Esterni

Recensioni per Country Inn & Suites by Radisson, Wolfchase-Memphis, TN

2.5 out of 5

Recensioni

6,8
Valutazione di 10 - Eccellente. 255 su 1002 recensioni" "
Valutazione di 8 - Buono. 243 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 202 su 1002 recensioni" "
Valutazione di 4 - Scarso. 152 su 1002 recensioni" "
Valutazione di 2 - Terribile. 150 su 1002 recensioni" "

7,0/10

Pulizia

7,4/10

Personale e servizio

6,6/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

JUDY

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They need clocks!
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 1 mag 2024
Dear JUDY,Thank you for your feedback and for rating us positively! We appreciate your suggestion regarding having clocks in our establishment. We understand the importance of having easy access to time, and we will certainly take your suggestion into consideration for future improvements. We value your input and strive to provide the best experience for our guests. Thank you for choosing us, and we look forward to serving you again!Sincerely, Hotel Manager

8/10 Buono

Brandon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 20 apr 2024
Dear Brandon,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

6/10 Soddisfacente

Lewis

Mi è piaciuto: Servizi
Great customer care 👍
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 17 apr 2024
Dear Lewis,Thank you for the positive feedback! We're delighted to hear that you received great customer care during your stay. Providing excellent service is our top priority, and we're glad that we could make your experience enjoyable. Your satisfaction means a lot to us, and we hope to welcome you back for another fantastic stay in the future! Sincerely, Hotel Manager

10/10 Eccellente

dominique

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in clean rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 17 apr 2024
Dear Dominique,Thank you for your perfect rating! We're thrilled to hear that you had an easy check-in process and that you found our rooms clean. Providing a seamless and comfortable experience for our guests is our top priority, and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back for another excellent stay in the future!Sincerely, Hotel Manager

8/10 Buono

Rena

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a clean hotel. The desk person was not very friendly. He did not ask if he could help me or say hello upon arrival. The hotel is very close to the highway and is not quiet.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 10 apr 2024
Dear Rena,Thank you for your feedback. We're pleased to hear that you found the hotel clean. However, we apologize for the lack of friendliness from our desk person and any inconvenience caused by the proximity to the highway noise. Your comments will be shared with our team for improvement. We hope to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

10/10 Eccellente

Debra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 8 apr 2024
Dear Debra,Thank you for your perfect rating! We're glad to hear that you had a nice experience during your stay. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

10/10 Eccellente

Rory, Powell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 8 apr 2024
Dear Rory,I appreciate your 5-star review. We aim for complete visitor satisfaction; therefore, I am delighted you felt that way. We think we provide our customers with an excellent balance of value, comfort, convenience, and amenities, and it is obvious that you agree. I hope you will stay with us if your travels lead you back to our area. Being in this profession is a great pleasure, especially when serving customers like you. Sincerely, Hotel Manager

6/10 Soddisfacente

Becki

Non mi è piaciuto: Servizi
Easy to get to
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager , il giorno 2 apr 2024
Dear Becki,Thank you for your stay. We're glad to hear that you found our hotel easy to access! Providing convenient accommodations for our guests is important to us. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

Cassandra

Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 17 apr 2024
Dear Cassandra,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We cannot wait to welcome you and we look forward to serving you even better. Serving visitors like you is a privilege.Sincerely, Hotel Manager

10/10 Eccellente

Nancy

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
I've stayed here several times and the rooms' floors are very dirty this time. I would think that a supervisor would check after they are supposedly clean.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 24 mar 2024
Dear Nancy,Thank you for your feedback and for bringing this issue to our attention. We apologize for the cleanliness issue you encountered during your recent stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we're sorry that we fell short of your expectations on this occasion. Rest assured, we will address this with our housekeeping team and ensure that proper measures are taken to prevent similar incidents in the future. We appreciate your loyalty as a returning guest, and we hope to have the opportunity to regain your trust during your next stay. Thank you for your understanding.Sincerely, Hotel Manager

8/10 Buono

Vincent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pizza place next door was great!
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 22 mar 2024
Dear Vincent ,Thank you for your feedback! We're glad to hear that you enjoyed the nearby pizza place. We hope to welcome you back soon!Sincerely, Hotel Manager

6/10 Soddisfacente

Bria

Viaggio di coppia
Room was not clean at all bed sheets was dirty & bathroom had hair on floor n shower
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager , il giorno 18 mar 2024
Dear Bria,We apologize for the cleanliness issues you encountered during your stay. It is unacceptable that your room was not up to our standards. We take cleanliness very seriously, and we regret any discomfort or inconvenience caused by the dirty bed sheets and bathroom. Your feedback is valuable, and we will address these issues with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a much more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 Buono

Melody

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 11 mar 2024
Dear Melody,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Eccellente

DIANNE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was excellent and employees was excellent
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 4 mar 2024
Dear DIANNE,Thank you for your perfect rating! We're thrilled to hear that you found everything excellent during your stay and that our employees provided excellent service. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent experience in the future!Sincerely, Hotel Manager

4/10 Scarso

Diana

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The toilets , no water in the hotel
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager , il giorno 21 feb 2024
Dear Diana,We deeply regret the inconvenience caused by the lack of water during your stay. This is not the experience we strive to provide for our guests. Please accept our sincere apologies for the inconvenience, and rest assured that we are actively working to address this issue to prevent it from happening again. Your feedback is invaluable, and we appreciate your understanding.Sincerely, Hotel Manager

8/10 Buono

Julius

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was quiet and convenient. The staff were very friendly and polite. I had a problem with the closet and getting more towels.
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Manager , il giorno 29 gen 2024
Dear Julius,Thank you for your feedback! We're glad to hear that you found our hotel quiet and convenient and that our staff were friendly and polite. We apologize for the inconvenience you experienced with the closet and getting more towels. Your feedback is valuable to us, and we'll use it to improve our services. We hope to have the opportunity to welcome you back again soon!Sincerely, Hotel Manager

2/10 Terribile

kevin

Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager , il giorno 29 gen 2024
Dear Kevin,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

2/10 Terribile

Lena

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
These people called me 18 hours after I was there and asked if I was paying for another day! Mind you I had already paid for 2 whole days $242.. scamming I guess they’ve been in Memphis too long. The sheet had blood stains on it, I ran out towels they only gave me one big towel 1 face towel.. the place looked abandoned! There were only a few rooms rented out!! Don’t do it
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 20 gen 2024
Dear Lena,We sincerely apologize for the billing error, cleanliness issues, and the overall condition of the property during your stay. This falls below our standards, and we appreciate your feedback. We are actively addressing these concerns to ensure improvement. We value your input and hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 Eccellente

Yashar

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Yashar,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

8/10 Buono

Linda

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Manager , il giorno 1 gen 2024
Dear Linda,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 Soddisfacente

Richard

Viaggio con la famiglia
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 28 dic 2023
Dear Richard,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 Soddisfacente

Terranza

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 6 dic 2023
Dear Terranza,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Eccellente

Angelica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Stay!!
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager , il giorno 29 nov 2023
Dear Angelica,Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great stay. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

8/10 Buono

Shaunice

Mi è piaciuto: Pulizia e personale e servizio
.
Soggiorno di 5 notti a novembre 2023
Risposta di Hotel Manager, il giorno 29 nov 2023
Dear Shaunice ,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Eccellente

Louana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The clerks at the front desk were very friendly and accommodating.
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel Manager , il giorno 29 nov 2023
Dear Louana,Thank you for the excellent 5-star review! We're delighted to hear that the clerks at the front desk were very friendly and accommodating. Providing excellent service is important to us, and we're glad to know it made a positive impact on your stay. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Eccellente

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Manager , il giorno 22 nov 2023
Dear William,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Eccellente

Daissy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Manager , il giorno 21 nov 2023
Dear Daissy,Thank you so much for this fantastic 5-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 11 nov 2023
Dear Guest, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Scarso

Jessica

Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Manager , il giorno 10 nov 2023
Dear Jessica,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Eccellente

Melissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 5 nov 2023
Dear Melissa,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Eccellente

Viridiana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 3 nov 2023
Dear Viridiana, I am grateful for your 5-star review. It is obvious that you agree with us that we provide our guests with an excellent mix of hospitality, comfort, convenience, amenities, and value. I hope you will stay with us if your travels bring you back to this area. It is a true pleasure to be in this business, serving guests like you. We are eager to assist you once more.Sincerely, Hotel Manager

4/10 Scarso

DALE

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Probably won't go back
The hotel lobby is nice and the staff was friendly. I had a 1st floor room and the floor was vinyl tile with no rugs. My feet were very dirty from walking barefooted. There were cars outside of my window playing loud music late night and early morning which interrupted my sleep. The was no clock in the room and the phone was on the desk instead of nightstand. Despite all of this, the bed was very comfortable.
Soggiorno di 3 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 1 nov 2023
Dear DALE,Thank you for your feedback about your stay. We apologize for the inconveniences you encountered, including the cleanliness of the floor, noise disturbances, and the room setup. Your comments are valuable, and we will work to address these issues to provide a more comfortable experience for our guests in the future. We're glad to hear that you found the bed comfortable, and we appreciate your input.Sincerely, Hotel Manager

6/10 Soddisfacente

Christopher

Soggiorno di 3 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 1 nov 2023
Dear Christopher,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Eccellente

Mohammed

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager , il giorno 20 nov 2023
Dear Mohammed,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Soddisfacente

Ron

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 31 ott 2023
Dear Ron,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 Terribile

Chris

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Stupid fee
The front desk clerk wanted to charge me $30 for being early. Checkin is at 3 and I arrived around 12:30. He said he had a room ready for me if I wanted to pay the early checkin fee. I asked him who was inconvenienced. He said no one it was just policy. But if I came back at 1:30 he wouldn’t charge me the fee..?!?! That’s still early and you had a room ready already for me. I’ll NEVER stay here again.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 25 ott 2023
Dear Chris,We apologize for the inconvenience you experienced with the early check-in fee. Your feedback is important, and we will review our policies to ensure a smoother guest experience. We're sorry to hear that this affected your stay, and we hope you might reconsider staying with us in the future. Thank you for sharing your concerns.Sincerely, Hotel Manager

10/10 Eccellente

EDWARD

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quick and easy check-in. Close to Interstate. Lots of shopping close by.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 24 ott 2023
Dear EDWARD,Thank you for the 5-star review! We're delighted to hear that you had a quick and easy check-in and enjoyed our convenient location near the Interstate with plenty of shopping options nearby. Your feedback is appreciated, and we hope to continue providing you with an excellent experience on your future visits.Sincerely, Hotel Manager

4/10 Scarso

Dylan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
nah
Looked nice from the outside , walked into our room which was one of the priced rooms, and there was hair on the floor and an empty condom wrapper. I brought it up to the front desk when checking out and I was told “they’ll have the maid check it out”! For the money you spend , you should at least get a clean room. No matter how short or long your stay is. Do better or at least fake like you care, unlike they did.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 20 ott 2023
Dear Dylan,We sincerely apologize for the cleanliness issue you experienced during your stay. Your feedback is important, and we're committed to addressing and rectifying such concerns to ensure a much better experience for our guests in the future. We appreciate your input and hope you will consider giving us another opportunity to provide a more pleasant and clean stay. Sincerely, Hotel Manager

6/10 Soddisfacente

Daniel

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Shopping close by
Soggiorno di 3 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 19 ott 2023
Dear Daniel,Thank you for your feedback and for noting the convenience of shopping nearby. We appreciate your input, and we'll work to make improvements to enhance your future stays.Sincerely, Hotel Manager

4/10 Scarso

Dennis

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 5 nov 2023
Dear Dennis,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Eccellente

omar

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 1 nov 2023
Dear Omar,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

8/10 Buono

Karen

Soggiorno di 3 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 29 ott 2023
Dear Karen,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Eccellente

Jack

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 10 ott 2023
Dear Jack, Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Soddisfacente

Christine

Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 6 ott 2023
Dear Christine,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 Soddisfacente

JAMES

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
hotel one and a half star
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 3 ott 2023
Dear JAMES,Thank you for providing a rating and sharing your feedback. We'd like to understand more about your specific concerns to improve our services. If you have any additional comments or suggestions, please feel free to share them. Your input is valuable, and we aim to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

4/10 Scarso

Chandra

Soggiorno di 3 notti a settembre 2023
Risposta di Hotel Manager, il giorno 3 ott 2023
Dear Chandra,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

10/10 Eccellente

Nicole

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was wonderful
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Manage, il giorno 1 ott 2023
Dear Nicole,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had a wonderful experience during your stay. If you ever return, we'll strive to make your next visit just as fantastic.Sincerely, Hotel Manager

2/10 Terribile

KRISTY

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible Hotel
Between the drug deals in the parking lot and the fight in the lobby this stay was not one I wish to repeat with my family. The room as dirty, the beds were very uncomfortable, and each morning's breakfast was missing a component. Both mornings there was no waffle mix. I requested more and they refilled on one day but not the other. They were out of coffee, waffle mix and biscuits each day. Also, the gym/workout room was not air conditioned. No fans either. This was by far one of the worst places I have ever stayed. I will not book again.
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Manager, il giorno 30 set 2023
Dear KRISTY,It is very disappointing to learn of your negative impression of the condition of your accommodations. It is pretty serious, and we never condone any kind of illegal activity like drug deals or any such things in our hotel premises. We provide a safe experience, and the safety of our guests is our first priority. The matter will be investigated and strictly acted upon. Already, the security and staff have been alerted to be more proactive and seriously listen to and verify the claims if any suspicious activities are going on around the premises, as we are against such acts. I request your understanding and continued patronage.Sincerely,Hotel Manager

6/10 Soddisfacente

Judith

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel was fine, rooms spacious, good breakfast but both nights all kinds of people and trucks were partying into the early morning hours
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Manager, il giorno 23 set 2023
Dear Judith,Thank you for your feedback about your recent stay. We're glad to hear that you found the rooms spacious and enjoyed the breakfast. However, we apologize for the disturbances caused by noisy guests and trucks during your stay. We understand how important a peaceful night's sleep is, and we'll work to address such issues to ensure a more restful experience for our guests. Your comments are appreciated, and we hope to provide you with a quieter stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

sharri

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location. I was skeptical I thought it would be like a motel it was actually way better, cleaner, more posh (renovation, hard wood floors, modern furniture) than other hotels in area like Hilton and Marriot which all my other family stayed at,which were older w/ worn carpets and such. Called to let the, know I was doing a late evening check in and the woman Alicia at front desk made sure I was accommodated.
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Manager, il giorno 16 set 2023
Dear Sharri,We're delighted to hear that you had a pleasant surprise during your stay and that our hotel exceeded your expectations. It's great to know that our location and recent renovations made for a more enjoyable experience compared to other hotels in the area. We're also pleased to hear that Alicia at the front desk provided you with excellent service. Your positive feedback is appreciated, and we hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager