Prezada Hospede, Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços. Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa. Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços do Serena. Atenciosamente, Abhishek Negi

Dear Guest, Greetings from Polana Serena Hotel, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. I certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Polana Serena Hotel. Yours Sincerely Polana Serena Hotel Management

Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We assure you of our commitment to turn your stay into a memorable experience. Your feedback is vital to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Yours Sincerely Polana Serena Hotel Management

Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Expedia. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We assure you of our commitment to turn your stay into a memorable experience. Your feedback is vital to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Yours Sincerely Polana Serena Hotel Management

Dear Mrs Amina,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager

Prezada Sra Idalia,Muito obrigado por ter tido tempo para compartilhar o seu comentário sincero e em nome da equipa, estou muito decepcionado ao saber que considerou os nossos serviços durante essa SEXTA-FEIRA especial abaixo do padrão de Serena ao qual está acostumado.A sua experiência certamente não representa os altos padrões e princípios de qualidade que defendemos; a frustração e o transtorno causados contra si são altamente lamentáveis, por isso queira por favor aceitar as nossas mais sinceras desculpas.Esperamos que possa nos proporcionar uma outra oportunidade para que possamos servi-lo melhor no futuro.Atenciosamente, Anderson MburuguDirector Geral

Dear Mr. Juan Baptiste,Greetings from POLANA SERENA HOTEL,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.Yours Sincerely,Anderson MburuguActing General Manager

Dear Mr Mohamad,Thank you for taking the time to share your feedback and on behalf of the team here, I am very disappointed to hear that you found our service to be below the Serena standard to which you are accustomed to. Your experience is certainly not representative of the high quality standards and principles that we stand for; the frustration and inconvenience caused to you is highly regrettable so kindly accept our most sincere apologies. We hope that you can give us another opportunity to be of better service to you in the future. Regards, Anderson MburuguActing General Manager

Dear Petra,Greetings from POLANA SERENA HOTEL,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.Yours Sincerely,Anderson MburuguActing General Manager

Dear Mr. Luis,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Best Regards, Anderson MburuguActing General Manager

Dear Mr Jeremy,Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson MburuguActing General Manager

Prezado Sr. Jose Luis,Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços da Serena.Atenciosamente, Anderson MburuguDirector Geral Interino

Prezado Sr. Jose Luis,Muito obrigado por ter escolhido o POLANA SERENA HOTEL como o seu local de residência preferido durante a sua recente visita em Moçambique e por ter tido tempo para dar os comentários completos sobre a nossa propriedade e serviços.Estamos realmente honrados e felizes por saber que gostou da sua estadia no Hotel e que acha a propriedade excepcional em todos os sentidos. A Direcção certamente compartilhará os seus comentários encorajadores com toda a equipa.Obrigado mais uma vez por compartilhar a sua maravilhosa experiência e comprometemo-nos em continuar a prestar a melhor Hospitalidade e Serviços da Serena.Atenciosamente, Anderson MburuguDirector Geral Interino

Dear Tammy, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager

Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager

Dear Mr. Milton, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. We certainly empathize regarding the point you mentioned and we have brought this up to relevant team members. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu Acting General Manager

Dear Mr Andrew, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu

Dear Mr. Itzik, We greatly appreciate your comments regarding your recent stay at the POLANA SERENA HOTEL, It is always a pleasure to receive positive feedback. I am however sorry that our FOOD AND BEVERAGE offer did not meet your expectations and for that; please allow me to express my sincerest apologies. The hotel continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns. Also at a time of your convenience, please feel free to share in detail or advise us on how best we can improve the offer because your valued feedback will go a long way in ensuring that the quality of our service is improved and exceeds your expectation making your next stay with us a lot more comfortable. Thank you once again for sharing your experience, and we look forward to serving you in the future. Sincerely, Anderson Mburugu

Dear Nathan, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Anderson Mburugu

Dear Mr. Russell, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi

Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi

Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. I certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi

Dear Guest, Thank you very much for your feedback. Regards, Abhishek S. Negi

Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi

Dear Guest. Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Abhishek S. Negi