MO.OM Hotel

Don’t let the pictures fool you. We booked a family suite and it’s nothing like what was on the pictures. When I booked it showed a two level family suite, and showed a much nicer room. It made no mention that the family suites were detached from the main hotel. The main hotel is pictured all over Expedia and It is nice, something I would give a 3/4 star rating. what you get when you check-in is completely different. The family hotel is a completely separate hotel and it’s actually a detached motel, and it’s not what is pictured. After checking in we were walked OUTSIDE and directed down the driveway to our room. When I saw the room given to us, I complained, and staff acknowledge that it wasn’t the room pictured in my confirmation and I was told that they were fully booked and couldn’t accommodate the suite that was pictured on my booking. Upon checking in I was asked if we wanted to add breakfast for an additional charge, which we added. I gave the receptionist a credit card to keep on file to add the breakfast charge, however the next morning when we tried to get breakfast we were told that we had not paid for the breakfast and were harassed until we got up to pay. I explained to the receptionist what had happened and gave her a credit card again. I asked her to keep it on file for any room services or charges, however the next morning the whole breakfast situation happen again. At that point it was more work to get breakfast at the hotel we ended up eating elsewhere