Hotel per famiglie a Merrimack

“We were coming from Canada and the front desk clerk would not give us our reserved room because our passports did not contain visa stamps. The clerk would not accept that Canadians travel visa free to the US. When we asked for the written policy he said it’s on the website. When we saw that it isn’t he said it was given to him verbally by management. Looks like he was making it up as he went. After 15 minutes of arguing, the riled up clerk finally checked us in. ”

“I had a fully paid reservation, and at check-in I was asked to provide a credit card for the security deposit, which is perfectly understandable. However, even though I had four different credit cards, from four different networks, none of them worked with the hotel’s POS terminal. The issue was clearly not with my cards, but with the hotel’s payment system. It was 7:00 PM, I was traveling with my three-year-old child, and despite the obvious situation, the staff refused to let me check in. I...