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Recensioni per Zermatt Utah Resort & Spa Trademark Collection by Wyndham

4 out of 5
Zermatt Utah Resort & Spa Trademark Collection by Wyndham
784 W. Resort Drive, Midway, UT

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 500 su 1001 recensioni" "
Valutazione di 8 - Buono. 239 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 137 su 1001 recensioni" "
Valutazione di 4 - Scarso. 76 su 1001 recensioni" "
Valutazione di 2 - Terribile. 49 su 1001 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Heidi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to stay.
Soggiorno di 2 notti a gennaio 2024
Risposta di s, il giorno 29 apr 2024
Thank you for sharing your experience with us. I am pleased to hear that you enjoyed your stay. We hope to see you again soon.

6/10 Soddisfacente

Kameran

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
It was a really nice stay. They beds weren’t very comfortable and could use a bit of repairs. Other than that the stay was really nice and pretty.
Soggiorno di 2 notti ad aprile 2024
Risposta di Ana S., il giorno 17 apr 2024
Thank you for sharing your experience at our resort. We value your feedback and will share this information with our team. We look forward to serving you again in the future.

10/10 Eccellente

Jake

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place to stay
Soggiorno di 2 notti ad aprile 2024
Risposta di Ana S., il giorno 12 apr 2024
Thank you for taking the time to share your experience at our resort. I am delighted to hear you enjoyed your stay. We look forward to serving you again in the future.

6/10 Soddisfacente

Glenn

Viaggio di coppia
Mi è piaciuto: Pulizia
Could hear other guests through walls. Didn't space out guests even though not busy season. Hard to find villas and map didn't have street or building names on it. Didn't include breakfast even though paid $300 for room. Dining experience at Z wasn't great. Made us wait 20 mins to be seated even though dining room was half empty. Server said they couldn't give more than 2 rolls because they were ratioining them. Snowed during night and walks were slippy and not well maintained. Plug didn't work in sink.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Natalie

Viaggio con la famiglia
Always love coming here regardless of the time of year. It’s always clean and the staff is very friendly and attentive to any needs we may ever have.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ana S., il giorno 7 apr 2024
I am delighted to hear that you love coming to our resort. It is always a pleasure to receive positive feedback. I will share your comments with our teams, who I am sure will be encouraged by your remarks. We look forward to serving you again in the future.

10/10 Eccellente

Brittney

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lots of activities on the property.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ana S., il giorno 7 apr 2024
Thank you for taking the time to share your experience. I am delighted to hear that you were able to enjoy all of the fun activities we offer. We look forward to serving you again in the future.

10/10 Eccellente

Donelle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a fun experience
Soggiorno di 1 notte a marzo 2024
Risposta di Ana S., il giorno 31 mar 2024
I am delighted to hear that you had a fun stay. We appreciate you taking the time to leave us a review and look forward to serving you again in the future.

10/10 Eccellente

Felix

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Quite and comfy
Soggiorno di 1 notte a marzo 2024
Risposta di Ivan G, il giorno 25 mar 2024
Your positive comments on our room facilities are much appreciated. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Soddisfacente

Shawn

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
We came for an anniversary get away and it was an excellent location! Restaurant and bar were great! Good service all around! We had trouble in the night time, visiting with friends, we received a note under our door that we were being to loud for our neighbors liking. Mind you we were not at all raising our voices or parting just regular conversation. Walls at this establishment are very thin. They really should do something about this as this has been an issue in the past! We love visiting the Zermatt however this may be the last visit as this has become a reoccurring issue.
Soggiorno di 1 notte a marzo 2024
Risposta di Stacy, il giorno 4 mar 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am sorry to hear that you were notified of being too loud. We would hate to lose you as a guest. We do have several rooms, that are a little more isolated that we would love to have you stay in for your next stay. Your feedback is important to us, and we hope you choose to stay with us again.

10/10 Eccellente

Jenny

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed 1 night for our daughter's tournament in the morning. It was a great beautiful property with an amazing indoor/outdoor pools that were heated. We loved the location to the small town and convenience. We will be back to spend a weekend so we can really enjoy the resort.
Soggiorno di 1 notte a marzo 2024
Risposta di Stacy, il giorno 4 mar 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am pleased to hear that you and your family enjoyed the resort and your stay. I hope your daughter did well at her tournament, and we hope to see you again soon, for a relaxing weekend away.

10/10 Eccellente

Larry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Stacy, il giorno 21 feb 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort and Spa. We appreciate your business and hope to see you again soon.

8/10 Buono

Taylor, West Valley City

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The Swiss atmosphere. Room was dusty and floors were dirty
Soggiorno di 1 notte a febbraio 2024
Risposta di Stacy, il giorno 21 feb 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am pleased to hear you enjoyed the Swiss atmosphere and will discuss with my team your concerns about the room. We appreciate your feedback, and we hope to see you again soon.

2/10 Terribile

Jessica

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The area of the hotel they placed us was under construction. There was no carpet in the halls and the walls were taped for painting. Hallway furniture was piled in one area. Staff was direct and unfriendly. Us as guests were an inconvenience.
Soggiorno di 1 notte a febbraio 2024
Risposta di Ivan G, il giorno 20 feb 2024
Thank you for taking the time to share your experience at The Zermatt Resort. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your feedback.

10/10 Eccellente

Julie

Soggiorno di 1 notte a febbraio 2024
Risposta di Ivan G, il giorno 25 mar 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah . It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

10/10 Eccellente

Sherilyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Close to wasatch recreation area and ice castles. Short drive into town (Midway) where we ate dinner. Swimming pool large and warm. Hot tub malfunctioning while we were there and lots of construction in our building- it wasn’t noisy, but smelled of paint and looked torn up in the halls. All the workers were kind. Staff was nice to allow us to move rooms due to paint fumes.
Soggiorno di 1 notte a febbraio 2024
Risposta di Ana S., il giorno 18 feb 2024
I am happy to hear that you had a good stay. Thank you for being patient with us during our remodeling process. and thank you for taking the time to tell us about your stay. We look forward to serving you again in the future.

8/10 Buono

Dan E.

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great time and the place was beautiful. Hoping to go back in the summertime!!
Soggiorno di 3 notti a febbraio 2024
Risposta di IVAN G , il giorno 25 feb 2024
We are delighted to hear that you had a positive experience. It is always a pleasure to receive positive feedback.We look forward to welcoming you back to the Zermatt in the near future.

10/10 Eccellente

Lana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s such a beautiful place.
Soggiorno di 1 notte a febbraio 2024
Risposta di front desk, il giorno 16 feb 2024
Dear Lana,Thank you so much for the positive feedback. We value you taking the time to do this. Of course, we hope you stay with us again in the near future. And please let us know if you have any questions, concerns, or requests.Sincerely,Kurt DorenkampFront Desk SupervisorZermatt Utah Resort and Spa

4/10 Scarso

Paul

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We were assigned a room where the hallway just outside the door was being renovated--drop cloths, tape, open paint buckets, crew of painters, etc. The entire property reeked of paint fumes. When I asked to switch rooms, the resort put us in a room with a nonworking oven (and the hallway still smelled). The pool was fun, and Midway is fantastic. But I can't recommend this resort.
Soggiorno di 3 notti a febbraio 2024
Risposta di Stacy, il giorno 15 feb 2024
Paul, I am sorry to hear that you were placed down by the location of our renovation. I appreciate your feedback. I will be working with my team to make sure this is addressed. We strive to meet our guests' expectations, and we are trying to keep our guests room locations further from our renovation. We appreciate your feedback.

6/10 Soddisfacente

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I was a little disappointed that after what I paid they couldn't even provide a complimentary bottle of water or two. Also, there was no blanket or winter comforter on the bed, and no spare in the closet. I was very cold at night, and the thermostat would not go up past 72 F. This is a great resort but little things like this made my stay so so
Soggiorno di 1 notte a febbraio 2024
Risposta di front desk, il giorno 12 feb 2024
We are sorry our standards didn't meet your expectations. We would be happy to organize any special requests/amenities you might have in the future. Please let us know if you decide to stay with us again. Have a nice day.Kurt DorenkampFront Desk SupervisorZermatt Utah Resort and Spa

10/10 Eccellente

Jacob

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a gennaio 2024
Risposta di IVAN G , il giorno 4 feb 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

8/10 Buono

Bryant

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Paint and pools were showing their age. This is great place but it needs refreshing.
Soggiorno di 1 notte a gennaio 2024
Risposta di Front Desk, il giorno 3 feb 2024
Thank you so much for you feedback. We appreciate you staying with us and we hope to see you again in the near future.Zermatt Front Desk

10/10 Eccellente

Megan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Front Desk, il giorno 3 feb 2024
Thank you so much for your positive feedback. We hope to see you again in the near future!Zermatt Front Desk

10/10 Eccellente

Andrea

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely Swiss Oasis
The hotel was amazing, as a Swiss living in the US, this was a lovely surprise to find in Utah. Loved staying there with my friend for the Sundance Film Festival. The room, lobby and heated pool were very nice, staff was friendly. Only thing was that our water pressure in the shower was very low depending on the time of the day/if other guests were showering, otherwise it was great.
Soggiorno di 4 notti a gennaio 2024
Risposta di Stacy, il giorno 30 gen 2024
Thank you for taking the time to share you experience with us. It is always a pleasure to receive positive feedback. Thank you for letting me know about the water pressure being low. I will talk with my team to discuss this concern. We appreciate your feedback, and we hope to see you back soon.

6/10 Soddisfacente

Blake

Mi è piaciuto: Pulizia e comfort della camera
Hot tub
Hot tub only worked only one night was not happy
Soggiorno di 2 notti a gennaio 2024
Risposta di Front Desk, il giorno 3 feb 2024
We're so sorry our standards didn't meet your expectations. We hope to see you again in the near future. Zermatt Front Desk

10/10 Eccellente

Milanie c

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was very nice. Resort worth every penny. View of mountains beautiful would love to go again!!!
Soggiorno di 3 notti a gennaio 2024
Risposta di Ivan , il giorno 28 gen 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.I am y pleased that you liked your room and the mountain view. We continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Ana S., il giorno 27 gen 2024
Thank you for taking the time to rate your stay at our resort. We look forward to serving you again in the future.

10/10 Eccellente

Ian

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property half the price of Park City. Restaurants and bakery/Starbucks on site. Olivia is outstanding in the coffee shop! Pool/hotubs were warm and clean. The room was clean with ample toiletries and towels. The buildings were quiet and thevstaff was friendly. . Will definitely stay again. 5 minutes from Snowmobiling. 5 minutes from tubing. 15 minutes from Park city.
Soggiorno di 4 notti a gennaio 2024
Risposta di Ana S., il giorno 27 gen 2024
Thank you for taking the time to tell us about your experience at our resort. I am delighted to hear that you had a very good stay. I will share your feedback with the rest of our teams, who I'm sure will be encouraged by your remarks. We look forward to serving you in the future.

6/10 Soddisfacente

Brayden

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Ana S., il giorno 28 gen 2024
Thank you for taking time out of your day to leave us a rating. We look forward to serving you again in the future.

8/10 Buono

Robyn

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Ana S., il giorno 28 gen 2024
Thank you for taking the time to rate your experience at our resort. We look forward to serving you in the future.

6/10 Soddisfacente

Jason

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Ana S., il giorno 27 gen 2024
Thank you for taking the time to rate your experience at our resort. We look forward to serving you in the future.

8/10 Buono

Mildred

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
This was a nice resort. However, my phone in my room was not working properly. The staff were friendly, but there are no real breakfast options at the resort.
Soggiorno di 3 notti a gennaio 2024
Risposta di Ana S., il giorno 27 gen 2024
Thank you for taking the time to tell us about your stay. I will inform our engineering department about the phone issue in the unit you stayed to prevent any future occurrences. I am glad you found our staff to be friendly. As for breakfast, I am sorry you we did not meet you expectations. Thank you again and we look forward to serving you again in the future.

10/10 Eccellente

Kelsey

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
This is a beautiful resort, in a beautiful location! The rooms are definitely older and outdated but the beds are very comfortable and the hotel has a very cute charm. We ate at the steakhouse and it was so delicious, very good food.
Soggiorno di 1 notte a gennaio 2024
Risposta di Ana S., il giorno 22 gen 2024
I am delighted to hear that you had an enjoyable stay. I will share your feedback with our culinary team as well who am sure will be encouraged by your remarks. Thank you for taking the time to tell us about your experience and we look forward to serving you again in the future.

10/10 Eccellente

Crystal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just a beautiful and comforting resort. Absolutely love this place. We have stayed multiple times and still enjoyable everytime.
Soggiorno di 1 notte a gennaio 2024
Risposta di Ana S., il giorno 21 gen 2024
Thank you for taking the time to tell us about your experience at our resort. I am delighted to hear that you always have an enjoyable stay when you return. We appreciate your feedback and look forward to serving you in the future.

10/10 Eccellente

Sonja

Soggiorno di 2 notti a gennaio 2024
Risposta di Ana S., il giorno 20 gen 2024
I am delighted to see that you had an enjoyable stay. Thank you for taking the time to rate your experience at our resort. We look forward to serving you in the future.

8/10 Buono

Eric

Viaggio di coppia
Soggiorno di 1 notte a gennaio 2024
Risposta di IVAN G , il giorno 4 feb 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

10/10 Eccellente

Amy

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Ivonne, San Jose

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property is big and it is taken care of, but there is nowhere to buy things to eat nearby and the coffee shop is only open until 2 pm. On top the only restaurant is not open Mondays and Tuesdays and if you don’t want to drive to town, you are left with only vending machines. There should be at least one place to buy food since it is such a big resort. Other then that the pool is super, the rooms are clean and comfortable.
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

David

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Zermatt is clean and comfortable and provides lots of room and facilities to either recreate or relax. Large gym, great warm pool and comfortable jacuzzi. The Lobby Lounge is the perfect place to enjoy a cocktail and a bbq sandwich or eggroles. We’ll definitely be back.
Soggiorno di 3 notti a dicembre 2023
Risposta di Ana S., il giorno 6 gen 2024
Thank you so much for taking the time to tell us about your experience at our resort. I am delighted to hear you had a wonderful stay and enjoyed the amenities and restaurants on site. I will share your comments with our teams, who I’m sure will be encouraged by your remarks. We look forward to serving you in the future.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Avoid this one. It’s rough
Not our first (but definitely last) stay at this property. It’s a shell of what it once was. Deferred maintenance EVERYWHERE. Broken/damaged furnishings, carpet frayed at almost every seem, terrible beds, cheapest amenities (soap) I’ve ever experienced in a hotel. I mean “resort”. Resort fee is fine, when the property warrants it. Random hardware left on floor in room, glasses/knives/dishes missing, broken cabinetry, broken bedside radio/clock, food left on frying pan in kitchen, Pool plaster felt like 20 grit sandpaper. Pool and hot tub water was cloudy. Just a dump. The logo says “get inspired” - only thing I was inspired to do was leave.
Soggiorno di 3 notti a dicembre 2023

10/10 Eccellente

rajeev

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great hotel with swimming pool jacuzzi and exercise room and 3 restauraunts and great bakery tennis courts
Soggiorno di 3 notti a dicembre 2023
Risposta di Stacy, il giorno 2 gen 2024
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am glad you had a great stay, and we hope you come back to see us again soon.

10/10 Eccellente

Tyler F.

Soggiorno di 2 notti a dicembre 2023
Risposta di IVAN G , il giorno 4 feb 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

8/10 Buono

Dave

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Nice, but
We enjoyed the property. The suburbs seem to be growing around them and it didn't seem as away as we intended to get. Still the villa was well laid out. The bed was hard as a rock, not my thing. They were working on the property while we were there which is not the best. Still we enjoyed our stay.
Soggiorno di 2 notti a dicembre 2023
Risposta di Stacy, il giorno 29 dic 2023
Thank you for taking the time to tell us about your experience. I appreciate your feedback. Here at Zermatt Utah Resort and spa, we strive to meet our guests' expectations.

6/10 Soddisfacente

DINAMARIE

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Overall nice place but definitely not the resort experience I was expecting. It wasn’t booked full yet we were placed in a building with ongoing construction. There were limited amenities and no real spa to speak of. Advertised as a family friendly resort yet families were turned away from the only open dining area due to the bar and their children’s presence. No microwave or mini fridge which made it difficult due to the holiday and business closures. Disappointed in the experience as a whole.
Soggiorno di 4 notti a dicembre 2023
Risposta di Stacy, il giorno 29 dic 2023
Thank you for taking the time to tell us about your experience here at Zermatt Utah Resort and Spa. I am sorry to hear that we did not meet your expectations. We do have an additional restaurant on site which is family friendly, this should have been communicated with you, so sorry that the details were not communicated to you. I appreciate your feedback and will talk to the team here at Zermatt Utah Resort, we strive to meet our guests' expectations.

8/10 Buono

mckenzie ivers

Soggiorno di 1 notte a dicembre 2023
Risposta di Kurt , il giorno 28 dic 2023
Dear Mckenzie,Thank you for taking the time to provide feedback from your last stay. We hope to see you again in the near future! Please let us know if you have any requests for your next stay with us.Kurt DorenkampZermatt Utah Resort & Spa

8/10 Buono

Brenda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Kurt, il giorno 28 dic 2023
Dear Brenda,Thank you for taking the time to provide your feedback from you last stay. We hope to see you again in the future! Please let us know if you have any requests for your next stay with us.Kurt DorenkampZermatt Utah Resort & Spa

10/10 Eccellente

WHITNEY

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great family friendly hotel!
Service was fantastic! The indoor pool is SO fun, we spent hours there! It’s an indoor/outdoor combo which added to the fun and I appreciated all the towels, they had plenty! We’ll definitely be staying here again!
Soggiorno di 2 notti a dicembre 2023
Risposta di Stacy, il giorno 25 dic 2023
Thank you for taking the time to share your experience with us. I am so pleased that you had a great stay. We look forward to seeing you again.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Stacy, il giorno 25 dic 2023
Thank you for taking the time to share your experience with us. I am so pleased that you had a great stay. We look forward to seeing you again.

10/10 Eccellente

Susy

Soggiorno di 1 notte a dicembre 2023
Risposta di IVAN G , il giorno 4 feb 2024
Thank you for taking the time to tell us about your experience at Zermatt Utah Resort & Spa. It is always a pleasure to receive positive feedback.

10/10 Eccellente

Ronald

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Chad

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wont go back
Stayed one night for my birthday with my husband in a penthouse suite. Woke up in morning to shower & the water was luke warm, so I got in thinking it would warm up. Water turned ice cold. Immediately got out, husband contacted front desk and was told we could shower by the pool. Went in person and was told they would send someone up; husband said I was already getting dressed as we had breakfast reservations. Workers barged in while I was brushing my teeth, opened up ceiling panels, leaking water everywhere. I had to get ready on the couch because there were 2 men with a ladder in the bathroom. Finally front desk called and offered another room to shower in, almost an hour after we first notified them.We were there for 1 night in a penthouse suite & couldn't even shower or have privacy.They could've checked the problem once we were gone. Person at front desk & provided these amazing options said she was the assistant manager; didnt get her name. She did write down a phone number of a manager, but called and haven't heard back yet. Was optimistic about the place, but ended up disappointed my birthday weekend went the way it did for our 1 night stay.
Soggiorno di 1 notte a dicembre 2023