2 outdoor pools, open 8:00 AM to 9:00 PM, cabanas (surcharge)

Recensioni per Trump International Beach Resort

4.5 out of 5
Trump International Beach Resort
18001 Collins Ave, Sunny Isles Beach, FL

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 1460 su 2776 recensioni" "
Valutazione di 8 - Buono. 550 su 2776 recensioni" "
Valutazione di 6 - Soddisfacente. 342 su 2776 recensioni" "
Valutazione di 4 - Scarso. 220 su 2776 recensioni" "
Valutazione di 2 - Terribile. 204 su 2776 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,2/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Amalia

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Personale come sempre eccezionale. La struttura non è all’altezza delle stelle. Forse il peggior Trump in cui sia stata.
Soggiorno di 5 notti ad agosto 2023
Risposta di Mr. Jose Rodriguez, il giorno 17 set 2023
Dear Amalia.I appreciate the time you took to share your experience with us.While we are appreciative of your comments about our staff, I’m very sorry that your recent visit was not up to your standards. Your feedback is highly important to us.With no hesitation, we will take into consideration your comments to improve and prevent a recurrence of such dissatisfaction.We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.

8/10 Buono

Anna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Trump international beach resort is a wonderful building in the waterfront of sunny isles beach. Clearness, friendly staff personnel, and well equipped rooms. Easy parking with valet very useful. Wi-Fi, and Sea and pool service were perfect. A bit discomforting were the absence of spot light near the bed, the incomplete refilling of coffee pads, especially at the end of the stay, additional resort fees at the final billing, and overcrowded lifts in rush hours. Overall a great structure. Recommended.
Soggiorno di 6 notti ad agosto 2023
Risposta di Mr. Jose Rodriguez, il giorno 20 set 2023
Thank you for sharing your comments about your recent Trump International experience.While we do apologize for the mentioned issues, we were truly delighted to read that you enjoyed your stay with us overall.Please do not hesitate to reach us directly in regards to any issue with your final folio.Thank you from all of us at the Trump International Beach Resort. We certainly hope to see you back soon.

6/10 Soddisfacente

stefano

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Nulla
Soggiorno di 9 notti ad agosto 2022
Risposta di Jose Rodriguez, il giorno 10 ott 2022
Dear StefanoThank you for giving us the opportunity to host your vacations. We appreciate the time you took to rate our establishment and letting us know that you enjoyed your time with us.It will be an honor to have you back in a future trip so that we may serve you with the warmth and hospitality for which we are recognized.Warm regards,

10/10 Eccellente

Liliya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like the option of pool for family and lap pool. Every staff memer that I saw was friendly, polite and available to assist either outdoors or indoors. Beach is clean and beach staff is attentive and friendly. Room was clean and everything worked well. My view of the beach from balcony was amazing. Restaurant food was good, I liked empanadas, salad, and sandwich. I was not a fan of the fries but they were just ok. Drinks were delicious. I liked complementary coffee station in lobby area which is opened in the morning till 10AM. It very clean and has a staff assigned to assist if needed and keep it clean. Elevators are busy and slow in the peak times but otherwise they come quick. Check-in and checkout was very fast. Valet team is super friendly and remember their customers. These guys are energetic and fast with their service.
Soggiorno di 7 notti ad aprile 2024

10/10 Eccellente

Nelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff and clean
Soggiorno di 5 notti ad aprile 2024

10/10 Eccellente

Timothy, Spring

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location and staff
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

alexandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Angel from front desk was very nice and helpful There is a lady name Sheella who was play a piano beautifully in the lobby while we was waiting for our room to be ready! Overall the whole staff including the beach guys was very welcoming.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Sylvia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We liked the location and excellent customer service.
Soggiorno di 6 notti ad aprile 2024

10/10 Eccellente

George

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved it
Soggiorno di 3 notti ad aprile 2024

8/10 Buono

Eric Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Service was very good and check in process was smooth. However, there were a couple times where we had the do not disturb sign on our door and room service would still come in the room. One instance they came into the room just to say they saw our sign and flipped it over which was very strange as we were still in bed. We loved our bartender Jorge who worked on the beach level bar of the resort. His service was excellent and really went out of his way to make my girlfriend and I first day very special.
Soggiorno di 4 notti ad aprile 2024

4/10 Scarso

Ronald W

Viaggio con la famiglia
Guest were rude. Children were noisy. While dining in restaurant kids would be bouncing basketballs and playing loud music on their tablets drowning out the nice music in the restaurant. Staff did not care. Service charges are excessive for what you get. Beds were very comfortable. Rooms were clean but no where near the quality at Trump Hotel in Chicago
Soggiorno di 4 notti ad aprile 2024

8/10 Buono

INGA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Irina

Viaggio con famiglia e bambini piccoli
Loved
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Luis Raul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente!!
Soggiorno di 5 notti ad aprile 2024

10/10 Eccellente

Geraldine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was really nice and clean. Beach service was great. Front desk was friendly and accommodating. Housekeeping was great. Only thing is - it is pretty far from Miami Beach itself but perfect if you are looking to be away from all the action.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Wilfredo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

simona

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved our stay!
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Angelica

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The property maintenance needs improvement this hotel was very nice now the waterfalls at the pool area not working. One of the elevators wasn’t working so we had to use the stairs we were at the 7th floor
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Vladimir

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
this was my worst experience, the room was not very clean, it was not convenient to go to the beach, there were never seats in the pool, but most importantly, I waited for the elevator for 20-30 minutes to go down, that was a surprise.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was beautiful,well kept and staff was exceptional.Parking was expensive with no options.
Soggiorno di 6 notti ad aprile 2024

10/10 Eccellente

MIRANDA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the property grounds,kids pool, close to beach, dinning options, walkable are and more. Traveled with family.
Soggiorno di 6 notti ad aprile 2024

6/10 Soddisfacente

Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Customer service in valet was lacking, and safety concerns associated with the pool/spa communicated to front desk staff were ignored or not treated seriously.
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Karen

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Beach
Soggiorno di 5 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 2 mag 2024
Thank you for your rating! We're glad to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!

2/10 Terribile

roie

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Air conditioning was NOT working the whole night Elevators took FOREVER!! Insane
Soggiorno di 1 notte ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 2 mag 2024
Dear Roie, We're deeply sorry to hear about the issues you experienced during your stay. It's unacceptable that the air conditioning was not working and that you encountered long wait times for the elevators. Your comfort and satisfaction are our top priorities, and we apologize for falling short of meeting your expectations. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are resolved promptly. Additionally, if there's anything we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to our management team. We appreciate your understanding and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

10/10 Eccellente

john, Utica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great value for amenities and close proximity to all the best restaurants in area!
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Ozzie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
i love the way the lobby smells, this is my 3rd time visiting , if i can i would live there the property is in excellent shape the staff are professional, i love the food and the atmosphere I'll be back soon, love this place.. thank u Trump!
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Rich

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 2 mag 2024
Thank you for the perfect rating! We're thrilled to see that you had an excellent experience during your stay. If there's anything specific that stood out to you or anything we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay in the future!

6/10 Soddisfacente

Elvira

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
We loved the ocean view from our balcony. Staff is very friendly, however this property needs update. Very old!
Soggiorno di 3 notti ad aprile 2024

2/10 Terribile

Rufat

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
During my stay in the room, I encountered unexpected difficulties - the door locks were malfunctioning, which hindered free exit from the premises. In addition, insufficient functionality of plumbing equipment was noted in the adjacent room, in particular, the toilet was not operating properly. Overall, it can be concluded that the provided hotel room is characterized by a high degree of aging and does not justify its financial cost
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Rabbie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly, clean rooms, nice location
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Stevette, Nassau

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
awesome and convenient
Soggiorno di 5 notti ad aprile 2024

8/10 Buono

Ekaterini

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The whole experience was wonderful!
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Sheila

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This resort hotel is very nice. The staff is awesome. They make helping you or accommodating your needs seem effortless. I felt it was odd to have valet without choice at first, and then to see how nice it was to have your car on demand as needed.
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Amanda

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
This hotel was nothing special other than the staff. The staff are so kind and welcoming! The room could use a lot of updating. Out balcony door lock was broken and there was what looked like mold growing around the carpet by the balcony door. The bathroom needs a full remodel. Dining options around the hotel are very bad. We ended up Ubering down the road 5 miles to Hollywood everyday after the first day. We would not stay here again. It’s for the itsy ritzy but it’s not even that fancy?
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Chris

Viaggio con la famiglia
Hotel was nice, I would not rate it five star. Dining in the restaurant was sad. I paid 35 dollars for a small chicken breast, no sides came with it but I was able to have a buffet salad. 40 dollars for parking each day is way too high. Pool was nice and clean. Paid 85 dollars for 2 cheese burgers and 2 margaritas. Crazy high prices. I would not go there again.
Soggiorno di 3 notti ad aprile 2024

4/10 Scarso

Nancy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property needs updating. Especially some of the bathrooms are old, ceilings are a bit cracked, and mold. The dining room the carpet was dirty. The service at the front desk was not nice. However, housekeeping was very very helpful at all times. Also, the beach was dirty. They did not clean it. Daly and the pool was filthy.
Soggiorno di 5 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 2 mag 2024
Dear Nancy, We're truly sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and we apologize for the issues you encountered with the property's condition, cleanliness, and service at the front desk. Ensuring a comfortable and pleasant environment for our guests is our top priority, and we regret that we fell short of meeting that standard during your visit. We will address your concerns with the relevant teams to ensure improvements are made promptly, including updating facilities, improving cleanliness, and providing better service at the front desk. We appreciate your kind words about the helpfulness of our housekeeping staff, and we'll be sure to pass along your compliments. Additionally, we apologize for the condition of the beach and pool and will take steps to ensure they are cleaned regularly. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to our management team. We value your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Eccellente

Sean

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Location. Great hotel, clean, big rooms, nice stuff will come visit again
Soggiorno di 1 notte ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 2 mag 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for the perfect rating and your kind words about our location, hotel cleanliness, spacious rooms, and friendly staff. We're thrilled to know that you had a great experience, and we look forward to welcoming you back on your next visit! If there's anything specific you'd like us to prepare for your next stay or any special requests you have, please feel free to let us know. We're here to ensure your next visit is just as enjoyable as this one!

10/10 Eccellente

Christina

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 2 mag 2024
Dear Christina, Thank you for the perfect rating! We're thrilled to see that you had an excellent experience during your stay. If there's anything specific that stood out to you or anything we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure your next stay is just as enjoyable as this one!

2/10 Terribile

Sengaloune, Aurora

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel need to be updated, most of the buildings it’s too old !!
Soggiorno di 4 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 2 mag 2024
Dear Sengaloune, We apologize that your experience did not meet your expectations. Your feedback is valuable to us, and we understand the importance of maintaining our facilities to ensure our guests have a comfortable stay. We will take your comments into consideration as we continuously work to improve and update our property. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out to our management team. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Eccellente

Adidja

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great experience
Soggiorno di 3 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 2 mag 2024
Dear Adidja, We're thrilled to hear that you had a great experience! Providing exceptional experiences for our guests is our top priority, and we're delighted that we succeeded during your stay. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another wonderful stay in the future. If there's anything specific you particularly enjoyed about your experience or if there's anything we can do to make your next visit even better, please feel free to let us know. We're here to ensure your next stay is just as enjoyable as the last.

8/10 Buono

Lioudmila

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location. Has 2 pools, but none dedicated for adults. Very good restorants service and great breakfast options.
Soggiorno di 6 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 2 mag 2024
Dear Lioudmila, Thank you for your feedback! We're glad to hear that you enjoyed our hotel's great location and excellent restaurant service with a variety of breakfast options. We appreciate your comments about the pools and will take them into consideration as we continue to improve our amenities. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We're here to make your stay as enjoyable as possible.

10/10 Eccellente

Aaron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 2 mag 2024
Thank you for the perfect rating! We're delighted to see that you had a fantastic experience during your stay. If there's anything specific that stood out to you or anything we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Eccellente

Yanet

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Exelente personal en todos los aspectos.felicidades
Soggiorno di 1 notte ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 29 apr 2024
Dear Yanet, Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our staff during your stay. Providing exceptional service is our top priority, and we're delighted that our team met your expectations. Your feedback is greatly appreciated, and we'll be sure to pass along your compliments to our staff. We look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We're here to make your stay as enjoyable as possible.

10/10 Eccellente

Tania

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Muy bonito y limpio
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Katarzyna

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
The hotel itself is a little bit outdated and it wasn’t as clean as we expected but the room was super big, nice view and the staff are very helpful and very friendly. The pool was amazing and the beach is beautiful, we will be going back in the future for sure.
Soggiorno di 4 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 29 apr 2024
Dear Katarzyna, Thank you for sharing your feedback with us! We're glad to hear that you enjoyed the spacious room, nice view, helpful and friendly staff, as well as the amazing pool and beautiful beach during your stay. Providing a comfortable and enjoyable experience for our guests is important to us, and we're pleased to hear that you plan to return in the future. We apologize for any inconvenience caused by the outdated aspects of the hotel and cleanliness issues. Your feedback is valuable, and we'll use it to address areas for improvement to ensure a better experience for our guests in the future. If there's anything specific you'd like us to focus on for your next visit or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay!

10/10 Eccellente

Mark

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service the whole week and great service at the valet parking! Very clean room and cleaning crew done a great job everyday! Not too fussy on the $45/day resort fee though.
Soggiorno di 3 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 29 apr 2024
Dear Mark, Thank you for your feedback! We're thrilled to hear that you had a great experience with our service throughout your stay and that you found your room to be clean and well-maintained. Providing excellent service and cleanliness is our top priority, and we're glad that our team met your expectations. We understand your concern about the resort fee, and we apologize for any inconvenience it may have caused. We strive to be transparent about our fees and provide value for our guests with amenities and services included in the resort fee. If there's anything else we can do to enhance your next visit or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

8/10 Buono

Laylo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We liked the pool, service
Soggiorno di 3 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 17 apr 2024
Dear Laylo, Thank you for your feedback! We're delighted to hear that you enjoyed the pool service during your stay. Providing attentive service is important to us, especially at our pool area where guests come to relax and unwind. Your feedback is appreciated, and we're glad that you had a positive experience. If there's anything else we can do to enhance your next visit or if you have any further comments, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Eccellente

Asel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was great
Soggiorno di 2 notti a gennaio 2024
Risposta di Mr. Jose Rodriguez, il giorno 17 apr 2024
Dear Asel, Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay at our hotel. Providing excellent service and ensuring our guests have a wonderful time is our top priority. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another five-star stay in the future! If there's anything specific you particularly enjoyed about your time with us, please feel free to share. We're here to make your next visit just as enjoyable as the last.

6/10 Soddisfacente

SHIVENDER

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
room was not sound proof, pool was dirty
Soggiorno di 5 notti ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 17 apr 2024
Dear Shivender, Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. It's disappointing to hear that the room was not soundproof and that the pool was not up to our usual standards of cleanliness. Ensuring a peaceful environment and maintaining cleanliness are top priorities for us, and we apologize for any inconvenience caused by these issues. Your feedback is invaluable, and we will address these concerns promptly to ensure improvements are made. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to our management team. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Mr. Jose Rodriguez, il giorno 17 apr 2024
Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing excellent service and ensuring our guests have a fantastic time is our utmost priority. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another five-star stay in the future! If there's anything specific you particularly enjoyed about your time with us, please feel free to share. We're here to make your next visit just as enjoyable as the last.