Esterni

Recensioni per Super 8 by Wyndham Metropolis

2 out of 5
Super 8 by Wyndham Metropolis
2055 E 5th St, Metropolis, IL

Recensioni

6,8
Valutazione di 10 - Eccellente. 83 su 416 recensioni" "
Valutazione di 8 - Buono. 138 su 416 recensioni" "
Valutazione di 6 - Soddisfacente. 94 su 416 recensioni" "
Valutazione di 4 - Scarso. 56 su 416 recensioni" "
Valutazione di 2 - Terribile. 45 su 416 recensioni" "

7,0/10

Pulizia

7,8/10

Personale e servizio

6,0/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

4/10 Scarso

Penny

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Conveniently located right off the highway. Bathroom smelled like piss And floors were dirty.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 2 mag 2024
Dear Penny,We apologize for the unpleasant experience you encountered during your stay. Maintaining cleanliness is a top priority for us, and we're disappointed to hear about the issues with the bathroom odor and dirty floors. Your feedback is crucial in helping us address these issues promptly and ensure a more comfortable stay for future guests. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 Eccellente

Alison, Evanston

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My family came down for the eclipse. The Super 8 was clean and well maintained, and very quiet despite being fully booked. Breakfast was great with a good selection and refilled all the time. One of the best features was the staff who were extremely friendly and helpful.
Soggiorno di 4 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 11 apr 2024
Dear Alison,Thank you for your great feedback! We're thrilled to hear that you found our Super 8 to be clean, well-maintained, and quiet despite being fully booked. It's fantastic to know that you enjoyed our breakfast offerings and that our staff made a positive impression with their friendliness and helpfulness. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you and your family back for another memorable stay in the future!Sincerely, Hotel Manager

2/10 Terribile

Hannah

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 8 apr 2024
Dear Hannah,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Scarso

Kelly

Viaggio con animali domestici
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unfriendly staff. I was tearful due to being in an accident and the front desk worker told me to calm down.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 4 apr 2024
Dear Kelly,We're deeply sorry to hear about your experience with our staff. Your emotional well-being is important to us, and we apologize for any insensitivity shown during such a challenging time. This behavior does not reflect our standards of customer service, and we will address this matter with our team to ensure it does not happen again.Sincerely, Hotel Manager

6/10 Soddisfacente

Liz

The bed was very comfortable and clean.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 30 mar 2024
Dear Liz,Thank you for your great feedback! We're thrilled to hear that you found our bed to be both comfortable and clean. Providing a cozy and hygienic environment is always our top priority. We hope you had a restful stay and look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Buono

Steve

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Although it is an older motel, it was very clean and tidy, and kinda nice. Also, the staff was nice, everything worked and it was very cheap. Note I am very allergic to bed bugs, and I don’t have any bites! Considering price this is a 4 star hotel all day long.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 11 mar 2024
Dear Steve,Thank you for your kind feedback. We're delighted to hear that you had a positive experience during your stay with us! Thank you for acknowledging our efforts to maintain cleanliness and tidiness, as well as our friendly staff. We understand the importance of a comfortable and bug-free environment, and we're glad we could provide that for you. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Soddisfacente

Cynthia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The bed was very comfortable and the location of motel was convenient. For some odd reason they wanted a $100 cash deposit for room but hesitant on giving a receipt. I insisted. When I checked out they inspected the room before refunding the deposit. I’m 71 years old; what damage were they expecting! Noisy area because of semi trucks.
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 20 feb 2024
Dear Cynthia,Thank you for your kind feedback We're pleased to hear that you found the bed comfortable and the motel's location convenient. We apologize for any inconvenience caused by the cash deposit requirement and the noise from nearby semi-trucks. Your feedback is valuable, and we will use it to improve our services. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.Sincerely, Hotel Manager

10/10 Eccellente

Scott

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 5 feb 2024
Dear Guest,Thank you for your kind review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Eccellente

Shane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Reasonably priced and clean hotel
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager., il giorno 1 feb 2024
Dear Shane,Thank you for your positive feedback! We're delighted to hear that you found our hotel reasonably priced and clean. Providing a comfortable and affordable stay is our priority, and we're pleased to know we met your expectations. We look forward to welcoming you back to your future.Sincerely, Hotel Manager

4/10 Scarso

Danielle

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Disappointed
I've stayed here before and had no issues. This time there was a water leak from the ceiling in the bathroom which caused a flood. The young man at the front desk laughed at me when I explained the situation. Eventually I was moved from a king suite to a regular double bed room. They refused to refund the amount of the downgrade. I still havent heard back from management and it's been over a week. This hotel used to be my go to, but due to the lack of quality customer service, I will never stay here again.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Danielle,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely, Hotel Manager

10/10 Eccellente

Billy

Viaggio di gruppo
Soggiorno di 7 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 25 dic 2023
Dear Guest,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

2/10 Terribile

Beatriz

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
Todo el hotel olía feo las sábanas quemadas y sucias con cabellos quería hacerme un café por qué estaba frío y la cafetera sucia jamás ha Sido limpiada la calefacción no se sentía y hacia mucho ruido y para rematar tardo 7 días en llegar mi reembolso
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager., il giorno 20 dic 2023
Dear Beatriz,We sincerely regret the many inconveniences you experienced during your stay. The situation he describes does not meet our quality and service standards. We are taking immediate steps to address and correct the aforementioned issues, including cleaning rooms and improving our refund processes. We are committed to improving to offer more satisfying experiences in the future.Sincerely, Hotel Manager

8/10 Buono

Robert

Mi è piaciuto: Pulizia
Clean rooms not outrageous on price
Soggiorno di 5 notti a novembre 2023
Risposta di Hotel Manager., il giorno 13 nov 2023
Dear Robert,Thank you for your positive feedback regarding the cleanliness of our rooms and our reasonable pricing. We're delighted to hear that you had a positive experience in these aspects. Maintaining a clean and comfortable environment for our guests at a fair price is a top priority for us. We value your patronage and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 Buono

Jason

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Place was overall decent some things seemed dirty but iw as due to certain things little used but seemed like it has been cleaned as good as it be done. But overall pretty pleaseed For the price wasn't expecting the Hilton but good enough for a cheap room. Can't say for all the rooms but the one I was in was good.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 30 ott 2023
Dear Jason, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

6/10 Soddisfacente

Susan

Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager., il giorno 23 ott 2023
Dear Susan,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

6/10 Soddisfacente

Chris

Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 30 ott 2023
Dear Chris,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 Scarso

Judi

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Dirty windows, as you walked in, a sign says, no continental breakfast, cigarette smell in the hall, musty, smell in the bedrooms, and the coffee area was not inviting in the morning
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 25 set 2023
Dear Judi,I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely,Hotel Manager

2/10 Terribile

dustin

Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 25 set 2023
Dear Dustin,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Manager

8/10 Buono

Phillip

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager., il giorno 18 set 2023
Dear Phillip,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

8/10 Buono

Beverly

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Just off the highway
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Manager, il giorno 29 ago 2023
Dear Beverly,Thank you for your feedback. We're delighted you chose our hotel and appreciated its convenient location just off the highway. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely,Hotel Manager

2/10 Terribile

Joyce

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
On every site we looked at for this hotel it states they have free breakfast wellm after we booked and went into hotel we checked in i asked about breakfast at
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Manager, il giorno 18 ago 2023
Dear Guest,We apologize for the confusion regarding the breakfast during your stay. We understand the importance of accurate information, and we're sorry for any inconvenience this may have caused. We will review our communication to ensure clarity moving forward. We appreciate your feedback and hope to have the opportunity to make it up to you on a future visit.Sincerely,Hotel Manager

8/10 Buono

Barry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Manager, il giorno 16 ago 2023
Dear Barry, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely,Hotel Manager.

2/10 Terribile

August

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was ok However the drywall in the room showed moisture damage in large areas. BLACK MOLD IN BATHROOM!! Fotos on request
Risposta di Hotel Manager, il giorno 16 ago 2023
Dear Guest,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

10/10 Eccellente

Angela

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The staff was very friendly and helpful. It was a nice stay
Soggiorno di 1 notte a luglio 2023
Risposta di Hotel Manager, il giorno 16 ago 2023
Dear Angela,Thank you for your stay. We're delighted to hear that you had a nice stay and that our staff's friendliness and helpfulness contributed to your positive experience. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager

4/10 Scarso

Christopher

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
.Entire building smelled like smoking was allowed everywhere. Plaster on walls was falling off, carpets are old, comforters have burn marks on them.
Soggiorno di 1 notte a luglio 2023
Risposta di Hotel Manager, il giorno 21 lug 2023
Dear Christopher,Thank you for bringing these concerns to our attention. We apologize for the negative experience you had during your stay. We take your feedback seriously and will address the issues you mentioned with our maintenance and housekeeping teams. We hope to have the opportunity to welcome you back again soon.Sincerely,Hotel Manager

6/10 Soddisfacente

Sheila A

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The owners were not very friendly. We stayed there for a week and since I was in town to visit family, they often came to the motel to visit. I was told I was not allowed to have any guests at the hotel. I was also told I would have to pay $10 for a pass to allow my 2-year old grandson to swim. The city pool is $1.50 each and my grandson was free.
Soggiorno di 7 notti a luglio 2023
Risposta di Hotel Manager, il giorno 20 lug 2023
Dear Sheila A,Thank you for your feedback. We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests. Visit again soon.Sincerely,Hotel Manager

10/10 Eccellente

Terence

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean, comfortable, and economical.
Soggiorno di 1 notte a giugno 2023
Risposta di Hotel Manager, il giorno 27 giu 2023
Dear Terence,Thanks for the feedback. We're glad we were able to provide you with a clean, comfortable, and pleasant experience. We take great pride in serving guests well, and I'm happy to hear that we're meeting and exceeding expectations. I hope you'll be able to stay with us again soon.Sincerely,Hotel Manager

4/10 Scarso

Patsy

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The bathroom door wouldn't close and there wasn't a locking mechanism on it. Carpeting throughout the bldg was dirty. Pool was very cold and no towels were available, only stained a d worn towels requested at the desk. No elevator.
Soggiorno di 1 notte a maggio 2023
Risposta di Hotel Manager, il giorno 29 mag 2023
Dear Patsy,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely,Hotel Manager

10/10 Eccellente

Keenan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was clean and staff was a1!
Soggiorno di 1 notte a maggio 2023
Risposta di Hotel Manager, il giorno 29 mag 2023
Dear Keenan,Thanks for the feedback. Appreciate your nice comments about our team and service. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. We are looking forward to seeing you soon.Sincerely,Hotel Manager

4/10 Scarso

Melanie

Non mi è piaciuto: Comfort della camera
Thick cigarette smoke.
the sign on the door posted ‘No Smoking’, but the smell of smoke in the lobby was bad. The walk to the end of the hall for our non-smoking room could stifle a person for the strong smoke in the hallway. We then used the outside door to leave and enter, when we went to eat. Breakfast was a 2 on the scale of 1 to 5. Only small yogurt as the only protein.
Soggiorno di 1 notte ad aprile 2023
Risposta di Hotel Manager, il giorno 1 mag 2023
Dear Melanie,Thanks for the feedback. Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Shall appreciate your understanding. Visit again soon.Sincerely,Hotel Manager

6/10 Soddisfacente

Yvonne

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
They were friendly but smelled of smoke in hallway and the room smelled moldy. Breakfast was very minimal
Soggiorno di 1 notte ad aprile 2023
Risposta di Hotel Manager, il giorno 1 mag 2023
Dear Yvonne,Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced unpleasant odors during your stay, and we apologize for any discomfort or inconvenience this may have caused. We will use your feedback to make improvements. We hope that you will give us another opportunity to provide you with a more comfortable.Sincerely,Hotel Manager

2/10 Terribile

Matt

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible hotel
It says free breakfast, but they had nothing.... Entire place stunk like smoke... Shut pool early.... Will never go again.
Soggiorno di 1 notte a marzo 2023
Risposta di Hotel Manager, il giorno 3 apr 2023
Dear Matt,We're sorry to hear that your recent stay with us did not meet your expectations. We apologize for any confusion regarding our breakfast offerings and the smell of smoke on our property. We will investigate this further to ensure that these issues are addressed. Thank you for bringing these issues to our attention, and we will take steps to improve our guest experience in the future. Hope you will visit again soon.Sincerely,Hotel Manager

8/10 Buono

Melody

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super 8 as advertised
Clean room and friendly staff. The beds are comfortable.
Soggiorno di 1 notte a marzo 2023
Risposta di Hotel Manager, il giorno 3 apr 2023
Dear Melody,Thanks for the feedback. We're glad to hear that you found our accommodations to be clean and comfortable and that our staff provided friendly service during your stay. We take pride in providing a comfortable and enjoyable experience for our guests, and we're happy to hear that you had a great experience with us. Hope to see you again soon.Sincerely,Hotel Manager

10/10 Eccellente

Debra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2023
Risposta di Hotel Manager, il giorno 28 mar 2023
Dear Debra,We thank you for your 10 out of 10 ratings and hope that your stay with us has been pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely,Hotel Manager

4/10 Scarso

steve

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2023
Risposta di Hotel Manager, il giorno 3 apr 2023
Hello Steve,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us.Please revert.Sincerely,Hotel Manager.

8/10 Buono

Sherry

Soggiorno di 2 notti a marzo 2023
Risposta di Hotel manager , il giorno 31 mar 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Buono

Susan

Mi è piaciuto: Pulizia, personale e servizio, servizi
It is a smoking property so there is a odor of smoke in the hallways but my non smoking room had no smoke odor. Staff very helpful
Soggiorno di 1 notte a febbraio 2023
Risposta di Hotel Manager, il giorno 4 mar 2023
Dear Susan,Thank you for the feedback. We're glad to hear that you found our staff to be helpful during your stay. However, we apologize for any inconvenience caused by the odor of smoke in the hallways. We hope to have the opportunity to provide you with an even better experience in the future. Sincerely,Hotel Manager

10/10 Eccellente

doris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2023
Risposta di Hotel Manager, il giorno 24 gen 2023
Dear Doris,Thanks for staying with us and for appreciating your stay with us by giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Buono

Orval

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We would have given it a great rating if it served breakfast
Risposta di Hotel Manager, il giorno 6 gen 2023
Dear Orval,Thank you for visiting and providing feedback. We will certainly address your concerns about the breakfast. We use feedback from guests to improve our services. You can expect an even better stay the next time. Hope you will visit again soon.Sincerely,Hotel Manager

10/10 Eccellente

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Final warm rest
The attendant when we walked into the lobby was very attentive and helpful and getting his keys immediately he told us about the parking and he asked if there’s anything else we need the room was warm comfortable in the shower was hot it was perfect rest for a 5 Hour Drrive the next day and extreme cold weather during a holiday I commend the front desk service fly up
Soggiorno di 1 notte a dicembre 2022
Risposta di Hotel Manager, il giorno 26 dic 2022
Dear Andrew,Thank you for your kind words. We are delighted that you had a great experience at our hotel. We strive to make our guests feel welcome and comfortable and we are pleased that we achieved this for you. I will be sure to share your compliments with my staff. We hope you will stay with us again in the future.Sincerely,Hotel Manager

6/10 Soddisfacente

Tracy

Mi è piaciuto: Personale e servizio

2/10 Terribile

Nina

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a settembre 2022
Risposta di Hotel Manager, il giorno 28 nov 2022
Dear Nina,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 Eccellente

Denah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Huge tub!
We had a smoking room and it was super clean considering. There is a small living area with a couch, chair, table and chairs, computer desk and chair, and a kitchenette. The sink is separate from the rest of the bathroom, a major plus, and the tub! HUGE JETTED TUB! And it worked! The only complaint was the single ply toilet paper.
Soggiorno di 5 notti a novembre 2022
Risposta di Hotel Manager, il giorno 19 nov 2022
Dear Denah,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

4/10 Scarso

Vincent

Soggiorno di 1 notte a novembre 2022

8/10 Buono

Jarriett

Mi è piaciuto: Pulizia e personale e servizio
Overall it was good.
Soggiorno di 1 notte a novembre 2022
Risposta di Hotel Manager, il giorno 14 nov 2022
Dear Jarriett,Thanks for your feedback. We are glad that you were pleased with the hotel's overall facilities and services. Your positive comments shall motivate us to serve our guests better. Please do visit again soon.Sincerely,Hotel Manager

10/10 Eccellente

Janna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2022
Risposta di Hotel Manager, il giorno 14 nov 2022
Dear Janna,Thanks for staying with us and for appreciating your stay with us by giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

6/10 Soddisfacente

Cynthia

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Staff was very friendly but blankets on bed too thin with burn holes and shower didn’t work
Risposta di Hotel Manager, il giorno 10 nov 2022
Dear Cynthia, Thank you for your stay. We are sorry that you weren’t completely satisfied with your experience at our hotel. We’re involved in a continuous improvement process and are working to make the guest experience better. We take pride in offering a great experience for travelers of all kinds. I hope that you will try us again.Sincerely, Hotel Manager.

6/10 Soddisfacente

Paula

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Continental Breakfast was advertised, but only consisted of coffee & juice. Previously had multiple food options. I heard several other patrons disappointed/complaining also!
Soggiorno di 3 notti a ottobre 2022
Risposta di Hotel Manager, il giorno 19 ott 2022
Dear Paula,Thank you for your review. We are glad to hear that overall your experience was positive. We are really sorry for the breakfast issue and forwarded your concerns to the management for review. Sorry about this time. We will surely take care of the breakfast next time you visit us. Please visit us again. Sincerely, Hotel Manager

10/10 Eccellente

gail

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was fast and close to restaurants.
Soggiorno di 1 notte a ottobre 2022
Risposta di Hotel Manager, il giorno 18 ott 2022
Dear Gail, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

6/10 Soddisfacente

Kelsey

Viaggio di coppia
Soggiorno di 1 notte a ottobre 2022
Risposta di Hotel Manager, il giorno 7 ott 2022
Dear Kelsey,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score. please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager