Dear Valued Guest, Greetings from Diamond Hotel Philippines. It gives us great pleasure to know that you had a wonderful stay at the hotel. We will share with the rest of the team your valuable comments to ensure that we maintain or even exceed the experience you had with us on your next visit. We look forward to welcoming you again at Diamond Hotel Philippines. Sincerely, Zarina Nicolas Guest Services Manager

Dear Mr. William, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager

Dear Dona, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.It gives us great pleasure to know that you had a great stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments and your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Shoji, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.It gives us great pleasure to know that you had a great stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments and your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Eugene, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager

Dear Hikaru, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager

Dear Pilgeun, Mabuhay! Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office / Guest Services Manager

Dear Takanori,Mabuhay! Thank you for your rating! We are happy to hear you had a good experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Ms. Julie, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the room service assistance during your recent visit has been shared with our Asst. Director of Food and Beverage for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Yoshikazu, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the toilet flush in the room during your recent visit has been shared with our Executive Housekeeper for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Medardo, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the room and ongoing elevator rehabilitation during your recent visit has been shared with our Executive Housekeeper and Director of Rooms for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Ms. Maria,Mabuhay! Thank you for your positive rating! We are happy to hear you had a great experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Ms. Fe, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the room bedding and ongoing elevator rehabilitation during your recent visit has been shared with our Executive Housekeeper and Director of Rooms for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Mr. Iizuka,Mabuhay! Thank you for your positive rating! We are happy to hear you had a great experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Mr. Alex,Mabuhay! Thank you for your positive rating! We are happy to hear you had a great experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Ms. Melchora, Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.The feedback you have mentioned regarding the bathroom shower during your recent visit has been shared with our Executive Housekeeper for review and improvement. We sincerely appreciate you sharing your comment, and it is our hope that despite your recent experience, you'll give us the opportunity to better serve you in the near future.Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear YongHyun,Mabuhay! Greetings from Diamond Hotel Philippines!Thank you for your continuous patronage to Diamond Hotel Philippines! We received your favorable comments during your recent visit with us. We truly enjoyed reading your comments and would like to thank you for your kind words.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office /Guest Services Manager

Dear Mr. Michael,Mabuhay! Thank you for your positive rating! We are happy to hear you had a great experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Mr. Ed,Mabuhay! Thank you for your positive rating! We are happy to hear you had a great experience during your recent visit. If there’s anything we can do to improve our facilities and services, please let us know. Sincerely yours, Cecil AbundoAsst. Front Office / Guest Services Manager

Dear Ms. Maria,Greetings from Diamond Hotel Philippines!We received your favorable comments during your recent visit with us. We truly enjoyed reading your comments and would like to thank you for your kind words.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Mr. Daniel,Greetings from Diamond Hotel Philippines!We received your favorable comments during your recent visit with us. We truly enjoyed reading your comments and would like to thank you for your kind words.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Mr. John,Greetings from Diamond Hotel Philippines!It gives us great pleasure to know that you had a great stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable comments and your patronage and loyalty are very important to us. We hope you can visit Diamond Hotel Philippines again in the not so distant future.Sincerely yours, Cecil AbundoAsst. Front Office Manager

Dear norak,Thank you for taking time to share with us about your recent stay. We appreciate hearing from our guests as their comments will help us continue improving our service.We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely yours,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Mr. Earl,Greetings from Diamond Hotel Philippines!Thank you for your recent visit with us. We value comments and suggestions from our guests as this allows us to maintain and improve the “Diamond Class” service we provide to meet the most demanding needs of our distinguished guests.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Kazuhiko,Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and we will share with the team for review and improvement. Once again, thank you and we look forward to welcoming you back to Diamond Hotel.Sincerely yours,Cecil AbundoAsst. Front Office Manager

Dear Ms. Elisa, Thank you for taking the time to tell us about your recent experience at Diamond Hotel Philippines. We will share with the team your observations to ensure that you will have a better experience at the hotel on your next visit. Once again, thank you and we look forward to welcoming you back to Diamond Hotel. Sincerely yours,Cecil AbundoAsst. Front Office Manager

Dear Mr. Stephen, Thank you for taking the time to tell us about your recent experience at Diamond Hotel Philippines. Our team always looks forward to the feedback of our guests as your comments assist us in improving our facilities and services. We look forward to welcoming you again at Diamond Hotel Philippines. Sincerely,Cecil Bernabe-AbundoAsst. Front Office Manager

Thank you for taking time to accomplish your post stay review. It gives us great pleasure to know that you enjoyed your stay with us. Our team is always looking forward to hearing the feedback of our guests as your comments assist us in improving our facilities and services. We hope to have you back with us soon. Sincerely yours, Cecil AbundoAsst. Front Office Manager

Dear Mr. Raymond,It gives us great pleasure to know that you had a wonderful stay with us. Rest assured that we would maintain or even exceed the experience you had with us on your next stay in our Hotel. We shall cascade to the team your valuable review. Our team always looks forward to the feedback of our guests as your comments assist us in improving our facilities and services.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Valued Guest,Thank you for taking the time to tell us about your recent experience at Diamond Hotel Philippines. Our team always looks forward to the feedback of our guests as your comments assist us in improving our facilities and services. We look forward to welcoming you again at Diamond Hotel Philippines. Sincerely,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Rosanta,Thank you for taking time to share your review. We highly value your positive review about your recent stay. Diamond Hotel is committed to continuously providing the finest facilities and tailored service to our guests.Once again, thank you and we look forward to welcoming you back to Diamond Hotel. Sincerely yours,Cecil AbundoAsst. Front Office Manager

Dear Mr. Toshiyuki,Thank you for taking the time to tell us about your recent experience at Diamond Hotel Philippines. Our team always looks forward to the feedback of our guests as your comments assist us in improving our facilities and services. We look forward to welcoming you again at Diamond Hotel Philippines. Sincerely,Cecil Bernabe-AbundoAsst. Front Office Manager

Dear Mr. Darraj,Thank you for taking the time to give us feedback about your experience at Diamond Hotel Philippines. We appreciate hearing from our guests as your comments will assist us in continuously improving our facilities and services.The concerns that you mentioned in your response regarding the lights and curtains in the room have been brought to the attention of our housekeeping department. We will share with the team your valuable comments to ensure that you will have a better experience at the hotel on your next visit. Please feel free to contact us should you have any suggestions on how we can make your next stay with us a more delightful experience.We look forward to welcoming you again at Diamond Hotel Philippines.Sincerely, Cecil AbundoAsst. Front Office Manager

Dear Valued Guest, Thank you for your review. We are delighted that you appreciate the hotel's strategic location. Meanwhile, we do apologize that the sauna was undergoing repair and maintenance during your recent stay. Once again, thank you and I assure you the best of our services and look forward to the pleasure of welcoming you back for a flawless stay!Yours sincerely,Vianny SiasatGuest Services Manager

Dear Valued Guest,We apologize that your overall stay experience fell short of expectations. Should you wish to share in detail your concerns, please feel free to reach me at vsiasat@diamondhotel.com so we can learn more about your experience. If you'd give us a chance, we would love the opportunity to resolve this.Once again, our apologies and we hope that you can give us the chance to make up for this unpleasant experience.Yours sincerely,Vianny SiasatGuest Services Manager

Dear Valued Guest,Thank you for rating Diamond Hotel 10 out of 10. We are delighted that we had consistently met your expectations. Rest assured that we will share this with the team for us to maintain or even exceed your experience on your next visit. Once again, thank you and we look forward welcoming you back in Diamond Hotel.Yours sincerely, Vianny SiasatGuest Services Manager

Dear Valued Guest,Thank you for rating Diamond Hotel 10 out of 10. We are delighted that we had consistently met your expectations. Rest assured that we will share this with the team for us to maintain or even exceed your experience on your next visit. Once again, thank you and we look forward welcoming you back in Diamond Hotel.Yours sincerely, Vianny SiasatGuest Services Manager

Dear Valued Guest,Thank you for rating Diamond Hotel 5 out of 5. We are delighted that we had consistently met your expectations. Rest assured that we will share this with the team for us to maintain or even exceed your experience on your next visit. Once again, thank you and we look forward welcoming you back in Diamond Hotel.Yours sincerely, Vianny SiasatGuest Services Manager

Dear Valued Guest,Thank you for rating Diamond Hotel 10 out of 10. We are delighted that we had consistently met your expectations. Rest assured that we will share this with the team for us to maintain or even exceed your experience on your next visit. Once again, thank you and we look forward welcoming you back in Diamond Hotel.Yours sincerely, Vianny SiasatGuest Services Manager

Dear Valued Guest, Thank you for your positive rating. We hope to learn which areas we need to focus on in order for us provide an excellent experience for you. Please feel free to contact me at vsiasat@diamondhotel.com shall you have suggestions on how we can make a more delightful stay on your next visit. Yours sincerely, Vianny SiasatGuest Services Manager

Dear Valued Guest,Thank you for rating Diamond Hotel 10 out of 10. We are delighted that we had consistently met your expectations. Rest assured that we will share this with the team for us to maintain or even exceed your experience on your next visit. Once again, thank you and we look forward welcoming you back in Diamond Hotel.Yours sincerely, Vianny SiasatGuest Services Manager

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Diamond Hotel Philippines. Since we aim at serving you to the best of our abilities, we are always interested in your comments and suggestions.Please note that your comments are shared with all the Managers and the staff, and every effort is taken to ensure that your expectations are met.We hope that you will give us another chance to serve you. Yours sincerely, Vianny SiasatGuest Services Manager

Dear Valued Guest, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused. Rest assured that this has been discussed with the team for review and improvement. Once again, our sincere apologies and we hope to be able to match up to your expectations in the future!Yours sincerely,Vianny SiasatGuest Services Manager

Dear Valued Guest,It gives us great pleasure to know that you had a wonderful stay at the hotel. We will share with the rest of the team your valuable comments to ensure that we maintain or even exceed the experience you had with us on your next visit.We look forward to welcoming you again at Diamond Hotel Philippines.Yours sincerely, Vianny SiasatGuest Services Manager