Vacanze Mapp Hill

Io e mio marito ci siamo stati per il viaggio di nozze prenotando una camera normalissima; ci siamo trovati molto bene, il personale è molto cordiale, le camere non sono molte grandi ma confortevoli e mantenute sempre ben pulite. E' collocato in una bella zona, si può camminare per km di spiaggia corallina oppure prendere un autobus/taxi per spostarsi velocemente attraverso l'isola. L'ambiente è molto tranquillo, i clienti sono quasi solo coppie visto che non sono ammessi minori di 16 anni. La cucina è internazionale ma la varietà di cibo può soddisfare varie richieste. La formula all inclusive è molto valida, è davvero tutto incluso, anche gli alcolici e il famoso rum caraibico.

Our stay fell far below expectations for an all-inclusive resort. Most restaurants were closed, food options were extremely limited, and the concierge was unable to secure a required restaurant reservation. Service was inconsistent, and liquor availability varied by location. Housekeeping was a recurring problem. We waited approximately three hours for towels, had to retrieve toilet paper ourselves, and experienced inconsistent room cleaning despite being told there was a $25 cleaning fee. Our original room had a nonfunctioning TV, phone, and toilet, requiring us to move to another room with a broken toilet seat and unpleasant-smelling furniture. The floors and sheets were wet every night due to condensation, and I experienced severe allergy symptoms. Room service never arrived, yet we were charged a $25 fee for an order that was handed to us at the door. We contacted management and made multiple attempts to resolve these issues, but our concerns remain unresolved. These problems occurred throughout our stay, not just one night. The experience did not justify the cost, and we will never return.

The Resort is absolutely beautiful, the people friendly and made us feel like we were guests in their home. Can’t wait to try other Royalton Resorts as this was our first.