Dear Daniel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Maria, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Daniel, Please accept our apologies for the inconvenience and safety concern you experienced with the electrical issue in your room. Your safety is our top priority, and we regret any discomfort this may have caused. Moreover, it is disheartening to see that your request for compensation has not been addressed promptly or satisfactorily. We will address this concern with the appropriate individuals to ensure a more responsive and efficient resolution. Your feedback is valuable, and we hope to have the opportunity to provide you with an improved experience in the future. Sincerely,Hotel Management

Dear Daniel, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Pamela, Thank you for choosing Extended Stay America and sharing your kind review. We are delighted our accommodations worked well for your brief stay. It was a pleasure hosting you, and we hope to see you again soon. Sincerely,Hotel Management

Dear Kimberly, We are flattered by your kind review of Extended Stay America. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Jennifer, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained suite, and we are very sorry that did not happen when you were here. We will address this issue with our housekeeping team to ensure a more pleasant environment for our guests. Regarding the smoking concerns, we take this matter seriously and will reinforce our policies to ensure compliance. We understand your disappointment and hope you will consider giving us another chance to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Amanda, Thank you for taking the time to share feedback about your recent stay. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We apologize for the inconvenience caused. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your recent stay with us. We apologize for the discomfort caused by the bloodstained sheets. Our housekeeping team usually does a great job ensuring our guests have a clean and fresh room. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. Apart from this instance, we hope the rest of your stay was pleasant. We value our guest's feedback as we continually strive to grow and improve our guest services. Thank you again for taking the time to write about your time at Extended Stay America. We look forward to seeing you again soon!Sincerely,Hotel Management

Dear Gladyani, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed all that we offer. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit to our city.Sincerely,Hotel Management

Dear Hulan, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit so we may have the opportunity to better your stay.Sincerely,Hotel Management

Dear Sandra, Thank you for choosing us and sharing your thoughts. We appreciate your feedback regarding your recent stay. While we apologize for the cleanliness concerns you encountered, your comments are valuable and will help us enhance our housekeeping procedures. We understand the importance of a clean and comfortable environment for our guests. Your input is essential, and we hope to provide a more pleasant experience during your next visit. Sincerely,Hotel Management

Dear Jana, We appreciate your feedback about your recent experience. We regret that you encountered room-related issues and odors. Your comments help us improve our facilities and service. We apologize for any inconvenience you faced. We'll address your concerns to provide a more pleasant atmosphere for our guests. Thank you for your understanding, and we hope to offer you a more enjoyable stay during your next visit.Sincerely,Hotel Management

Dear Terrance Thomas, Thank you for staying with us. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to have the opportunity to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Kim, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

Dear Earl, We genuinely appreciate your feedback and apologize for any inconvenience you experienced during your stay. We aim to provide a comfortable and convenient experience, and we regret that we fell short of this during your visit. Your comments regarding breakfast options, in-room amenities, and staff interactions are important to us, and we will use this feedback to improve our services. We hope you'll consider giving us another opportunity to provide you with a more enjoyable stay that aligns with your expectations. Thank you for sharing your thoughts.SincerelyHotel Management

Dear Gary, We apologize for the inconvenience you experienced with a broken bed leg during your stay. Your comfort is important to us, and this issue should not have occurred. We will address this matter immediately with our maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Thank you for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Cynthia, Thank you for sharing your feedback about your stay at Extended Stay America. We take pride in providing exceptional service to all of our guests, and we are thrilled to hear that you had an excellent experience with our front desk staff. We appreciate your business and look forward to welcoming you back the next time you are in the area.Sincerely,Hotel Management

Dear Stephanie, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Cristian, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay so they will be pleased with your feedback. However, we regret the smell which caused inconvenience. We will address this thoroughly. Thank you again for your review, and we look forward to seeing you again soon!Sincerely,Hotel Management

Dear Kimberlee, Thank you for leaving your valuable comments. We appreciate you pointing out specific items you loved and areas where we can improve. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management