amazing to see you enjoyed every aspect of your stay. We hope to see you again soon!Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Philip

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My wife and I decided to treat ourselves with a stay at The Lowry. The price we paid was only about £70 more than more mundane city centre hotels. On arrival, we were really pleased when Reception said they were upgrading us from a Deluxe double room to an Executive room on the 5th floor with river view. The room was really spacious and all the facilities were top notch. Special mention to the concierge who helped with our bags. He was always pleasant and spoke to us on the several times we saw him during our stay.
Soggiorno di 1 notte a novembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 16 dic 2023
Dear Philip, Thank you for choosing to stay at The Lowry and for sharing your delightful experience with us. We're thrilled to hear that you and your wife decided to treat yourselves and that you enjoyed an upgrade to an Executive room with a river view.Warm Regards, Hayley KitchenGuest Experience Manager

8/10 Buono

Christopher

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 26 nov 2023
Dear Christopher, Thank you very much for the wonderful review! We hope to see you again. Warm regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

ian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff. Helpful and friendly. Beautiful large rooms. I liked the view of the canal how long. Recommend if you can afford it. I got an off season rate that was good.
Soggiorno di 1 notte a novembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 26 nov 2023
Dear ian, Thank you for choosing to stay with us, and for taking the time to share your positive experience! We are delighted to hear that you found our staff helpful and friendly.It's fantastic to know that you enjoyed the beautiful large rooms and appreciated the view of the canal. We're glad you had the opportunity to take advantage of the off-season rate and found it to be good value.Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful stay. If there's anything specific you'd like for your next visit, please feel free to let us know.Thank you once again for your kind words, and we can't wait to see you again!Warm regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Bernard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 17 nov 2023
Dear Bernard, Thank you very much for the wonderful feedback from your recent visit to The Lowry Hotel. We hope to see you again soon. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 17 nov 2023
Dear Paul, Thank you very much for the wonderful feedback from your recent visit to The Lowry Hotel. We hope to see you again soon. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Joanne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful hotel, clean and spacious room and fantastic staff. Thankyou for making us feel so welcome
Soggiorno di 1 notte a novembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 14 nov 2023
Dear Joanne,Thank you for the excellent feedback. It's great to hear you enjoyed every aspect of your stay!We hope to see you visit again. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Debra

Soggiorno di 1 notte a novembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 14 nov 2023
Dear Debra,Thank you for the excellent feedback. It's great to hear you enjoyed every aspect of your stay!We hope to see you visit again. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel
Great stay at this premier hotel. Staff, service, room, breakfast - all first rate.
Soggiorno di 1 notte a novembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 14 nov 2023
Dear Guest,Thank you for the excellent feedback. It's great to hear you enjoyed every aspect of your stay!We hope to see you visit again. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Rebecca

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my absolute go to accommodation in Manchester - always a great experience where from the moment you arrive you are looked after as a valued customer alongside the luxury of the facilities to enable a comfortable enjoyable stay. It’s in the heart of Deansgate but very quiet too so easily accessible for the shops and nightlife
Soggiorno di 1 notte a novembre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 14 nov 2023
Dear Rebecca,Thank you for the excellent feedback. It's great to hear you enjoyed every aspect of your stay!We hope to see you visit again. Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

Carol, Trowbridge

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excellent location and staff were so helpful - I don't think that parking should be chargeable if you are staying at the hotel and they really need to get their tv signal sorted out as most of the programmes just pixilated!
Soggiorno di 1 notte a ottobre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 14 nov 2023
Dear Carol,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our location excellent and that our staff were helpful during your stay.We appreciate your constructive comments regarding the parking charge and the issue with the TV signal. Your input is valuable as we continually strive to enhance the guest experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future for an even more enjoyable experience.Warm Regards, Hayley KitchenGuest Experience Manager

10/10 Eccellente

charlene

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really lovely staff and very clean hotel!
Soggiorno di 1 notte a ottobre 2023
Risposta di Hayley Kitchen, Guest Experience Manager , il giorno 14 nov 2023
Dear Charlene,Thank you for the excellent feedback. It's great to hear you enjoyed every aspect of your stay!We hope to see you visit again. Warm Regards, Hayley KitchenGuest Experience Manager