Please accept our sincerest apology for any trouble or inconveniences we have caused you. Let us know what was the reason why you were unhappy during your stay at our property, and we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your concern as soon as possible.

Hello Aida. We're sad that you were not happy for this booking. We have already informed you of your reservation status as it was also indicated in our page.

Hello Tanya. We are glad that you enjoyed your stay in our property. Thank you so much for your feedback. We look forward to hosting your stay again.

Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. Our goal is to provide the very best service and we are always looking for ways to improve. Thus, your input will surely helped define that experience and let others recognize the value we provide. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. We hope to see you again soon!

Hi Bernard, We appreciate your feedback and we apologize if you were inconvenienced due to the construction happening in another building. Kindly be advised that the construction, which is in another property and not part of the hotel you were staying in, is out of our control. We have given a refund and additional compensation for all the inconveniences experienced. It is always our aim to provide excellent experience to our customers. Thank you once again for reaching out to us and we hope that you will give us another opportunity to serve you once more as our guest in our other properties.

Thank you for taking the time to communicate to us as to why you were unhappy during your stay at our property; and we did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your concern as soon as possible. We will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconveniences we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Obrigado por tomar o tempo para nos dizer por que você estava infeliz durante a sua estadia em nossa propriedade; e nós não atendemos às suas expectativas. Temos todo o desejo de atender às suas necessidades e fornecer a melhor solução disponível para resolver sua preocupação. Por favor, entre em contato conosco pelo nosso número para fazer a nossa melhor tentativa de recuperar sua confiança em nossa empresa. Além disso, avaliaremos melhor como podemos evitar que esse problema ocorra novamente no futuro. Por favor, aceite nossas sinceras desculpas por qualquer problema ou inconveniência que tenhamos causado a você. Mais uma vez, agradecemos muito o seu feedback, pois nos ajudará a melhorar o que fazemos. Como em qualquer negócio como o nosso, a maior publicidade que podemos ter é a palavra de boca de um cliente satisfeito. O nosso objetivo é mantê-lo como um cliente satisfeito e esperamos atendê-lo novamente no futuro.

Thank you for your recent visit at our property in Trump Sunny Isles, we hope you've enjoyed your stay! As one of our preferred guests, your feedback is of the utmost importance to EroRentals. Our goal is to provide the very best service and we are always looking for ways to improve. We are constantly striving to deliver the ideal experience for our guests, and your input will help us to define that experience. Thank you so much for taking the time to leave a review. Your feedback is highly appreciated and important to us. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you for the nice feedback, Andriy. We're glad that you've enjoyed your stay. We're taking note on the things that needed attention and we'll work on that the soonest. Hope to serve you again on your next visit.

Hello Sharon, Thank you for your feedback. We thrive to give best customer service to our guest. Hoping to be hosting you again!

Olá Natalia. Por favor, deixe-nos saber o que aconteceu durante a sua suposta data de check-in desde que você mencionou que você não ficou no hotel. Vamos investigar para que possamos agir sobre o que tornou a sua estadia infeliz.

Dear Sir, Thank you for your wonderful feedback! We are truly looking forward to accommodating you again!

Dear Guest, We're sorry to hear of about your unfortunate experience at our property. We only manage the private units and have little control on what the hotel does as unfortunately we do not employ the hotel front desk/employees and we are limited to only services provided within the room itself and are therefore greatly affected if you had negative experiences outside the room with your negative review. We appreciate if you can reach out to us so we can make it up to you on a future stay.

Hello, we are sorry the fees has been overlooked as how it was advertised on Expedia website. We make sure everything, nightly rate, taxes and cleaning fees,resort fees and security deposit, are clearly indicated on the listing in their website. We also do not have control over the amenities of the hotel. We want to make this right for you and we want to regain your trust to book with us again in the future with high hopes. Thank you!

Nos complace que haya disfrutado de su estadía y esperamos servirle nuevamente en el futuro cercano.

Dear Guest, thank you for your comments and feedback. We are here for you should you need any additional services and can provide you with all services of the hotel, if not even more, just like the free cell phone we provided you during your stay! We look forward to seeing you again soon!

Hi, I am terribly sorry that you were not satisfied with the fees that is collected by this property for your booking to be complete. Prior to booking, the property page you booked at states the $100/day resort fee that is collected by the hotel front desk which covers valet parking ($27/day otherwise), 2 passes to the spa (value of $50), 2 beach chair rentals (Value of $30), free shuttle service and free internet. This is a fee collected by the hotel for their amenities and not collected by us, the management company. Please contact us for a credit towards future bookings for the inconvenience that you experienced! As far as the room types, our Junior Suites and Deluxe Studios do not have a close off bedroom but our Junior Suites do have a small living area. Our 1 bedroom suites have a closed off bedroom and living/dining area. We strongly recommend to preview the photos of the room type you choose so we can properly accommodate your needs! We did not receive any complaint from you regarding the shower and fridge so please reach out to us next time so we can resolve any issues immediately. We look forward to hearing from you soon.. - Management

Hi Tiahna! We are very pleased to have hosted you and are glad you enjoyed your time spent at our property. Unfortunately, the resort fees are charged by the hotel and not by our company but we are glad you were able to find the value in the cost for it. We are truly looking forward to hosting you again next time you visit! Have a wonderful week!

Hi, Can you please contact us so we can retrieve your reservation? We are always here 24/7 should you need any assistance and we have wifi working in all units. We have available staff to be at the unit immediately and had we been notified about the TV we would have upgraded you immediately at no charge to another room while that problem gets handled. Sometimes the issue can be as minor as a battery replacement needed in a remote etc, but we can assure you that our staff are always here for any requests or anything needed. Housekeeping is included in your stay at checkout and should you need additional housekeeping you can notify us at anytime. We would like to make this right for you and credit you if you did not have a great experience so please reach out to our customer support team as soon as you can! Thanks again and we truly look forward to assisting you.

Hi Jenipher, Thank you tremendously for your great review! We truly look forward to seeing you again and accommodating you and your family! Please reach out to us for a voucher towards your next stay!

Dear Guest, Can you contact us so we can retrieve your reservation and discuss this with you? We are surprised by your feedback and would have had all issues resolved immediately upon being contacted by our 24/7 staff. The resort fees are collected by the hotel so we are limited to those charges and you get the valet parking, spa passes, beach chair rentals and much more with that. We would have upgraded you immediately should the room not been up to 5 star standards so please contact us at your earliest convenience so we can make this up to you as we want your absolute satisfaction!

Thank you for your feedback. We would have loved to be able to accomodate you for a 5 star review so please reach out to us so we can discuss making it more than perfect for the next time you visit!

Querido invitado, Estamos terriblemente lo siento que cuando reservamos no era lo suficientemente claro sobre los costos de la tarifa del complejo. Hacemos todo lo posible para asegurarnos de que se muestra correctamente antes y durante el proceso de reserva. Esta tarifa de complejo asegura que no tendrá que pagar aparcacoches (más de $ 35 / día), acceso al spa (más de $ 50 / día), Wifi (más de $ 15 / día), alquiler de sillas de playa (más de $ 30 / día) Con mucho más. Por desgracia, no es una tarifa que se cobran por nosotros, los propietarios privados, pero es una tarifa que es recogido por el hotel para todas las comodidades que ofrecen. Ofrecemos servicio de limpieza a petición y le ofrecemos una salida de limpieza como parte de su estancia de gastos. Por favor, póngase en contacto con nosotros para que podamos hacer lo correcto para usted como queremos su satisfacción upmost y se asegurará de que lo valga la pena!

Thank you michelle for booking with us! We are glad you enjoyed your stay and look forward to seeing you again at our property some time soon!

Dear Guest, We are terribly sorry that you did not have the up-most best experience at our property. We typically upgrade for free if a guest does not enjoy the room they were assigned. We understand that grout can accumulate over time and this property is over 10 years old so the fixtures may not be all that new. We do our best to try to shine our fixtures as often as possible and would have resolved these issues immediately. There was no mold in this room just grout/dirt and the resort fees are mentioned clearly at the time of booking. You could order to the room with cell phone we provided for you at no additional cost. A cell phone is usually more advantageous than a landline phone especially for those traveling from abroad! Please reach out to us so we can make it up to you and ensure your up-most satisfaction as we truly hope to see you again at our property and thrive for customer service!

Nos disculpamos con la mayor seriedad ya que estas no son las expectativas que queremos para nuestros huespedes. Estaremos investigando la naturaleza de los incidentes que usted haya percatado en la unidad para asi poder hacer mejorias en nuestro servicio y nuestras experiencias para nuestros huespedes. Esperamos poder tener la oportunidad de recuperar su impresion y poder tener la oprtunidad de recompensarle con una estadia en el futuro. Gracias por dejarnos saber de los incidentes y esperamos poder servirle nuevamente en el futuro, y mejorar su percepcion.

Patrickwe're happy you enjoyed your stay and accommodations. We are currently working with the hotel to ensure private guests receive the same level of service as hotel guests and hope this will no longer be an issue moving forward. Thank you for your feedback.

Antonio we are sorry to hear you did not have a pleasant experience during your stay. Because you booked a private unit some of the services and amenities are different from a traditional hotel stay. We provide a cell phone and hotspot to allow our guests to have portable phone and internet access throughout the hotel and do not charge guests unless there is an excessive amount of data used. It is not common for there to be no staff at the front desk so I will share your concerns regarding that and the fees with the hotel. There is a bar/restaurant in the lobby with lots of seating to allow guests to unwind outside of their room. This area has been designated to allow traffic to flow smoothly throughout the rest of the lobby as there are always guests checking in and out. Finally we have sent maintenance to repair the a/c issues and the room has been brought to hotel standard. While we regret that we were unable to improve your experience we do appreciate your feedback as it helps us to improve our service and accommodations.

Thank you for your review. We are thrilled that you enjoyed your stay and will continue working to provide our guests with the best service possible.

Siento que es infeliz sobre las tasas de complejo. Por desgracia, son un gasto añadido que cobra y paga directamente al hotel. Hacemos todo lo posible para informar a los clientes de las tasas para que no haya sorpresas a su llegada. Gracias por tus comentarios

It is with sincere regret that we are learning about the issues you faced during your stay with us. We make every effort to provide our guests with 5-star service and unfortunately that did not happen. Housekeeping has been made aware of your concerns as well as guest relations. Usually the hotel will share property management contact info with guests in situations like this but I'm not sure why that didn't happen this time as we would have been able to resolve most if not all of your issues. I offer my sincerest apologies for the inconvenience and assurance that all of your concerns are being addressed.

Gracias por tus comentarios. Su habitación debería haber sido equipado con dos juegos de toallas para cada huésped . Este problema se resolverá con la limpieza para evitar cualquier error en el futuro . Sus sugerencias serán forwared a las empresas para que el espacio para el mejor estándar . De lo contrario, estamos contentos de que haya disfrutado de su estancia en el complejo Trump y esperamos contar con usted como huésped en el futuro .