Dear Valued Guest, Thank you for sharing your comments with us. We are extremely alarmed by your statement regarding the cockroaches.We take this situation very seriously indeed. We have our pesticide control weekly but more so, we will coordinate with them. As for the unfriendly staff, we shall be conducting another guest relation training to all our staff. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Please do contact us on your next stay so that we can make you feel better regarding you stay with us.

Dear Valued Guest, Thank you for feedback! Well noted on your concern and we assure that this matter will be looked into. Again, thank you and we look forward on your next visit.

Dear Valued Guest, Thank you for your feedback! We look forward on your next visit.

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you here at the property.

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you here at the property.

Dear Valued Guest, Thank you for your feedback! Looking forward on your next visit.

Dear Valued Guest, Thank you for your feedback! We will discuss all concerns and we assure you that this will be addressed accordingly. Again, thank you and we look forward on your next visit.

Dear Valued Guest, Thank you for your email. Looking forward on your next visit.

Dear Valued Guest, Thank you for your feedback! Looking forward on your next visit.

Dear Valued Guest, Thank you for your email. Looking forward to welcoming you here at the property.

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you here at the property.

Dear Valued Guest, Thank you for your feedback! We taken note of your comment on our towels. We look forward on your next visit.

Dear Valued Guest, Thank you for your feedback. Looking forward on your next visit.

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you here at the property.

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

Dear Valued Guest, Thank you for your feedback! The money held was for your incidental deposit. If you have no consumption, the money will be returned to your account within two weeks. Again, thank you for your feedback and we look forward to welcoming you back here at the property.

Dear Valued Guest, Thank you for your feedback and for consistently staying with us! We appreciate your highlight on our staff. Well noted on our breakfast spread and we apologize for not meeting your expectations. Looking forward to welcoming you back here at the property.

Thank you for the feedback! Hope to see you soon!

Dear Valued Guest, Thank you for your feedback! Looking forward to welcoming you back here at the property.

Dear Jefrey, Thank you for taking time to share your experience with us.We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We discussed the shortcomings you experienced and we're currently taking steps to resolve the problem. We will be conducting training to all our front office staff. Again, thank you very much and I am looking forward to welcoming you again.

Dear Valued Guest, It is a great pleasure reading your review. We are very much delighted that you appreciate the hotel.

Dear Valued Guest, Thank you for sharing your experience with us. We hope to welcome you again here on your next stay.

Thank you for staying with us

Dear John, Thank you for staying with us and for sharing your thoughts about the hotel. We are considering renovating the hotel rooms and amenities. Hope you will give us some time to expect renovated rooms. We hope to welcome you again here.

Dear David, Located at the heart of Makati, we certainly provide all our guests the convenience of everything. Once again, thank you for your continued patronage and we hope to be of service to you again on your next visit here at The A.Venue Hotel.

Dear Valued Guest, It is important to us that our guests feel welcome and comfortable at our hotel. That requires a helpful, friendly and very obliging service at any time. Our room size depends on the type of accommodation that you booked or availed. As for the towels, we have directed this to the housekeeping manager and rest assured on your next stay, you will not be experiencing any inconvenience. We hope to see you again here on your next stay.

Dear Valued Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Apology for the shortcomings you experienced and we're currently taking steps to upgrade the hotel.

Dear Valued Guest, Thank you for sharing your experience with us. We sincerely apologize for this. I have directly endorsed this to the housekeeping manager. We will work hard to fix the issue you experienced. We hope to see you again in the future.

Dear Valued Guest, Greetings from The A.Venue Hotel! I would like to personally apologize for the unfortunate incidences that you experienced during your stay with us. We really hope you will give us a second chance to cut a better figure.

Dear Valued Guest, Greetings! Thank you for staying here at The A.Venue Hotel. It is nice to know that you enjoyed your stay with us. We look forward to seeing you again.

Thank you for giving us a perfect rate.

Thank you for your patronage.

Dear Seungwoo, Thank you for sharing your experience with us. I have coordinated with the Front Office Manager to investigate with his staff. Rest assured, this will be corrected. My sincerest apology. Thank you and we hope to see you here again.

Thank you for your rating.

Dear Valued Guest, Thanks for staying with us. We appreciate your feedback. As for the noise, that is the bar at the open parking. We will work hard the fix the issue you experienced. Thanks for letting us know.

Dear Valued Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

Dear Mr. Philip, We are happy that you appreciated our hotel staff. Renovation of the hotel is a part of the board's plan.We are considering all comments and suggestions. We look forward to welcoming you back to our hotel in the future.

Dear Guest, We appreciate sharing your experience with us. In this manner we will be able to correct and improve those areas that needs improvement. With regards to the food, we have 2 concessionaires here. We will discuss this matter to them as this is a serious situation. Our concessionaires are very keen when it comes to food. Hope to you see again.

Dear Emily, Thank you for sharing your good experience with us. We hope to see you again soon.

Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

thank you for staying with us.

Dear Paul, Thank you for sharing your thoughts during your stay here at The Avenue Hotel.It is great to know that you liked the location and that you found our room rate of great value. It is sad to say though that we have not met all your expectations. It was during your stay that we have several groups having their function/ venue area here at the hotel aside from that we have also residential using the lifts. Apology for the incovenience and we hope to see you back here at The Avenue Hotel.

Dear Guest, We would like to extend our most sincere apologies regarding your recent issues during your stay with us.We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.I will discuss this discourtesy of all my staff to the Department Heads and figure out the problems.We really hope you will give us a second chance to cut a better figure.