Lounge

Recensioni per Valero Grand Suites by Swiss-Belhotel Makati

4 out of 5
Valero Grand Suites by Swiss-Belhotel Makati
152 Valero Street, Salcedo Villlage, Makati

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 61 su 155 recensioni" "
Valutazione di 8 - Buono. 50 su 155 recensioni" "
Valutazione di 6 - Soddisfacente. 20 su 155 recensioni" "
Valutazione di 4 - Scarso. 15 su 155 recensioni" "
Valutazione di 2 - Terribile. 9 su 155 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Scott

Viaggio di coppia
Older property really bad smell in the area when you get out on your floor. Rooms were ok . Bed too hard . What was expected for this price. Staff very responsive and courteous .
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Thomas, Koror

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good Value for money
Soggiorno di 3 notti a marzo 2024
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Thomas,We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.

10/10 Eccellente

Myra

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
As always, hassle-free stay, attentive hotel staff, affordable rates in the heart of Makati CBD. Super reliable hotel, always a pleasant experience staying at Valero Suites👍👍👍
Soggiorno di 4 notti a febbraio 2024
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Myra,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.

2/10 Terribile

Cecil

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bad odor within the building, elevator, unit floor. Rusty bidet, linens and towels too old, bed too firm (had to request foam topper for comfort). Inside room not well cleaned, you can spot dust and not well maintained.
Soggiorno di 3 notti a febbraio 2024
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 27 feb 2024
Dear Cecil,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!Your feedback is extremely valuable to us as we strive to improve our services. While we hope you had a better experience with us, we understand our guest's comments and we try to learn from them. After a thorough review, we can't seem to correlate it to any incidents reported to us. All feedback is important to ensure that we properly address and correct what may have transpired during your visit. We look forward to having you as our guest again, under better circumstances.

8/10 Buono

Thomas, Koror

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Clean rooms, friendly and helpful staff, stayed there many times over the past years and will stay there again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 27 feb 2024
Dear Thomas,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

10/10 Eccellente

arcie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff were great and very helpful. Our room was clean, Close to restaurant and easy access to everything, nice park nearby. We had a great time on our stay. Will definitely stay at this hotel again.
Soggiorno di 4 notti a gennaio 2024
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 27 feb 2024
Dear Arcie,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.

2/10 Terribile

Richard

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 25 gen 2024
Dear RichardThank you for staying at Valero Grand Suites by Swiss-Belhotel!Your feedback is highly appreciated, especially as we clearly failed to meet your expected standards. We took serious note of your disappointment with several areas of our services and facilities. We deeply apologize for the service shortfalls and the inconvenience we may have caused you. We wish to assure you that we have looked into your concerns and will take action to correct the deficiencies and improve our services. We look forward to having you as our guest again.

10/10 Eccellente

Myra

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 27 feb 2024
Dear MyraThank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

10/10 Eccellente

Myra

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very convenient location
Soggiorno di 1 notte a dicembre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 25 gen 2024
Dear MyraThank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

10/10 Eccellente

Carolina

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
The kitchen is outdated
Soggiorno di 1 notte a gennaio 2024
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 25 gen 2024
Dear Carolina, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. Please be assured that we have considered your suggestions and will discuss them with the team. We will always be grateful to guests like you who helped us to improve our level of service. You are a vital part of our continued growth and success.We look forward to having you as our guest again, under better circumstances.

8/10 Buono

Timothy

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a dicembre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 25 gen 2024
Dear Timothy,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.

6/10 Soddisfacente

John D

Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
Need new mattress other than that good place
Hotel was nice, staff was friendly. Only the bathroom was a little dirty near the sink and shower area. Kitchen was small but clean. The biggest problem was the mattress. It felt too hard and like laying on the box spring with very little padding. You could feel the springs poking through your back. They need a better mattress. Overall, place was good. Near drugstore, convenient store and restaurants.
Soggiorno di 9 notti a dicembre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 25 gen 2024
Dear John D, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We appreciate your feedback and apologize for any inconvenience. Rest assured, we're actively working on improvements. Your insights are crucial to us.If you have further details or suggestions, we'd love to hear them. We hope to welcome you back for an enhanced experience.

8/10 Buono

Kai

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 25 gen 2024
Dear Kai, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. We would be glad to know more about your experience. Should you have any suggestions on how we can further improve our facilities and services, please feel free to send us an email.We look forward to having you as our guest again and we wish you good health.

10/10 Eccellente

yoo

Mi è piaciuto: Pulizia e comfort della camera
친절하고 깨끗했음 주변에 평일에는 붐비는데 주말에는 여는 가계가 별로 없었음
Soggiorno di 4 notti a novembre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 25 gen 2024
Dear YooThank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.

8/10 Buono

TOKUO

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
ベッドメイキングが手抜きだったのが残念。
Soggiorno di 5 notti a novembre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 25 gen 2024
Dear Tokuo,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.

8/10 Buono

John Laurence

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Huge room
Soggiorno di 2 notti a novembre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 25 gen 2024
Dear John Laurance, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.

10/10 Eccellente

SHIN

Soggiorno di 6 notti a novembre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Shin,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

8/10 Buono

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Close proximity to many restaurants and stores. Very clean room.
Soggiorno di 1 notte a ottobre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 25 gen 2024
Dear Richard,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.

10/10 Eccellente

Mary Grace

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The was nice, clean and spacious.
Soggiorno di 2 notti a ottobre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 25 gen 2024
Dear Mary Grace, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

10/10 Eccellente

Jaime

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great Staff, Top of the Line
Soggiorno di 15 notti a settembre 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 25 gen 2024
Dear Jaime, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

8/10 Buono

Labora May Ellys

Mi è piaciuto: Pulizia
The unit I was in, 2512 could use a bit of an update and thorough cleanliness. There was no outlet in the bathroom to plug-in the hairdryer and when I tried to use it outside in the main room, there is no mirror to look at. It was a bit inconvenient.
Soggiorno di 1 notte a luglio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 25 gen 2024
Dear Ellys, Thank you for bringing your concerns to our attention regarding unit 2512. I apologize for the inconvenience with the lack of outlets in the bathroom and the absence of a mirror. We take your feedback seriously and will address these issues promptly to improve our guests' experience.We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

10/10 Eccellente

Maria Charina

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great friendly service by the front desk staff, security and porters. 👍👍 Location is great! The beds could use an upgrade… more softer mattress please.
Soggiorno di 2 notti a luglio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 25 gen 2024
Dear Maria, Thank you for your kind words regarding our front desk staff, security, and porters. We're delighted to hear that you had a great experience with our team and enjoyed the convenient location.I appreciate your feedback about the beds, and we will certainly take that into consideration for future improvements. Your comfort is important to us, and we'll explore options to provide a softer mattress for a more enjoyable stay.We look forward to welcoming you back and ensuring an even more pleasant experience next time.

8/10 Buono

kenneth

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Second time staying here within a year. Mediocre a/c and dated bathrooms keep this nice property from becoming “excellent”. The staff is amazing and attentive.
Soggiorno di 1 notte a luglio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 25 gen 2024
Dear Kenneth, We appreciate your kind words and are thrilled to know you look forward to returning. Ensuring a more pleasant experience on your next visit is our top priority. If there's anything specific you'd like us to address or enhance, please feel free to share, and we'll do our best to make your stay even more enjoyable.Thank you for your loyalty, and we can't wait to welcome you back

8/10 Buono

Charles

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was nice and clean... staff was very helpful , nice area, resturants close... i stayed for almost 1 month..... there were a few roaches, not alot, maybe 5 in my time there. I didnt complain because it wasnt a lot and not in the kitchen.
Soggiorno di 22 notti a giugno 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 25 gen 2024
Dear Charles,Thank you for your positive feedback about your month-long stay. We're glad you found the hotel clean and our staff helpful. I apologize for the roach issue and appreciate your understanding. We'll address this promptly to ensure a better experience on your next visit.Looking forward to welcoming you back.

4/10 Scarso

Roberto

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
En besvikelse
Det var inte alls lika bra som det brukade vara, smutsiga lakan dåligt städat och obehagligt lukt i rummet och i våningen vi bodde på
Soggiorno di 1 notte a giugno 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 25 gen 2024
Dear Roberto, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We appreciate your feedback and apologize for any inconvenience. Rest assured, we're actively working on improvements. Your insights are crucial to us.If you have further details or suggestions, we'd love to hear them. We hope to welcome you back for an enhanced experience.

10/10 Eccellente

Rosie

Soggiorno di 11 notti a dicembre 2022
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 25 gen 2024
Dear Rosie,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

10/10 Eccellente

RENATO

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Friendly and Hospitable
Soggiorno di 1 notte a maggio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Renato,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

10/10 Eccellente

RENATO

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Courteous and and respectful. Answers your needs …
Soggiorno di 13 notti a maggio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 26 mar 2024
Dear Renato,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.

8/10 Buono

AKIHIRO, NAGOYASI

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 26 mar 2024
Dear Akihiro,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.

8/10 Buono

KENG HSIN

Soggiorno di 1 notte a maggio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 26 mar 2024
Dear Keng HsinThank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.

6/10 Soddisfacente

Kenichi

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Wifi 環境は速くて良かったです。シャワーは弱く時間がかかります
Soggiorno di 2 notti ad aprile 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 26 mar 2024
Dear Kenichi, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.

8/10 Buono

Hasan, Hollywood

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
it’s okay
Soggiorno di 27 notti a marzo 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 26 mar 2024
Dear Hasan, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.

10/10 Eccellente

Delanda

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Awesome
Soggiorno di 9 notti ad aprile 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 26 mar 2024
Dear Delanda, Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We're addressing your concerns to enhance our services. Your input is invaluable.Should you have more details or suggestions, feel free to share. We look forward to the opportunity to host you again.

10/10 Eccellente

Chris

Mi è piaciuto: Comfort della camera
Great People Ok Room
The lady who checked us in was awesome and the staff were great. There was a smell in the room due to a water trap not having water in it, but once I found it and fixed it the smell started getting better.
Soggiorno di 4 notti ad aprile 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Chris, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

10/10 Eccellente

MARY JANE

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Amazing will come back again
Soggiorno di 1 notte ad aprile 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Mary Jane, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

10/10 Eccellente

MARY JANE

Soggiorno di 1 notte ad aprile 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 26 mar 2024
Dear Mary Jane,Thank you for selecting Valero Grand Suites by Swiss-Belhotel for your stay. We value your feedback and sincerely apologize for any inconvenience you may have encountered. Your insights are invaluable to us, and we are proactively addressing areas for improvement.If you have specific details or suggestions, we would greatly appreciate your input. Our aim is to enhance your future experiences with us.Looking forward to the pleasure of welcoming you back.

8/10 Buono

Kumiko

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
子供(3歳)と一週間宿泊。 建物は経年劣化が感じられるが部屋は綺麗。 IHも2つついていたのでスープをあたためたりできました。 徒歩5分ほどで遊具のある公園があるので毎朝そこで遊べました。周辺にはおしゃれなカフェやコンビニ、タクシーで65ペソ(チップ込みで100ペソ渡していました)でSMやグリーンベルトに行けるので便利でした。 ベッドメイキングの際に、洗い忘れの食器まで洗っていただきホスピタリティを感じました。 ありがとうございました。
Soggiorno di 7 notti a marzo 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Kumiko, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

4/10 Scarso

Gregory

Non mi è piaciuto: Pulizia
The lobby looks completely clean and was impressed with the quality of the personnel staffing the desk. Jerome was a very good night manager and then changed the days while I was there but he took charge of trying to keep everything in check so far as my reservation was concerned. I was very disappointed in the first room we went to it was not anything I expected when you order something like a queen sweet supposed to be premier and it was not it was anything but a sweet and the bathroom you could almost step into the toilet from the shower. So there are many other things I won't go into detail but I would not be staying at the Valero again if I came back to PI. They tried to make it right and the finishing touch was a roach crawling around the microwave oven in the room we had that was it that was out of there. Went to another hotel had nothing but praise for that one and cost about just the same per night. And I'll be doing review on that hotel on the Google maps and the website for the hotel itself. I would suggest somebody look somewhere else for a room and not the at the Valero. The street noise is tremendous I got very little sleep the time I was there.
Soggiorno di 18 notti a febbraio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel , il giorno 26 mar 2024
Dear Gregory, Thank you for choosing Valero Grand Suites by Swiss-Belhotel. We appreciate your feedback and apologize for any inconvenience. Your insights are crucial, and we are actively working on improvements.If you have specific details or suggestions, please share them. We hope to welcome you back for an enhanced experience.

8/10 Buono

Dolly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Safe to walk…
Soggiorno di 1 notte a marzo 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Dolly, Dear Valued Guest,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

6/10 Soddisfacente

Macoto

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Servizi
電子レンジ貸してくれなかった。
Soggiorno di 8 notti a febbraio 2023

10/10 Eccellente

MOHAMMED

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a marzo 2023

10/10 Eccellente

Shelah

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti a marzo 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Shelah, Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

10/10 Eccellente

Karin, Lancaster

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent hotel! Very professional and efficient hotel staff.
Soggiorno di 2 notti a marzo 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Karin,We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.

10/10 Eccellente

Karin, Lancaster

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My fiancé and I had a great experience at the hotel from March 3, 2023 to March 11, 2023. We loved the room assigned to us. The housekeeping service was excellent. The staff are professional and efficient. We loved using the gym snd the pool. We will definitely be back next year.
Soggiorno di 4 notti a marzo 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Karin, We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.

10/10 Eccellente

Gertrude

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a febbraio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Gertrude, We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.

10/10 Eccellente

Femi

Mi è piaciuto: Pulizia e comfort della camera
Ideal location
Central Makati. Walking distance to most spots
Soggiorno di 3 notti a febbraio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Femi, Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option for catching an early flight. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Amazing!
My stay was wonderful. My room was so clean. And amazing ambiance. All the staff are friendly.
Soggiorno di 3 notti a febbraio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Valued Guest,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. We are pleased to hear that you felt our standard of hygiene and sanitation were very high and found the team to be professional. Since 2020 we have invested in new health & safety protocols to ensure the health and safety of guests and staff.We look forward to welcoming you in the near future under better circumstances.

8/10 Buono

Jeffrey

Soggiorno di 1 notte a febbraio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Valued Guest,Thank you for choosing to stay in our Hotel and for taking the time to fill out our guest questionnaire. It was a pleasure being of service to you and your feedback is highly appreciated. Our team is trained to go beyond the extra mile to assist our guests' needs with Passion and Professionalism and we are glad that we have succeeded in making your stay a pleasant one.We look forward to welcoming you shortly under better circumstances.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Great location, friendly staff, dated bathrooms
The staff was very friendly and helpful; they definitely made our stay very pleasant. The room we had was quite spacious and had great natural light. However, the bathrooms needed updating as the shower's heat regulator seems to be broken; the water swung from very hot to cold quite intermittently.
Soggiorno di 5 notti a febbraio 2023
Risposta di Your Valero Grand Suites by Swiss-Belhotel, il giorno 26 mar 2024
Dear Valued Guest,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!Your feedback is extremely valuable to us as we strive to improve our services. While we hope you had a better experience with us, we understand our guest's comments and we try to accommodate all suggestions as to why we are upgrading all our facilities. We will always be grateful to guests like you who helped us to improve our level of service. You are a vital part of our continued growth and success.We look forward to having you as our guest again, under better circumstances.

6/10 Soddisfacente

Kirsty

Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
Nice hotel, solid hard beds!
Lovely hotel, nice staff and a decent room. Makati is a great area to stay in Manila and the hotel is in a good location. However, the bed was the hardest bed we've ever slept in. It was like sleeping straight onto a slab of wood, impossible to get comfortable. We asked for extra duvets to put on top of the bed which helped ever so slightly for the second night still terrible. It was also fairly noisy.
Soggiorno di 2 notti a dicembre 2022