Hotel di lusso a Masai

“Personale molto gentile, stanza ampia… peccato per un mega cacaraccio trovato in bagno . Mi sono lamentato, si sono offerti di cambiare stanza e mi hanno dato un buono colazione… un po’ poco per scusarsi a mio avviso. ”

“Check in and room service staff is good but property needs to be refurbished especially doors and grouts. Although lights & aircons are turned on before our arrival, staff still need to check if the aircon, tvs are working well before every check in. Cleanliness can be improved. Dish soap was given the used ones - I saw dirt and food crumbs in it. Perhaps can change to the liquid one. We had dead cockoaches lying around the house. Pool not clean too.. pool floor has lots of rough objects. The...

“Food standard dropped”

“The breakfast was not included in our package. We paid extra to have the breakfast. But it was a surprisingly good meal. Not much variety but food are tasty.. and they actually have fresh fruit juice. Not bad ”

“1. Rooms are dirty and aged 2. Receptionist are not friendly and looks like they are not happy to work there. 3. Limited choices in the breakfast settings. Dining tables and chairs in the restaurant on level 2 are like canteens in factories 4. Power switches in the room falling apart. 5. Its stated that it's a 4 star hotel. But it's infact a 1 star. Badly run down premise. 6. No security measures. Any one can just get into the rooms from lifts or stairs. Its ashame that this hotel...

“初日はし”

“Entering the Room, was hit by whiff of moldy musky smell. Once.Air conditioning was on it wad confirmed it came from there. Seems like the Fancoils wefe not periodically maintained. Room Service was mediocre too, food arrived not quite warm enough. ”